Margaret McLaughlin 216-***-****

***** **** ***** **** *** 112, Cleveland, OH 44110 ab7wa7@r.postjobfree.com

Professional Profile

I am seeking to secure a position that will utilize and strengthen my skill set by employing my

experience and providing opportunities for advancement within the company.

•Customer Service •Microsoft Office, Word, and Excel

•Inbound and Outbound Sales •Windows XP, Vista, and 7

•Data Entry •Team Player

•Multi Phone Lines •Multi Tasking

Professional Accomplishments

Revenue Assistance Group

August 2012- Present

Trainer/Manager

Trained, coached and mentored staff to ensure smooth adoption of different projects. Worked dir

ectly with departments, clients, and

Management to achieve results. Developed and rolled out new

Policies. Exceeded company objectives with results. trained

Number of staff. Motivated & Monitored reps to increase over all

production and revenue

August 2012- Present

Sales rep

Displayed great use of targeted discovery questions and used the information to provide need

based solutions

Actively listen and respond to Customers’ using clear and concise explanations

Consistently exceeding sales objectives/quotas

Power Direct

July 2010 – May 2012

• Consistently exceeding sales objectives/quotas

• Building and maintained rapport with clients and customer’s

• Maintained strong call control through composure, assertiveness, politeness and professionalism

•

Top tier sales agent 5 months in a row and consistency club

Kidz World Staffing and Training

August 2006 – May 2010

•

Answered multiple phone lines

•Gave orientation for the new hires

• Helped with weekly payroll

Ensured Customers’ understanding and gaining agreement

• Displayed excellent hold/transfer techniques and etiquette

Little met Golf Course

July 2006 – August 2007

• Ran the concession stand

• Prepared food for customers

• Ran the cash register

• Kept inventory of all deliveries

Education

High School Diploma GED 2001

References Upon Request

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