Karthik.R.N

Mobile:

+91-974*******(India) /+44-743*******(UK)

Email :

ab7pse@r.postjobfree.com

Personal Data:

DOB : 13/07/1985

Father's Name: R.R.Natarajan

Sex : Male

Nationality : Indian

Languages

Known : English, Hindi,

Tamil

Passport No : G4692476/Chennai

VISA : B1 US VISA

(valid till 2019)

Work Permit : UK (valid till 2/14)

Permanent Address:

No.12, Vivekananda Nagar Extn,

Reddi Palayam Road, MC Post,

Thanjavur - 613004. TN

My Strengths

. Self Confidence

. Positive approach

. Adaptable to Changes

. Ability to learn New Areas

. Good Communication skills

. Persistence and perseverance

. Having excellent work ethics, team oriented and leadership qualities.

[pic][pic]

Objective

Self-driven & result oriented individual looking forward to play a

challenging managerial role.

Academics

Bachelor of Technology, Computer Science, SASTRA University Thanjavur,

2007.

Completed 12th grade at Kendriya Vidyalaya, CBSE 2003, Visakhapatnam.

Completed 10th grade at Kendriya Vidyalaya, CBSE 2001, Visakhapatnam.

Certifications

. Multimedia, C# & ASP.Net, Environmental studies.

. ITIL V3 Foundation.

. ITIL V3 Intermediate in Operational Support and Analysis.

. IT Governance Foundation based on CobiT 4.1

Career Chronology : 6 years of IT Professional Experience

Working as Technical Leader at Wipro Technologies, Bangalore.

Worked as Problem Management Lead at IBM India Pvt. Ltd. Noida,

Worked as Incident Lead and Problem Manager at IBM India Pvt. Ltd. Chennai,

Worked as Software Engineer at 3i-Infotech Ltd. Bangalore.

PROFESSIONAL EXPERIENCE

1) COMPANY : Wipro Technologies, Bangalore (June 2013 to Till

date)

DESIGNATION : Technical Leader (IT Service Management)

Client : Lloyds Banking Group

RESPONSIBILITY:

Currently located at Manchester, UK for end to end Problem Management

process

transition;

. Process gap analysis.

. Process redesign with value add.

. Defining appropriate methodologies to run process efficiently.

. Conduct regular process behavior checks for continues improvement.

. Conduct train the trainer program for support teams to set right

expectation.

. Provide process expertise to the customer and team and ensure

deliverables are meeting customer expectation on time.

2.a) COMPANY : IBM India Private Limited, Chennai (January 2009

to June 2011)

DESIGNATION : Incident Lead and Problem Manager

Client : Amgen

ROLES & RESPONSIBILITIES:

Worked as an Incident Lead and Problem Manager, supporting multiple

international

clients.

. Ensures problem resolver group frequently updates record and includes

status information, time-line of events, any agreed milestones, root

cause analysis and resolution information.

. Reviews all Major Incidents (Severity 1 and 2) recorded.

. Distributes Initial and Final Significant Event reports.

. Manages day to day issues escalated by other problem process roles.

. Validates and corrects problem assignment, if required.

. Assesses and validates the severity and urgency level based on the

service availability and business impact in consultation with Problem

Resolver and Client Interface as required.

. Revises problem target times in consultation with Client Interface, up

to a

maximum defined extension period, based on business justification, if

stated

in Client contractual agreement.

. Ensures the quality and accuracy of problem information, as

appropriate.

. Manages rejected problems by client.

. Participates in any problem management review meetings.

Additional Activity: I have been to onsite (California, US) for the

Incident and Problem

process transition.

2.b) COMPANY : IBM India Private Limited, Noida (July 2011 till

date)

DESIGNATION : Problem Management Lead

Client : State Street Bank, Bank of Ireland,

Transport of London and ABN Amro.

ROLES & RESPONSIBILITIES:

Worked as India SME for Problem Management Process

supporting International

clients.

. Focal point and knowledge leader for a specific area of expertise.

Provide guidance and direction on the policies, processes,

practices and tools that are used to develop, support and

manage the delivery of professional services to clients (internal

and external).

. Investigate best of breed services and facilities both in country

and world wide and determine suitability and 'fit for purpose.

. Drive efficiency and effectiveness of disciplines and

methodologies.

. Ensure existence of high quality, consistent, and repeatable

delivery of the service across

project.

. Drive measurable efficiencies and improvements within Disciplines

and Methodologies in scope.

. Provide client value and service requirements to the Delivery

Service Leader.

. Establish and maintain a relationship, directly or via designated

channels, with the appropriate Competency Segments.

. Perform assessment and measurement of process acceptance and

compliance.

. Provide support and subject matter consultancy to other parts of

IBM when required.

. Provide subject matter consultancy to clients in accordance with

predefined Service

Offerings.

. Execute the process role of Process Manager for designated

disciplines and methodologies.

. Provide 'train the trainer' enables for BAU organisation to

continue with on going process education.

Additional Activity: I have been to onsite (Boston, US) as transition

lead for Problem

Management process.

3) COMPANY : 3i-Infotech Ltd (Oct 2007 to Oct 2008)

DESIGNATION : Software Engineer

CLIENT : ING, Sundaram PNB Paribas

ROLES & RESPONSIBILITIES:

. To develop customer agreed software module using Power Builder, Oracle

9i,10g for Mutual fund project.

. To develop customer agreed automated financial reports using SQL and

Power Builder.

. Worked with software testing team on continues module testing and its

improvement.

I, Karthik.R.N, hereby solemnly agree that the above mentioned details

are true to the best of

my knowledge.

Date:

Place

Karthik.R.N

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