JACQUELINE WILSON

West Palm Beach, Florida

561-***-**** or 561-***-****

ab7pcq@r.postjobfree.com

Objective: To obtain a position with a growth oriented company offering opportunity for

professional development & advancement.

Professional Experience

West Palm Beach Housing Authority, West Palm Beach, FL.

Property Manager/Housing Counselor 2005-2013

• Implemented the Housing Authority (HA) comprehensive policies and achieved programmatic goals, ensured that

residents received the highest level of service that’s in line with the HA, and Housing Urban & Development (HUD)

policies.

• Managed the housing office day to day activities and maintained a file system that is in line with HUD’s & the HA’s

policies.

• Resolved resident/customer service issues in a timely and professional manner; planned & directed staff & resident

activities.

• Conducted routine maintenance inspection of units; buildings, and the site; property control; capital improvement, and

risk management.

• Assisted with in the formation of the property’s budget. Ensures that all rents are collected and posted when due, and

performed evictions

• Approved all invoices submitted for payment in a timely manner. .

• Managed & maintained properties to making it a financially viable asset within the community.

• Worked closely with community based service providers & the judicial system.

• Ordered stock, tracked, and replenished all marketing collateral and supplies.

• Maintained & managed approximately 300 caseloads.

• Scheduled appointments; authorized housing assistance payments as needed or assigned by the director.

• Conducted interviews & obtained verification as required by federal regulations and the HA administrative

plan.

• Calculated rents for resident and landlord.

United TIL Coalition of Harlem, Inc. New York N.Y.

Executive Director/Founder 1997-2004

Founded the United TIL Coalition of Harlem Inc. (UTILCH); a Non-Profit Tenant Advocacy Organization.

• Supervised & directed all administrative function of UTILCH,

• Established all policies, developed & maintained board relations.

• Secured over $500.000.00 in funding. Delivered & coordinated various training programs.

• Negotiated and obtained a two year contract from the Upper Manhattan Empowerment Zone under President

Bill Clinton’s administration to organize low & moderate income families residing in city owned distressed

building to become low income homeownership corporations.

• Coordinated and facilitated meetings with community board members and architects.

• Oversaw capital expenditures & improvements.

• Hired trained and motivated staff; processed payroll; evaluated employee’s duties & work performance;

prepared & conducted team meetings.

Harlem Congregation for Community Improvement, Inc.

Marketing Director 1989-1997

• Developed a marketing strategy and maintained effective advertising units citywide & locally, to attract

prospective residents.

• Marketed, over three thousand newly renovated apartments/units; low & moderate income families.

• Supervised resident selection procedures; interviewed and leased up units by using the lottery process.

• Organized residential workshops/training for new residents; developed & maintained a participant database of

over 3000 names.

• Monitored and managed monthly operating budgets; prepared monthly reports.

Education: Columbia University School of Business Institute for Non–Profit Management. New York City.

Completed Certificate Program (Fall 1997). Undergraduate: 1979- Fashion Institute of Technology, New York

City. Undergraduate: 1976-John Jay College of Criminal Justice, New York City

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