NICKEYIA MCCAIN

**** ******* **** • Fairburn, GA 30213 • 404-***-**** • ab7pa8@r.postjobfree.com

SUMMARY

• Ten year history of providing excellent client relations and servicing

• Able to remain focused and productive in stressful situations

• Effective oral and written communication skills

• Able to work independently with little supervision or as a team member

• Able to Demonstrate organizational and time management abilities

• Licensed Notary

EDUCATION

Kaplan University Bachelor of Applied Science in Paralegal Studies - March 2012, GPA: 3.8

TECHNICAL SKILLS

• Word, Excel, Lotus 1,2,3, Lotus Notes, Outlook, PowerPoint, QuickBooks, Peachtree, IPRO

Software, Collection Dollar System, West Law, and Lexis Nexis

PROFESSIONAL HISTORY

Presently – Contracting

2007-2011 Teletech/ Best Buy Englewood, CO

Remote Switch Board Operator

• Assist customer to reach their objective in getting them to the right dept. for further

assistance.

• Settle the customer mannerism in order for the next dept to be able to help them in a timely

manner.

• Listen to customer and always uphold an objective attitude

• Maintaining objective goal/daily per month.

2004-2007 Cypher Contractors East Point, GA

Remote Litigation Coder/QC

• Analyzed medical documents, legal, contracts, court related documents, faxes, emails, and

various other document for specified information.

• Extracted bibliographic, subjective, creation dates, titles, recipients, cc/bc, in text keywords

and/ or names and beginning/ending bates from various source materials.

• Input data extracted alpha and numeric into a database/data entry screen.

• Review of coded batches for errors

1999-2003 Financial Asset Management Atlanta, GA

Credit Collections Specialist

• Developed operational plans and tactics necessary to achieve goals

• Communicated with external clients in handling credit and collection of finances paid and due

• Created and managed information database including vendor sales and payments, accounts

receivable and accounts payable

• Provided training and orientation for 120 collection team members

1996-1999 Labor Ready, Inc. Union, NJ

Office Manager

• Established training programs for credit and collections representatives

• Prepared weekly and monthly collection status reports

• Developed and implemented resolutions for discrepant invoices with sales office and stations

to ensure timely and appropriate processing of documents

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