Customer Service Data Entry

Monique R. Butler

**** ********* **. ********, **** 43232

614-***-**** ( H ) 614-***-**** ( C )

ab7jlo@r.postjobfree.com

Objective To obtain a career enhancing position that will further develop and enhance my communication, problem-solving

and Business Administrative.

Computer Skills

AS400, Microsoft Word, Microsoft Excel, Power Point, Filing, Copying, Data entry, Editing, Internet, Lotus Notes, STARS,

Onbase, RASplus, Evysion, Sedgwick CMS, CareMC- Corvel Management system, Access, QuickBooks. Typing 85-90

wpm, Knowledge of all Microsoft Office products, Excellent Organizational, communication and proofreading skills, as well

as knowledge proper grammar, spelling and punctuation. Excellent knowledge of basic clerical office procedures.

Education

September 2009- Columbus State Community College, Columbus, OH

Present Currently studying to obtain an Associate of Arts degree in Business Administration

Professional Experience

October 2010- Workers Compensation Clerk, Big Lots, Columbus, OH

Filed and maintained claim documents and distributed daily accident reports to field ops.

August 2013

Contacted store managers with accident information research from store reports to determine validity

of the claim and obtain any pertinent information that was missed during the initial review.

Indexed and scanned documents while processing fee denials for Ohio Workers Comp Claims

Consistently handled sensitive mail and fax information with the highest standards and integrity.

Demonstrated exceptional customer service skills and judgment

Assist Health Services at onsite clinic and completed dictations as needed

Records receipt of specific documents (attorney representation letters/demands packages, Ohio hearing

notices, BWC FROI’s and fee bill denial letters

February 2002- Administrative Specialist, United States Army Reserve, Columbus, OH

Present Provide homeland security across the Unites States in all areas where there is a possible threat to the

Public safety, welfare and general health of the population

Completed Basic Combat Training and graduated from United States Military School

consistently handled sensitive government information and maintained compliance excellence

Prepared memorandum operation orders for soldiers being deployed to various missions

Provide administrative support to field operations by maintaining base documents for command

Office Practice and Procedures, Public relations, Expert in typing, keyboarding, and data entry

Word processing.

42A10 Qualified, Secret Security Clearance.

June 2009- Client Services Mail Clerk, Aerotek International, Columbus, OH

Handled and distributed all incoming mail for multiple departments

October 2010

Initiated and developed spreadsheets to more effectively streamline mail disbursement

Suspended policy cancel requests and deaths for electronic funds through the system

Faxed, filed, scanned, and copied correspondence for several departments

March 2005- Subprime Operations Specialist, Chase Home Finance, Columbus, OH

Processed both payoff and reinstatement requests for subprime loans in foreclosure or bankruptcy

June 2009

Corresponded with attorneys, Loss Mitigation, Bankruptcy and Foreclosure departments in order to calculate

the fees and costs associated with each loan to complete payoff figures

Consistently strived to meet departmental goals in processing a minimum of 30 cases per day

Helped develop restructuring plans to assist clients with resolving delinquency and avoid foreclosure.

October 2003- Bank Teller, Charter One Bank, Columbus, OH

Assisted customers with opening accounts.

March 2005

Answered questions regarding bank products currently being marketed

Referred borrowers to small business, education, retirement, home loans and vehicle loan bankers to

ensure cross sell initiatives were maintained at the basic window level to increase profits.

Completed check cashing, money gram transactions, withdraws and deposits

consistently strived to reach the bank quality standards and ensured all drawers balanced and

that all monies were accounted for at the end of each shift.

April 1999- Vault Operations Clerk, Fifth Third Bank, Columbus, OH

Received merchant orders via electronic transfer and approved or denied transactions

August 2003

Processed change orders for commercial merchants and credited accounts for bank errors.

Reversed debit and credit card misapplied transactions, dispute and fraudulent transactions.

Consistently handled sensitive information with the highest standards and integrity.

Demonstrated exceptional customer service skills and judgment

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