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Customer Service Manager

Location:
San Antonio, TX, 78101
Posted:
September 12, 2013

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Resume:

Tanya Silva

*** ****, ***********, ***** *****

210-***-****

ab7h2l@r.postjobfree.com

Seeking employment SKILLS PROFILE:

• Over three years experience as part of HEB working in customer service and customer relations

as a cashier.

• Numerous experiences with public speaking, interacting with the public, and performing onstage

• Great people skills and ability to adapt to any situation in a calm and cool manner.

• Possesses the ability to learn quickly.

• Excels in stressful situations, and does great when constantly occupied.

• Great memory.

• Friendly and out-going personality.

• Energetic and talkative but possess the social skill to know when certain behaviors are appropriate.

• Can meet any and all physical requirements for the job, if any.

• Research and fact-checking experience as a typist at the Wilson County News in Floresville, Texas.

• Currently enrolled at Palo Alto College finishing up basic courses geared towards a

Bachelor of Arts with emphasis in Art History.

• Great Organization skills.

• Able to type 75 w.p.m.

• Computer experience with Microsoft Office, PowerPoint, Publisher, and Word.

• Experience with Google Docs.

• Experience in handling important paperwork.

• Experience in taking calls, making calls, and delivering messages promptly and with a warm charm.

• Prefers a fast-paced work environment, but can adapt to any sort of atmosphere.

EMPLOYMENT HISTORY

Obama Campaign Staff (temp position) San Antonio, Texas

Spring 2008

• Made campaign calls

• Organized and filed all call logs in computer database

• Block Walked

• Help with organization of Rally

• Precinct leader of 102 in Wilson county

• Organized, Filed, and Put together Primary Day packets March08-May08

White House (Waitress/Server/Head Cook) Floresville, Texas

Summer 2007 June07-August07

• Took orders when clocked in as server.

• Served patrons of the restaurant.

• Highly attentive and could wait on at least 7 tables at a time.

• When clocked in as head cook, I prepared and cooked all food, working a job made for two people, but did it solo,

with little to no complaints or complications.

HEB GROCERY Floresville, Texas

October2010-July 2013

• Customer Service skill are excellent and has utilized the opportunity

• Cash Register, Cash Handling, quick thinking etc.

• Bagging Groceries

• Knows how to cope with all sorts of people’s moods, personalities, and necessities.

• Worked with all ages.

Wilson County News (typist) Floresville, Texas

September 2011-Jan 2012

• Typist duties included: tying briefs, obituaries, and press releases.

• Fact- checked articles.

• Edited feature articles and editorials.

• Researched whatever topic the editor required to be researched.

• Typical work day consisted of independently working with little to no instruction, but can

follow directions and work very well with others with no problem or hesitation.

EDUCATION

Floresville High School

Graduated With Honors-top15 percent of class

Active FHS student leader.

• National Honor Society member

• Drama Club President 2 consecutive years.

• English Club Reporter

• Link Crew

• UIL Ready Writing

• UIL One-Act Play

• Jr. Historians Vice-President

• Texas Associations of Future Educators

• Student Council Member

2003-2007

Texas State University-San Marcos fall 2008-spring 2010

• Member of the Texas State Residential Life Program

• Member of Latinas Unidas club on-campus for Latina students of Texas State.

• Completed 36 hours as an undergraduate Bachelor of Fine Arts with emphasis in Art History Major

Palo Alto College Current Student

• ANY HOURS OF SCHOOL WOULD NOT INTERFERE WITH WORK SCHEDULE

References:

Nannette Kibley-Smith

Editor-in-Chief at the Wilson County News

located in Floresville, Texas

known for the entire duration of employment

contact: office: 830-***-**** cell: 210-***-****

Olga Garcia

Executive Assistant at the Wilson County News

located in Floresvillle, Texas

Known for the entire duration of employment contact: office: 830-***-**** cell: 210-***-****

Pat Kopeki

Journalist most often worked with at the Wilson County News

known for the entire duration of employment

contact: 830-***-****

Megan Pingel:

former Resident Advisor at Texas State University-San Marcos

located in the Conroe, Texas

Known for 2 years

contact: 832-***-****

Christina Martinez

Current Customer Service Specialist at HEB Grocery in Floresville, Texas

located in Floresville, Texas

Known for over 4 years

contact: office: 830-***-****

Stacey Peoples

Former Employer at Ara’s Bistro in Floresville

Located in Floresville, Texas

Known over a 1 year

contact: 210-***-****

Leslie Olson

Former Manager at HEB

Located in Stockdale, Texas

Contact: 830-***-****



Contact this candidate