VERNA B. CAULEY

SUMMARY OF QUALIFICATIONS

• Five years experience in positions dealing with records management.

• Five years experience working with document management/policy and procedures

• Knowledge in managing records though all phases of their life-cycle including; creation, collection, maintenance, use, and disposition.

• Excellent customer service skills and orientation.

• Sufficient computer skills in maintaining databases, including entering, searching, and retrieving information.

• Attention to detail skills to verify information and ensure accurate storage and retrieval of records.

• Ability to effectively communicate with a variety of individuals.

• Ability to effectively coordinate and prioritize tasks.

WORK EXPERIENCE

WELKINS ASSOCIATES, LTD

(subsidiary of Computer Sciences Corporation (CSC)) Suitland, MD

Administrative Sr. Associate/ February 2000 – Present

• Maintained and update all company policy, procedures, processes or training documents and materials to ensure that company administrative needs are met.

• Converted all regulated documents from paper to electronic media and vice versa, to ensure that relevant documents are available in requested forms, when appropriate.

• Manage the company records retention program, including researching, analyzing, negotiating and distributing retention schedules to ensure that relevant employees are informed of all program policies and updates.

• Processed and filled requests for all forms and documents, which include retrieving documents, checking quantity, packaging for shipment to area offices, and delivery to employees to ensure that all document needs are met.

• Developed and maintained an inventory of all document movement from one database

• Prepared bi-weekly metrics to tracked and account for submittals, removal, retrievals of documentation.

• Maintained the distribution of all documents to ensure that access to documents is limited to appropriate personnel and is delivered in a timely manner.

• Performing general office duties such as typing, operating office machines, and sorting mail;

• Provided work guidance for less experienced government/contractor personnel in policy/procedure needing to access restricted documents, being removed from the library.

• Assigned appropriate library location identification numbers to each document, created appropriate library location labels and placed on each document, and then filed in designated area.

• Review and respond to email correspondence and telephone inquiries regarding policy and procedure of requesting documentation.

NATIONAL CENTER EDUCATION & THE ECONOMY (NCEE) February 1999 – February 2000

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

• Received incoming telephone calls and greet on-site visitors in a professional manner. Assist caller by answering questions or directing call through to appropriate person.

• Performed general secretarial and clerical duties, including typing, copying and filing correspondence, memos, letters, reports, etc.

• Sorted and distributed incoming mail/faxes and manage outgoing letters/packages within appropriate departments.

• Handled confidential and non-routine information and explain policies when necessary.

• Coordinated the delivery of training materials, prepared PowerPoint presentation for training workshops;

• Maintained inventory of necessary supplies for the division. Updated calendar of current events within the organization/meetings, etc.

• Responsible for travel itinerary/process travel vouchers.

• Operate and maintain office equipment. Schedule maintenance as needed.

VECTOR RESEARCH, INC. March 1994 – January 1999

PRODUTION ASSISTANT/ADMINISTRATIVE ASSISTANT

Assigned to support the technical staff members of Vector Research, Incorporated, by providing office support which included:

• Formatted/typed, created PowerPoint presentations, draft technical documentation for final deliveries to various customers;

• Entered data from technical manuals into the Lotus Notes database, labeled and filed documents in appropriate area of the library;

• Maintain back-up copies of electronic materials, securely filing them in designated location; mail-merges, preparation documentation for mailings; and

• Assisted technical personnel with various naming conventions, network protocols, document filing, production(s) methods and general questions.

• Performed routine document center support functions such as: photocopying; delivering items; assembling notebooks, binding, labeling, re-filing documents and shelving; packing boxes and preparing for shipment; ordering supplies; retrieving materials; answering phones; logging messages; and faxing information, etc.

AWARDS

• 2011 Certificate of Achievement – Service Award

• Received memorandum of appreciation by providing CSC Library support during the NOAA Satellite Operations Facility (NSOF) move to a new location in January 2007.

• Received the Certificate Leads Award in recognition of exemplary performance, consistent customer satisfaction for processing 600 Polar Environmental Satellite documents for inclusion in NOAA’s Technical Library May 2010.

• COMPUTER SKILLS

Expert using various software, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Excel, Adobe Photoshop, Adobe Acrobat, and Lotus Notes, and Roxio Easy CD/DVD Burner Creator.

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