PAMELA LEEMAN

* **** **., ********, ** ***** - 508-***-**** ? ab77nz@r.postjobfree.com

General Manager

WORK HISTORY

MCDONALDS: 15 YEARS - WOONSOCKET RI., WHILTINSVILLE MA., UXBRIDGE

MA.

PANERA BREAD: 4 YEARS - MARLBORO MA., SHREWSBURY MA.

DUNKIN DONUTS: 2 YEARS ? HUDSON MA. (3 LOCATIONS)

DENNY?S: 3 YEARS ? WORCESTER MA., LEOMINSTER

EXPERIENCE

*Maintained all daily operations

*devised and supervised all cash handling/ deposits/ daily balancing

*wrote Budgets using company guidelines, maintained P&L?s to maximize monetary gains

*Supervise and/or placed food orders to achieve Quality Food and great Food Cost

* Wrote schedules to balance great Customer service and good Labor controls

*Hired/trained management and staff that would complement the Store goals and to maximize

the potential of the store and labor goals

* hold weekly/monthly management meetings

*Designed and implemented Catering: devised menu, trained and developed staff, marketing

* able to handle high volume fast paced locations as well as cater my experience to lower

volume ?more hands on? locations

*Able to use ?out of the box? thinking to market the business and grow the customer base

*have knowledge of P&L?s and how to use them to bring dollars to the bottom line

* ordering from many vendors and able to keep stock at appropriate levels.

OBJECTIVE

I am looking for a position that I can utilize all the years of Customer Service and Sales

experience I have gained. I have 20 years of management experience. Have learned a great deal

through my experiences within the different restaurants I have run. I am a very hard working self

motivated person. I will work long hours dedicating myself to running a successful business that

will make money and grow a strong customer base. Many restaurants that I have managed grew

from minus sales and terrible customer service into ?A? level stores making positive sales and

customer growth in a very tough economy. I also have a very strong background in Training and

Development of management and hourly staff. I am a Manager with great people skills that can

effectively handle teams to achieve Store and Company goals. I possess impeccable customer

service skills.

EDUCATION

Bellingham High School -graduated 1981

-general business

Systems management Program -certification

-shift management

-operations

-leadership

-customer service

-people and retention

-Hospitality training

*Serve Safe and Choke Safety Certified

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