DIANNA KANNARR

***** ** ***** ***** . ****, WA **042

253-***-**** . ab74sm@r.postjobfree.com

ACCOUNTS RECEIVABLE / CREDIT MANAGEMENT / COLLECTIONS

Broadly experienced financial services and customer care professional.

Knowledgeable, analytical, and personable with excellent problem-solving

skills and strengths in areas of credit and collection, financial planning

and reporting, and risk management. Proven ability to drive business growth

and improve workflow efficiencies while maintaining the highest standards

in customer service and adherence to regulatory guidelines. Proficient in

the use of collection and database systems. Core competencies include:

Accounts Receivable

Credit Management

Dun & Bradstreet

Collections

Accounts Payable

Invoicing

Customer Care

Reconciliations

Quality Assurance

Follow-up

CAREER HIGHLIGHTS

Developed an Accounts Receivable Department, increasing operations

efficiency while

Maintaining customer relationships.

. Collected a past due government invoice of $135,000 by proactively

locating the

Responsible party who neglected to schedule the required pre-

payment inspection.

. Collection Goal (Over 90 days) for 2011 set at 15%, at end of 2011 it

was 5%.

. Reconciled major account (never been reconciled) with their A/P and

only wrote off a small balance to bad debt.

PROFESSIONAL EXPERIENCE

Southern Wine & Spirits of America, Inc, Puyallup, WA

Jan 2013- Aug 2013

SWS is the nation's largest wine and spirits distributor and broker in 35

markets.

Supplier Billing Coordinator

. Responsible for collections of supplier and distributor transfer

invoices for Pacific Northwest Brokerage and SWS-WA, contacted by

phone calls and sending emails

. Prepare write offs, charge backs and master data changes. Scanned and

transferred thru workflow to corporate office for posting to supplier

accounts

. Prepare grant applications for suppliers to clear invoices from their

account

. Prepare grant analysis's showing history of debits and credits for

grant applications, when requested by supplier

. Replied to emails and phone calls providing supplier requests

(invoices, backup, etc)

. Researched discount participations and depletion allowances on brands

for suppliers

. Emails to brand managers for approval of write offs, LMF grant

applications and shutting off discount participations and depletion

allowances of brands

. Scanned and transferred thru workflow commissions and incentives to

corporate office monthly

. Coded and copied checks received to send to corporate office as needed

Parallels, Renton, WA

2010- 2012

Worldwide leader in virtualization and automation software that optimizes

computing for consumers, businesses, and service provider.

Senior Collection Specialist

US Accounts Receivable, credit management and collections.

. Responsible for collections, entry of debit and credit memos for 5

major channel accounts.

. Called or emailed past due accounts daily, updated customer accounts

with notes. Advised and assisted sales with resolution of issues

preventing payment.

. Analyzed and reviewed documents, including Dun and Bradstreet reports

to establish credit limit and terms for new customers. Escalated

delinquencies to outside collection agencies and legal groups.

. Maintained customer accounts by updating payment terms, payments

methods, new addresses, emails and phone numbers.

. Updated bank spreadsheet daily with current balances, emailed to VP

Finance daily.

. Handled daily bank deposits, entry of all incoming cash (A/R, Non-A/R

and intercompany) posted transactions to general ledger.

. Assisted with weekly cash forecasting.

. Processed credit card payments as needed, application of PayPal

payments

. Processed invoices for Cornerstone daily and application of cash

receipts pertaining to Cornerstone.

. Monthly Reconciliation of Merchant Credit Card Spreadsheet with credit

card receipts deposited in bank.

. Reconciled spreadsheets with G/L to ensure accuracy of month-end

numbers

Brandrud Furniture, Inc., Auburn, WA 2005 - 2010

Leading manufacturer of healthcare furniture and office environments.

Accounts Receivable Specialist

Managed all aspects of accounts receivable, accounts, credit management,

and collections.

. Setup and maintained customer accounts, which included keeping accurate

spreadsheet for new order deposits, generating invoices for all

shipments, handling daily bank deposits and cash application to customer

accounts, and posting transactions to general ledger.

. Advised customer service and sales representatives about non-payment

issues. Escalated delinquencies to outside collection agencies and legal

groups when needed. Handled daily credit holds, reviews and releases.

. Analyzed and reviewed documents, including Dun and Bradstreet reports to

establish credit limit and terms.

. Performed checks and balances by analyzing spreadsheets and running

reports to ensure accuracy of month-end numbers.

. Processed journal entries for inter-company, dealer commissions, sales

representative commissions and contracts.

Transgroup Worldwide Logistics, SeaTac, WA 2003 - 2004

A full-service domestic and international transportation and logistics

provider.

Unit Collection Manager

Managed collection calls for Transgroup stations in Dallas, Atlanta, San

Francisco, Salt Lake City, Memphis, Mobile, and Orlando.

. Resolved nonpayment issues with customers and station managers.

. Entered collection information and follow-up dates in collection

program.

. Performed account reconciliations.

. Prepared paperwork for legal department.

. Managed all credit card transactions for 8 collectors.

TRAINING & CERTIFICATION

National Association of Credit Management Classes through Tacoma Community

College:

Credit and Collections Principles

Legal Aspects of Credit Management

Analyzing Financial Statements

Advanced Credit Management

Accounting for Credit Managers

Washington State Notary License -- 2008

Microsoft Office: Excel, Word & Outlook

Softwares: AS400, Syteline, Acumatica, Solomon, Minisoft, Great Plains

Linked-In

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