Jeimmy Garces

JeimmyGarces***@Gmail.

com **** Westwood Dr, Apt

# 108

Coral Springs, FL

33321

Contact Number:

954-***-****

. Dedicated and Focused Waitress and Hostess with 8 years of

experience within the Dining Establishments.

. Respected Leader; Transformed "difficult" customers into loyal,

repeat guests by leveraging strengths in premium service delivery and

ability to find win-win resolutions.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding &

Complaint Handling & Enhancement Training

Resolution Multitasking Cost-Reduction

People Oriented Money Management Strategies

Order Fulfillment

Professional Experience

El Balcon De Las Americas, 2005 to Present

Florida

Cashier / Waitress

Regarded as one of the most efficient waitress and cashiers in the

restaurant; quickly and accurately process orders for pick up and

deliveries all while developing excellent rapport with customers.

Selected Contributions:

. Commended for multitasking abilities; frequently assigned the

largest section of restaurant during peak dining hours.

. Operated computer/cash register and enthusiastically handle all

cash and credit card transactions from customers.

. Maintain single-drawer accountability.

. Deposit cash during the shift and balance the drawer at the end

of the shift.

. Analyze all totals, check for discrepancies, and check for any

voids.

. Greet and assist customers in store, as well as respond to

customer inquiries and complaints.

. Interacted with customers in a busy and crowded environment.

. Handled food substitutions and special requests efficiently

. Served customers with courtesy, patience and a smile.

. Coached staff on various implementations to improve tactics and

approaches for restaurant sales.

. Assisted customer's over the phone for pick up's and

deliveries.

El Mariachi, Florida 2008 - 2010

Hostess / Waitress

Greeted and seated guests while also monitoring the flow of guests in

keeping with seating chart and servers.

Selected Contributions:

. Run waitlist, gauge kitchen, servers and general dining room

performance.

. Escorted guests to tables and assisted in seating

. Ensure that requirements for all guests are met; including

small children, disabled or food allergic guests.

. Answered all questions regarding the menu and services.

. Served alcohol in accordance with Florida State liquor laws

. Processed orders for customers accurately and within "service"

times

. Resolved customer needs using professionalism and sensitivity.

. Ensured coverage of the hostess stand at all times.

. Answered phones, took messages and made reservations.

. Well-versed in maintaining waiting list of guests

. Warmly greet guests and bid a tender departure and invite to

visit again.

Key Qualifications

. 8 years of extensive experience of working in upscale

restaurant environments

. Pleasant personality, courteous demeanor and neat appearance

. Bilingual in English and Spanish

Education and Training

Broward Community College 01/2013

Major in Nursing

Training: Completed numerous courses and seminars in customer service,

sales strategies, inventory control, loss prevention, time management,

leadership, and performance assessment.

Contact this candidate