Sherice M. Pfohl

** ****** ******

Kenmore, NY **217

716-***-****

ab6uqw@r.postjobfree.com

Objective:

To obtain a position with a stable company that will allow me to utilize my

adaptability and organizational skills. I am a team player with a strong

customer service background who is willing to lead by example and go the extra

mile.

Work History:

Dynabrade, Inc. 8/2010 - Present

Customer Service Representative

Duties Included:

Handle incoming calls for customers throughout the country

Follow up with customers on pricing & delivery information

The Dental Shop 1/2010 – 8/2010

Claims Examiner

Duties Included:

Troubleshooting phone calls with regards to dental claims. Entering dental claims for payment

and making sure all information is correct.

Citi Group through Adecco 8/2009 – 1/2010

Data Entry Operator

Duties Included:

Entering Data in the system for government forms. Maintained an error rate under the

department average.

Industrial Distribution Group 5/2002 – 5/2009

Customer Service Rep/Northeast Training Coordinator

Duties Included:

Trained individual associates upon hire. Conducted training sessions for both large and small

groups. Worked closely with the Continuous Improvement department as well as upper

management to create beneficial training programs. Team Leader for the Northeast

Process Improvement Team. Followed up with customers to ensure all information and

material needed had been received and completed. Sourced products for any

application the customer may need. Handled incoming sales for the Western New York

area

References Upon Request

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