Emily Johnson

Summary of Fast learner, ability to comprehend and apply technical applications

Qualificat and computer programs quickly. Goal oriented and accountable. Team

ions leader, able to communicate knowledge to associates in a manner they

can easily understand.

Skills Proficient in MICROS, Microsoft Windows (Vista, NT, 7), Microsoft

Office (Word, Excel), Excellent Phone Etiquette, Friendly/Helpful,

Compassionate, Dedicated, Self-Motivated, Handle guests well

Experience Carlson Restaurants/TGI Friday's Vernon Hills, IL

April 2008 - Current

W/W, Coach, Key Holder, Shift Supervisor

Build rapport with guests

Interviewed potential employees and ran Orientations

Trained Team members in Friday's Service Style

Handle guest and team member issues

Wrote both weekly server and Host schedules in Sailor and

HotSchedules

Headed Quality Team, organized eChecks, finding places of improvement

within our team and store

Use of MICROS for ordering, COMPS/VOIDS, financials, time clock

editing, 86/68 items, etc.

Count and Call Production

Office Work: PeopleFluent, TipShare, DSR paperwork, Labor cards,

Server and Bar checkouts, Count Bar Drawers, AM/PM Drops, Daily

Performance cards

Holiday Inn(Three Oaks Lodge) Crystal Lake, IL May

2004 - April 2008

Server/Host/Bartender

Taking orders from guests and putting them into the computer

Delivering food to guests

Building rapport with guests

Directing guests to their seats

Closing out guests checks

Handle Room Service and Reservation phone calls

Meijer McHenry, IL

June 2003 - May 2004

Cake Decorator

Taking bakery orders from guests

Answering guests questions on products

Decorating cakes and desserts

Publix Suwanee, GA

June 2002 - May 2003

Cake Decorator

Taking bakery orders from guests

Answering guests questions on products

Decorating cakes and desserts

Education Portage High School Portage, WI

1997-2001

UW-Stevens Point Stevens Point, WI 2001

Contact this candidate