*** *. ***** ****** ******** City, NJ *****

Home:609-***-**** Cell: 786-***-****

Email: ab6nxy@r.postjobfree.com

Dominique T. Nelson

OBJECTIVE

My professional goal is to grow as a dynamic individual with a respectful corporation and providing outstanding results in Customer Service, Sales, and consequently providing expansion in business, outstanding customer care, and high recurring consumer rates.

EDUCATION

Atlantic City High School Atlantic City, NJ

High School Graduate

REFERENCES

David Anderson Keasha Johnson

Former Supervisor Co-Worker

609-***-**** 315-***-****

Katherine Torres Alisha McClennion

Former Co-worker Close Friend

609-***-**** 609-***-****

EMPLOYMENT

09/2009 – 03/2010 Lowe’s Home Improvement Corporation Egg Harbor Township, NJ

Customer Care Specialist/Cashier

•Delivered highly professional customer service and increase customer satisfaction ratings.

•Provided effective and timely resolution to accounts on diversified product inquiries.

•Knowledgeably provide information on new products and services.

•Provided general technical support and coordinated the shipment of replacement parts.

•Traced and resolved shipping issues and reconciled invoicing discrepancies.

•Processed customer credit/debits, provided invoicing information and monitored rebates.

•Recognized for achieving best call quality and customer service excellence.

09/2009 – 03/2010 Pizza Hut Absecon, NJ

Cashier/Server/Food Prep.

•Provided outstanding customer service and performance.

•Interacted with each customer in a respectable, but professional manner.

•Prepared every dish with perfection, no mistakes or complaints.

•Handled hot dishes and also drinks at a fast, but steady pace.

•Ensured that every customer was satisfied and pleased with my services.

•Always left the customers with an enjoyable experience to continue to return.

09/2010 – 04/2011 Big Lots Egg Harbor Township, NJ

Cashier/Merchandising/Inventory

•Provided customers with great customer service.

•Priced and stocked new/received inventory.

•Cleaned and organized cluttered stock and areas.

•Down-stocked and filled-in empty spaces on the shelves and end-caps.

•Changed and ticketed mark down clearance items.

•Experienced cashier; Very good with working on a register.

4/2011 – 06/2012 Showboat Casino Hotel Atlantic City, NJ

Gift Shop Sales Associate/Cashier

•Greet customers and proactively sell merchandise.

•Provide guests friendly sales assistance and expert product information on various products including fragrances, cosmetics, men and women's clothing, fine and costume jewelry, crystal, porcelain, gift ware, and souvenir items.

•Assist in setting up advertising and window displays.

•Represent the image of the company and perform all activities in an enthusiastic in a professional manner.

•Handled purchases, returns, refunds, and customer complaints.

05/2013 – Present Bluegreen Corporations Atlantic City, NJ

Front Desk Agent

•Enthusiastically greet guests upon arrival, making them feel welcomed and comfortable.

•Register and assign rooms to guests, issues keys, and provide escort instructions.

•Make reservations and keep record of room availability and rates.

•Answer phones, take messages, direct calls, etc.

•Address guests’ questions or concerns.

•Compute bills and collect payments.

•Proactively address issues and provide customer service.

•Accurately post charges such as room, food, liquor, or telephone to guest bill.

•Assisting with check-in / check-out, and providing superior customer service.

05/2013 – Present Bluegreen Corporations Atlantic City, NJ

PBX Operator

•Answers multiple incoming telephone lines.§ Obtains necessary information and transfers calls to correct extensions.

•Provides information to callers as appropriate.

•Performs overhead paging.

•Monitors all alarms located in PBX and notifies appropriate personnel as required.

•Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

•Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.

•Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.

•Assist with maintaining cleanliness, safety and security of the PBX area.

•Maintains confidentiality, security and integrity of patient and organizational data.

•Ensures release of information is consistent with all privacy policies.

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