Diane Gagliardo

*** ******* *******, **********, ** 08822

201-***-****

ab6mw1@r.postjobfree.com

OBJECTIVE

To be a key contributor and team player utilizing full spectrum of skills and experience to surpass personal

goals and professional objectives.

SUMMARY OF QUALIFICATIONS

Resourceful, highly organized and accomplished candidate with extensive office operations and personal

organization expertise gained in various settings. Consistently recognized for improving operational

procedures and producing error-free projects / documents, unique ability to multi- task while maintaining

primary focus on priority assignments. Established reputation for exceptional service. Fast learner with the

proven ability to hit the ground running and deliver results quickly. Reputation for displaying

professionalism and high levels of integrity.

WORK EXPERIENCE

Dr. Hugo and Melanie Stephenson, New York & New Jersey May, 2007 – January, 2013

Personal Assistant

Scheduled appointments. Organized and maintained files. Replied to incoming correspondence. Completed

forms in accordance with company procedures. Managed calendar. Made travel arrangements. Used

computers for spreadsheets, word processing and database management. Managed travel expense

reimbursement. Processed expense reports. Reserved meeting spaces. Knowledge sets include: Accounting

software, Administrative Support, Secretarial, Travel Arrangements, Video conferencing software, Web

conferencing software.

Quintiles, Parsippany, New Jersey April, 2009 – February, 2012

Executive Administrative Assistant

Prepared statistical reports. Handled information requests. Prepared correspondence. Scheduled meetings.

Maintained records management database systems. Made travel arrangements for executives. Answered and

screened incoming phone calls. Organized business lunches and meetings. Prepared documents using

Microsoft Word, Excel and PowerPoint. Filed and retrieved corporate documents, records and reports.

Maintained daily appointment calendars. Reconciled corporate credit card accounts. Knowledge sets include:

Business Correspondence, Calendar Creator, Database software, Document management software, Meeting

Planning.

Novus Communications, Somerville, New Jersey Jan. 2006-May 2007

Senior Venue Meeting Planner

Ensured event compliance with laws and regulations. Resolved problems throughout planning process.

Coordinated event services such as catering and refreshments. Booked appropriate event facilities. Planned

and arranged catering services. Consulted with clients to determine event details and requirements.

Established and monitored event budgets. Reviewed event bills and approved payment. Selected service

providers based on customer needs. Procured audio-visual and other equipment. Planned event programs and

agendas to meet customer requirements. Maintained strong client relations. Knowledge sets include: Budget

Development, Budget Planning, Program Management, Project management software, Vendor Management.

The Bernards Inn, Bernardsville, New Jersey Nov. 2003-April 2005

Banquet Manager

Managed 40-member banquet staff to assure the success of all banquet events. Maintained profitable operation,

high quality products and service levels. Reduced employee turnover. Met revenue and payroll budgets.

The Cheesecake Factory, Edison, New Jersey August 2002-Sept. 2003

Restaurant Manager

Managed day-to-day operations ($289,000.00 weekly sales). Hired, trained and developed FOH staff.

Direct supervisor of 30-member front desk team. Maximized unit sales and profits by ensuring food quality,

presentation, production & service. Complied with company guidelines and standards. Financial controls: Cash

handling procedures, receipts & deposits, labor, food & beverage cost controls, budgets, P&L.

Legal Sea Food, Paramus, New Jersey and Boston, Massachusetts

Restaurant Manager June 2000-Aug. 2001

Assistant General Manager Aug. 2001-April 2002

Managed day-to-day operations ($110,000 weekly sales). Financial controls: Cash handling. Hired, trained and

developed 200-member staff for Paramus, NJ restaurant opening Sales & marketing of restaurant and private dining

facilities Developed and implemented food, wine and service training program.

Maximized unit sales and profits by ensuring food quality, presentation, production & service complied with

company guidelines and standards.

TECHNICAL SKILLS

Billing Systems, Customer Relations, Financial Statements, Letters, Meeting Facilitation, Microsoft Excel,

Microsoft Powerpoint, Microsoft Word, Quickbooks, Telephone Skills, Travel Arrangements, Accounting

Software, Administrative Support, Audio, Budget Development, Budget Planning, Budgeting, Business

Correspondence, Calendar Creator, Credit, Database Administration, Document Management, FORMS,

Program

Management, Project Management, Secretarial, Spreadsheets, Vendor Relations, Video Conferencing, Word

Processing, English Social Media (FaceBook, Twitter, LinkedIn)

EDUCATION:

Thomas Edison State College, Trenton, New Jersey

Bachelor of Science In Business Administration & Marketing

Expected Graduation Date: June 2014

New York Restaurant School, New York, NY

Associate of Occupational Science, Culinary Arts & Restaurant Management

Graduation: June 2000

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