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Customer Service Manager

Location:
Albany, GA
Posted:
September 03, 2013

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Resume:

Temeca Miller

**** ********** **

Albany, Georgia 31701

229-***-****

ab6kt3@r.postjobfree.com

Skill Highlights

Strong organizational skills Energetic work attitude

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Active listening skills Adaptive team player

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Sharp problem solver Meticulous attention to detail

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Seasoned in conflict resolution Skilled multi-tasker

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Training and development

Accomplishments

Contributed to an annual increase in productivity through improvements in operations,

quality, safety and administration. Execution of daily production lists and goals were my

key objectives. I proudly greeted each customer with friendly eye contact and performed

all transactions in a cordial, efficient and professional manner. planned, directed,

coordinated and assigned manpower to efficiently meet production requirements.

Professional Experience

October 2003

to Long John Silver’s Albany, Georgia

Current

Shift Manager

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and

service standards were consistently met. Developed and maintained exceptional

customer service standards. Optimized profits by controlling food, beverage and labor

costs on a daily basis. Developed and maintained a staff that provided hospitable,

professional service while adhering to policies and business initiatives. Counseled and

disciplined staff when necessary.

February 1997

to Nypro of Georgia Albany, Georgia

June 2001

Inspector/Packer- Lead Trainer

Inspect parts for deviations. Packed parts according to company standards.Coached

employees in developing and achieving individual performance goals. Developed and

maintained strong and clear communication and rapport with plant personnel.Reviewed

production orders, schedules, delivery dates and inventory levels to determine product

availability. Diligently maintained safety and quality standards.

Education and Training

2012

Troy University Troy, Alabama, United States

Bachelor of Science Psychology

Minor in Sociology. Continuing education in MS in Psychology



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