Karen L. Hopkins

571-***-****

ab6e53@r.postjobfree.com

SUMMARY OF EXPERIENCE

DMT INC. Fairfax, VA, 07/2013-PRESENT

Advertising Agent – Home Based-Part time

• Post ads daily

• Receive inbound calls for clients

• Help clients with questions and information regarding product

• Perform follow up satisfaction calls to clients

SIMON GROUP, LLC, Valletta, Malta, 06/2013-PRESENT

Escrow Officer – Home Based-Part time

• Plan, control and coordinate daily operations

• Receive products and payments from buyers and sellers

• Release products and payments to buyers and sellers

• Act as intermediary for questions or issues

• Follow up to customer’s satisfaction

HARVARD RISK MANAGEMENT CORPORATION, Dallas, TX, 06/2013-PRESENT

Employment and Marketing Recruiter – Home Based-Part time

• Manage and respond to job board query’s daily

• Assess candidates and pass on to human resources as necessary

1/2013-5/2013 Took time off for personal family reasons

CAPITOL SPINE & PAIN CENTERS, Herndon and Lansdowne, VA 4/2011-12/2012

Office Manager – Herndon & Lansdowne offices

• Supervise personnel in two separate office locations

• Review and administer time clock reports for all employees

• Perform billing review on all providers and physician assistants daily

• Manage and maintain multiple provider patient schedules

• Manage front desk, medical assistant and procedure rooms

• Manage and maintain targets to reach individual provider, office and company goals for meaningful use

• Maintain, revise and communicate office policies and standard operating procedures

• Oversee start-up, training and workflow studies for company-wide change to electronic medical records

• Track and order all office supplies

• Oversee tracking and ordering of all medical supplies and medications

• Conduct patient communications, notifications and handle complaints

• Monitor and maintain compliance for HIPAA, OSHA, and other regulatory requirements

UNION MILL PEDIATRICS, Centerville, VA, 9/2007-4/2011 *Does not confirm employment-W2 avail.

Practice Manager

• Supervise all personnel

• Transcribe Medical notes in preparation for EMR

• Perform outreach calls and visits for new referring providers and businesses

• Administer payroll and benefits

• Act as human resources director

• Manage front desk, medical billing, nursing and telephone triage departments

• Manage accounts receivable/payable and collections

• Act as bookkeeper

• Create forms, policies and the electronic medical records implementation plan

• Track and order all medical, office and vaccine supplies

• Conduct patient communications

• Act as physician liaison

• Negotiate insurance contracts and fees

• Develop website and perform maintenance

• Monitor compliance for HIPAA, CLIA, OSHA, and other regulatory requirements

SUBMARINE SPOUSES ASSOCIATION, Groton, CT, 8/2005-8/2007

President and Silver and Gold Liaison

• Led and supported a large organization of military spouses

• Organized events to raise funds for a various military and charitable organizations

• Worked directly with the Submarine Base Admirals to spearhead initiatives to support enlisted personnel and their

families

• Organized and taught several seminars and classes to help educate families on their rights, benefits, and support

systems

• Taught new or young spouses basics in financial, automotive and social self help

• Chaired several different charity functions raising over $125,000 in two years, broke fund raising records

• Volunteered for the Marine Corp Relief Foundation and various military family support groups

UNION MILL PEDIATRICS, Clifton, VA, 11/2001-1/2005*Does not confirm employment-W2 avail.

Practice Manager - Rehired in 2007 (see above)

• Oversaw selection, purchase, design, contracting, all phases of build-out and move to new office location

PRIVATE CHILDCARE PROVIDER AND TUTOR, Fairfax, Virginia 9/1999-8/2000

• Provided daily care for eight children, infant to 12 years

• Tutored grades K-12 in reading, writing, social studies, science and spelling

• Handled daily housekeeping, cooking, cleaning

• Managed home finances and budgeting for two families

METRO CALL, INC., Alexandria, Virginia 3/1998-8/1999

Associate Executive and Acting Human Resources Director

• Worked directly for the Chief Operating Officer

• Organized, scheduled speaking engagements, travel and hotels and speaking engagements for CEO, CFO and

COO nationwide

• Wrote proposals and reviews preliminary paperwork for takeovers and acquisitions

• Managed logistics for all related activities

• Communicated to all senior staff regarding transactions, projects, and management development programs

• Developed and administered internal recognition and compensation program

• Tested and critiqued new cutting edge software and equipment

• Managed EEOC complaints and legal cases

• Created instructional templates

• Delivered communications for a short-notice companywide change-over of benefits and compensation programs

• Maintained tracking for complaints and legal cases throughout the company

• Administered automated human resources hotline and an automated employment opportunities hot line

EDUCATION

University of New Haven - Bachelor of Science, Business Administration and Management

COMPUTER SKILLS CERTIFICATIONS

Microsoft Office Professional- Proficient in Word, Fairfax County Notary Public Exp. 6/2014

Excel, PowerPoint, Outlook CPR/ALS Peds and Adult, Exp. 5/2014

QuickBooks Professional Johns Hopkins Health Admin. Class 100, 2011

GE Centricity Practice Solutions 10 CNHN Practice Management & Admin., 2012

Lytec Medical Professional American Academy of Pediatrics, Practice

American Medical Software-PM Ultra Management, 2008, 2011

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