Douglas Alan Hecht, MCTS, CCNA

Network Support/Desktop Support

214-***-**** (Home, Mobile)

ab6cnv@r.postjobfree.com

TeCHNOLOGY

• 10+ years networking experience in an enterprise environment including installation, maintenance and documentation with

network design experience.

• Cisco routers (800 – 7500 series,) and switches (2960 6500 series)

• Strong routing and switching experience with Cisco IOS

• Added QOS to various switches that were running secondary VLAN for VOIP.

• Familiar with Visio and performed Technical documentation at Sungard.

• Experience technical writer including re writes and updates of original manuals for peers at Sungard, including

Documentation for our PBX and our new Auto Attendant software, Call Pilot, and our EMC SAN.

• Attended training for certification and was responsible to training everyone else.

• Strong project management, time management and communication skills. Proven in meeting Client deadlines.

CERTIFICATION/TRAINING

1/2001 – Present: Cisco Systems ID: CSC10408061 CCNA

10/2005 – Present: Nortel Systems: Certified Call Pilot Administrator

1/2008 – Microsoft ID: D683 1439 MCTS

1/1999 A+ Certified, Network + Certified

EXPERIENCE

07/2010 – Present

Consultant

Education Business Associates

• Worked various contract positions. Monitoring and Troubleshooting a mid to large sized network, consisting of all flavors of

redundant Cisco switches for a small company that controls websites (design and FTP) for direct marketing companies and a

HP ProLiant and

supplies HAS (High Availability Sites) for other customers. 7X365 on call. Working with a combination of

Dell Poweredge Servers. Consulting services provided on many in house enhancement projects as well.

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Resume Of Douglas Alan Hecht

• Troubleshooting issues that arise with HAS customers. Hardware and network issues.

• Keep up with change requests that come through for network changes and schedule PM to be done on the network. Project

Management plays a key role regarding

• Desktop support for full time and contract time employees. (PC and Phone)

• Consulting for Stock Traders regarding the speed and security of their home networks.

• Minimize latency while trades are being placed.

• Set up secure remote access to Stock Traders computers to be accessed from Smart Phones or tablet devices.

2/2001 – 7/2010

Data Communications Engineer II

SunGard Availability Services Inc.

• Designing, building and troubleshooting networks, (LAN/WAN/Mainframe and Mobile Recovery) for clients to use during

Disaster Recovery Declarations and Disaster Recovery Testing.

• These networks are built to each individual client specifications.

• Once finished they are then fully tested and documented for future use either during testing or when a disaster is declared.

• This includes but is not limited to, overseeing the installation and testing of wide area network circuits, (OC48, OC12, OC3,

DS3, T1 and ISDN) into our facility for our clients.

• Administrating our SunGard Meridian Option 80 PBX with Symposium Programming, Command Line Options and Auto

Attendant Application Design.

• Training my peers in all areas of Microsoft products, Cisco products (Routers, Switches, etc.) and EMC CLARiiON CX700

networked storage system.

• Consulting with our clients regarding how they configure and test their telecommunications equipment, design and build their

local area networks with regard to how they design and configure their restored network file servers and workstations to be

implemented into a disaster declaration environment.

• Supported declared disasters from clients located in New York City during the World Trade Center Attacks (9/11).

• Supported declared disasters on site in SunGard Disaster Recovery Centers including Smyrna, Georgia and Charlotte, North

Carolina that occurred during the 2003 and 2005 Hurricane Seasons including hurricanes Katrina and Rita in August and

September 2005 through February 2006.

• Requested by my peers to travel and assist with supporting large Disaster Recovery tests in other SunGard Centers across

the country.

• Worked with Internal and External IT auditor’s for SunGard’s ISO 9000 certification for all of their centers across the country.

6/2000 1/2001

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Resume Of Douglas Alan Hecht

Network Engineer

BROADBANDNOW!

• Designing, approving, and troubleshooting a wide variety of networks that supply broadband access to our nationwide Sonnet

Backbone and the Internet for apartment dwellers and businesses.

• These networks include Ethernet, DSL, Cable Modem, and Wireless 802.11 technologies, (both Line of Site and RF).

• Additional responsibilities include testing and turning up of DS3 & OC3, backbone circuits, (POP to POP) and DS1 & T1

circuits, (POP to premises).

• Configuring routers and switches, (Cisco, Lucent and Nortel) to be used on those circuits.

• Directing Project Managers/Consultants with regard to installing and deploying all networks.

• Network Security, including researching security breaches and configuring with our firewalls.

11/1997 6/2000

LAN/WAN Analyst

The Visiting Nurse Association

• Responsible for monitoring and administering all 10/100 Base T / 16MB Token Ring network traffic for 350 user multi platform

network, consisting of 1 corporate office and 5 branch offices.

• Configuring Cisco and Cabletron routers for LAN/WAN Frame Relay traffic flow. Creating network User Id's for users, both in

Windows NT 4.0 & Novell.

• Troubleshooting all network problems by using network monitoring tools, (such as MS Network Monitor, MS Performance

Monitor, NA Sniffer Pro Ver 2.50, etc.) Designing and purchasing application specific file servers for the network.

• Business Contingency / Disaster Recovery design, planning and implementation.

• Assist with custom application purchase/design, planning and network implementation.

• Design, implementation and maintenance of network/end user equipment and network software inventories.

• Responsible for researching, purchasing and installing network equipment from vendors, i.e. Switches, Hubs and routers.

• Exclusively responsible for over $500,000.00 in donations of software, hardware and network equipment and service

agreements to the agency directly from manufacturers and vendors.

• Shared helpdesk administration and dispatch responsibilities.

• Responsible for researching Internet Vendors for entire organization and Agency Web Page Design. Y2K planning, problem

solving and testing.

EDucation

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Resume Of Douglas Alan Hecht

SMU Edwin L. Cox School of Business: Program Entrepreneur Studies

SIUE, Radio/Television

Global Knowledge, Nortel and Cisco Certifications

New Horizons, Microsoft and Cisco Certifications

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Resume Of Douglas Alan Hecht

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