Valerie McDonald

813-***-**** cell

ab6bdo@r.postjobfree.com

Employment History

** ** ** ****** ****

Medical Urgent Care Clinic

Technician

Lutz, Fl January 2013-Present

• Followed principles of medical ethics for X-Ray Technicians.

• Performed, developed, and delivered X-Ray films according to protocol.

• Assisted patients any time need was apparent or as directed by the nurse or physician.

• Performed radiological procedures under supervision of doctor.

• Assisted the physicians with patients, including preparing patients and the examination rooms.

• Took initial medical history for the chart, vital signs, and explained the preparations to the

patients.

• Answered phones, pulled patient charts, and greeted patients.

CompuGroup Medical

Medical Software Support

IT Technician

Tampa, Fl May 2012-January 2013

• Received telephone, self-entered web-enabled inquiries from customers regarding system

problems

• Troubleshoot incidents by recording detailed information from the customer and relaying it

to the correct department for further assistance

• Provided troubleshooting and resolution for software and/or hardware issues from various

medical software programs

• Experience with troubleshooting Alteer Office and Lytec 2013 and Lytec MD

Barbizon Modeling and Acting

Modeling and Acting school

Recruiter

Tampa, FL April 2011 - February 2012

• Home office was based in Tampa, but traveled all over the country twice a month to hold

seminars for girls between the ages of 8-18 to try out for the modeling and acting school.

• Responsible for enrolling 15 girls a month into the modeling and acting school. Required

to dial and set 80-100 appointments for the seminars and required to have a show ratio of 25-

30%.

OneTouch Direct, LLC

3rd party call-center

Supervisor/Sr. Compliance Manager

Tampa, FL February 2009 - July 2009

• Managed all new hires from the time they completed training for AIU Essential Health

Plan until the end of their 4 week "nesting" period.

• Created and managed scripts for various insurance programs.

• Made sure all new and existing agents had valid insurance licenses.

• Performed background checks on new hired agents as well as interviewed potential agents

for expanding insurance program.

• Managed all company licenses and made sure the company and all agents were compliant.

• Trained new and existing agents about any changes with insurance laws. Created lead and

script databases and monitored how many times a specific lead was called on a daily, weekly and

monthly basis.

• Maintained and edited all databases regarding the insurance programs.

Humana INC

Insurance Company

Telesales Agent/ Trainer and Developer

Tampa, FL October 2006 - October 2007

• Completed Medicare and Medicaid insurance sales via inbound and outbound calls.

• Met company sales goals on a daily, weekly, and monthly basis.

• Managed a team of 14-20 agents and assist in training and developing agents to improve

phone sales skills.

• Responsible for training and developing all new hires for a period of 6 weeks to ensure

new agents meet compliance regulations for selling Medical insurance.

• Provided group and one on one training to any and all new hires to ensure full

understanding of all products and services.

• Created and issued training materials and study guides to ensure the material was

understood.

Education

Florida College

Temple Terrace

Under Graduate studies

August 2005 - May 2006

Studied Pre-Medicine finished one year of pre-requisites with an overall GPA of 3.89

Ultimate Medical Academy

Tampa

Basic X-Ray with Medical Assistant

June 2010-Jan 2013

Graduated in April with ARRT license, Phlebotomy license, EKG certification and Medical Assistant

license.

Additional Skills

• Advanced knowledge of all Microsoft Office products

• Electronic Medical Management (EHR/EMR), EKG/ECG, Injections (IM, ID, SQ),

Phlebotomy/Venipuncture, Finger/Capillary Sticks, Surgical Prep, Wound Care, Specimen

Collection and Handling, Urinalysis.

• Have basic knowledge of SQL and how to create and search within a SQL database.

• Knowledge of Adobe and Java systems.

• I currently hold a valid Florida Health Insurance license, CPR and First AID.

Contact this candidate