Nagendra Prasad

Ph: +91-784*******/ E-Mail: ab6amp@r.postjobfree.com

Career Vision: In quest of challenging assignments in the software industry with a growth oriented organization with a

challenging environment, where my problem solving, analytical and technical skills are utilized to build successful solutions

for clients.

PROFESSIONAL SUMMARY

1 Graduate in computer science and engineering with total experience of 4.8 years in IT industry.

2 Qualitative exposure of over 4.8 years in software lifecycle.

3 PEGA spot award winner 2013.

4 Working experience in PEGA as PRPC System Administrator (PLA, SMA, AES, Agents, Listener’s, and PEGA Cache

Management).

5 PEGA Certified in Certified System Architect (CSA).

6 Working experience in IBM Websphere(Servers, Applications, Resources, System Administration)

7 Extensive production Support Knowledge with the Client Organizations like STAR HUB, SingTel, Russells

Investment, State Street Corporation and Bank of America (FRR, FP, TCPA, Bankruptcy, Case Assignment,

Entitlement, DOJ Appeals).

8 Good knowledge in Relational Database concepts.

9 Possess hands on experience in SQL, PL/SQL and Shell Scripting.

10 Strongly versed in Unix Commands and Shell Scripting.

11 Coordinating and interacting with team members.

12 Analyze the requirements raised by the client and Liase with them to understand and to capture the requirement.

13 Handled projects and efficiently delivered the required applications in a very systematic way.

14 Excellent Communicator with the ability to deal with issues with precision & accuracy.

PEGA, IBM WebSphere, ORACLE 11g (SQL), UNIX, Shell Scripting SKILLS

SKILL SET

Technical

BPM Tool : PEGA (SMA, PLA, AES)

Integration Tool : IBM Websphere v7

DBMS/RDBMS : Oracle 11g

Operating System : Windows, UNIX, Linux

Scripting Language : UNIX Shell Scripting

Ticketing Tool : Remedy, Lotus Notes, Nexus, Maximo

Connectivity Tool : Toad, Pl/Sql Developer, Sql Developer, SSH, SecureFX

CuteFTP, WinSCP, Putty.

Scheduling/Monitoring : Autosys, Netcool, AES (Autonomic Event Services)

Functional

Experienced on Banking & Telecom domain.

Experienced in PEGA System Administrator.

Experience in PEGA (Application Deployment, HotFix, SMA, PLA, AES, Agents and Listners, Pega Cache

etc.)

Experience in IBM Websphere(Servers, Applications, Resources, System Administration)

Experienced in Production Support.

Experienced in Batch Monitoring (Autosys) and Netcool. Responsible for maintaining and upgrading

programs.

Responsible in managing all the application issues without affecting the SLA defined.

Preparing and analyzing the daily, weekly and monthly reports for the Incident/Problem.

Responsible for Scheduling and Monitoring Production.

ORGANISATIONAL DETAILS

Synechron Technologies Pvt. Ltd client location Bank of America, Chennai (May 2012 – till date)

IBM India Private Limited, Hyderabad (Nov 2011 – Mar 2012)

Mahindra Satyam Pvt. Ltd., Hyderabad (Jan 2011 – Oct 2011)

Menontech Info Solution Pvt Ltd., Bangalore (Oct 2008 – Dec 2010)

ACADEMIC CREDENTIAL

B.TECH in Computer Science and Engineering from Andhra university, Andhra Pradesh, India

PROJECT DETAILS

Project No. # 1

: DOJ Appeals, FRR, FP, TCPA, Bankruptcy, Case Assignment, Entitlement,

Title

Client : Bank of America

Project Type : Maintenance

Team Size : 3

Software : PEGA (SMA, PLA, AES), IBM Websphere, Oracle 11g, UNIX, Shell Scripting, Autosys

Duration : May 2012 – Till Date

Project Synopsis: DOJ Appeals

The objective of the project is to create an Appeals process for In Scope product investor types. To comply with the

department of justice guidelines. After the independent review and denial notice, borrowers shell have 30days to request an

Appeal and obtained a reasonable independent review of the loan modification denial. Servicer shell ensure that the

borrower has 30 days from the date of the non approval notice to provide information as to why servicer’s determination of

eligibility for a loan modification was in error. There is currently no Appeal process in place for non HAMP loan modification

options.

The Appeals expansion should be able to accommodate future product/Investor type. The object of the project is

create an Appeals process for in scope product/investor types.

Roles and Responsibilities:

Working in PEGA as PRPC System Administrator.

Experience in PEGA tools like Pega Log Analyzer (PLA), System Management Application (SMA), and Automatic Event

Service (AES).

Scheduling and Monitoring the Agents and Listeners, PEGA BIX jobs and application server’s health.

Creating the PLA reports and noticing the critical alerts.

Coordinate and direct research efforts to discover modifications and enhancements to existing configurations and

procedures.

Working on IBM Websphere console operations.

Work with application development groups to tune and troubleshoot their applications within a fault tolerant

WebSphere/WAS environment.

Creating the User on PEGA environment and providing the respective access.

Responsible for the installation, configuration, maintenance, troubleshooting of complex and Hotfix installations.

Creating/Updating/Configuration Data Source on Websphere.

Restarting the application servers if needed.

Database and Application server’s logs monitoring.

Working on Adhoc requests like manual job execution, agents, server’s slowness issues, etc..

Responsible for maintaining the health of systems installed in their enterprise.

Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting

key function issues in the Offshore Crisis calls.

Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.

Design and implement monitoring and alerting technologies and processes. Provide off hours support and on call

rotation.

Perform health checks to ensure application stability and liaise with Engineering/Management team about any issues.

Project No. # 2

: ATLAS

Title

: State Street Corporation

Client

Project Type : Maintenance

Team Size : 3

Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting

Duration : Nov 2011 – Mar 2012

Project Synopsis:

State Street is a leading financial services provider serving some of the world’s most sophisticated institutions.

State Street’s singular focus on serving the needs of institutional investors is one of its key competitive

differentiators. With US$22 trillion* in assets under custody and administration, and US$1.9 trillion** under management as

of June 30, 2011, State Street is an industry leader and innovator setting standards with new products and services, and

expanding the depth and breadth of client relationships.

Roles and Responsibilities:

As a Production Support analyst. the primary responsibility is code level

Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting

key function issues in the Offshore Crisis calls.

Escalate to L3 if necessary.

Developed some shell scripts to make support work easier.

Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.

In case of Code fix, responsible for creating the RFC.

Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.

Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates

Interacting with the customer and get specifications for enhancement of the application.

Give the status report of tickets to Manager of our team.

Attending War rooms meeting session with other Operation & support

Support On calls support in the weekend.

Project No. # 3

: Russell Investments

Title

Client : Russell Leo IT

Project Type : Maintenance

Team Size : 4

Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting, Autosys

Duration : Jan 2011 – Oct 2011

Project Synopsis:

Superannuation is Australia’s retirement savings system. It is much praised overseas as a world leading approach

to solving the problems of retirement funding. Investments in superannuation are taxed concessionally to encourage us to

save, and the regulations surrounding superannuation are designed to ensure our money is there when we need it.

Superannuation funds will typically invest in a mix of assets. Assets such as shares and property are called growth

assets. Other assets, such as fixed interest and cash, provide shorter term security and are known as defensive assets.

Roles and Responsibilities:

As a Production Support analyst. the primary responsibility is code level

Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting

key function issues in the Offshore Crisis calls.

Escalate to L3 if necessary.

Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.

In case of Code fix, responsible for creating the RFC.

Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.

Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates

Interacting with the customer and get specifications for enhancement of the application.

Give the status report of tickets to Manager of our team.

Attending War rooms meeting session with other Operation & support

Support On call support in the weekend.

Project No. # 4

: VOT (Tele Voting)

Title

Client : TCL (Tata Communication Ltd)

Project Type : Maintenance

Team Size : 4

Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting

Duration : Apr’09 – Dec 10

Project Synopsis:

This service is typically intended for use by agencies that require “general public” to poll their opinion, over phones. This

tele voting service (VOT) is a very popular service for various game shows that involves the winners to be decided based on

“votes” cast by the “audience”. It can also be used during “political elections” for assessment of pre poll predictions etc. Such

agencies which wish to provide a (logical/virtual) telephone numbers to which the “voters” should call to cast their votes

would be the “Service Subscribers” of this service. The service typically offers many parameters to the “Service Subscribers”

based on which they could control.

Roles and Responsibilities:

As a Production Support analyst. the primary responsibility is code level

Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting

key function issues in the Offshore Crisis calls.

Escalate to L3 if necessary.

Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.

In case of Code fix, responsible for creating the RFC.

Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.

Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates

Interacting with the customer and get specifications for enhancement of the application.

Give the status report of tickets to Manager of our team.

Attending War rooms meeting session with other Operation & support

Support On call support in the weekend.

Project No. # 5

: CRBT (Caller Ring Back Tone)

Title

: Smart (Indonesia), Star hub, SingTel, M1 (Singapore)

Client

Project Type : Maintenance

Team Size : 5

Software : Oracle 10g, PL/SQL, UNIX, Shell Scripting, Autosys,Netcool

Duration : Oct 08 – Dec 10

Project Synopsis:

The Caller Ring Back Tone is a brand new web & IVR service. It provides customized ring back tones for users.

After registering the CRBT service, the user can set different rings tones for different calling numbers. When one dials the

mobile phone registered with the CRBT service, he/she can hear the preset customized ring back tones, along with these

features some advanced features also added in this version.

Roles and Responsibilities:

As a Production Support analyst. the primary responsibility is code level

Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting

key function issues in the Offshore Crisis calls.

Escalate to L3 if necessary.

Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client SLA.

In case of Code fix, responsible for creating the RFC.

Responsible for effective communication with the user chats/calls by users and GSD to understand requirements.

Responsible status meetings with Project Manager and Team Leader on weekly basis to provide status / issue updates

Interacting with the customer and get specifications for enhancement of the application.

Give the status report of tickets to Manager of our team.

Attending War rooms meeting session with other Operation & support

Support On call support in the weekend.

Personal profile:

Name : P NAGENDRA

Language Proficiency : English, Telugu, Kannada

Gender : MALE

Nationality : Indian

Mutual Status : Married

Contact this candidate