High energy Manager with exceptional leadership and team development

skills. Results oriented approach to supporting client groups and achieving

business and functional goals. Key leadership role in training and

implementation within multiple locations. Self-starter with high standards

and strong work ethic. Producer of practical, cost-effective solutions and

customer satisfaction. Outstanding Health and Safety record.

Professional Experience

Loblaw Company Ltd, Vancouver Regional Office

1991 - 2012

Multi-Site Training & Development Specialist

2007- 2012

Servicing 19 locations British Columbia wide and on call for the 4 Western

Provinces

. Audited & corrected stores for procedure compliance in Polices &

Procedures & training requirements

. Delivered an 8 week Assistant Store Manager Training and 6 week

Department Manager Training Program on store and department operations

& procedures

. Monitored weekly the attainment of training for new hires for 7 stores

and meat advisor for 19 sites

. Trained & Developed more than 1200 colleagues on company programs &

initiatives

. Recognized as the "go to advisor" for computer software and system

solutions

. Key player in transforming non-performing colleagues & departments

back to operational standards and beyond

Meat Manager, Vancouver

2002 - 2007

Managing the highest revenue producing store in B.C. producing $10.2m per

year

. Achieved annual department sales of $10.2M, one of only 3 Meat

Departments that reached yearly sales targets

. Managed escalating customer and colleague inquiries and accurately

provided information to resolve product and service complaints to

ensure customer satisfaction and repeat business

. Organized weekly sales reports for the sales department to track

products

. Recommended to customers food selection based on their identified

needs and product availability, managed inquiries and delivered on

order customization requests.

. Maintained, rotated and merchandised products to comply with shrink

standards and yields

Assistant Meat Manager

1994 - 2002

Vancouver, Langley, Burnaby, Coquitlam, North Vancouver & Vancouver Island

Managing the daily operations of high volume stores

. Managed and scheduled a team of up to 35 colleagues taking into

account service and budgets

. Merchandised, rotated and maintained products to comply with shrink

standards and yields

Education

Kwantlen College, Computer Assisted Drafting (CAD), 18 month program

Certifications

Ives Certified Power Equipment Trainer Recertified 2012

. Certified by Ives Training Group, for High Stacker, Narrow Isle,

Power Jack and Forklift.

. Trained 850+ colleagues in Power Equipment

Food Safe Certified

St. John Ambulance, First Aid Certification, Expired

WorkSafe WHIMIS

Computer Skills: Advanced Microsoft Office Suite & customized software

DENNIS LAVALLEE

http://ca.linkedin.com/in/dlavallee/

9036 144A Street, Surrey, V3R 7L5

R 604-***-**** C 778-***-**** ab5tjh@r.postjobfree.com

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