James L. Williams, Jr.

**** ******** ******

Mableton, Georgia 30126

678-***-****/678-***-****

OBJECTIVE

I am seeking a rewarding position in the Information Technology industry

that will provide me with a rewarding experience as well as the opportunity

to enhance my technical skills while sharing my knowledge and experience.

TECHNOLOGICAL SKILLS/EXPERIENCE

SharePoint, Bomgar, SMS, and RDC (Remote Desktop Connection) Supporting

Microsoft Windows XP and Windows Operating Systems, BMC Remedy 7.6 and

6.3, Directory and Resource Administrator Windows Server 2003, XP/Vista,

Microsoft Office Suite, Internet/E-Mail, Customer Service, Training &

Support, Analytical/Technical Troubleshooting skills, Client/Support

Services, Telecommunications, Access to Classified and Unclassified

Information on the Air Force Network

EDUCATION

2005 - 2007 Morehouse College, Atlanta, Georgia

2001 - 2005 Douglas County High School, Douglasville, Georgia

EXPERIENCE

Help Desk Technician II

Dec 2011 - Present Information Innovators Inc., Maxwell-Gunter AFB

Annex, Montgomery, AL

Responsible for creating, modifying, and removing Air Force personnel user

accounts; create trouble tickets for reported issues; grant users

SharePoint access; perform security monitoring and support; responsible for

maintaining, and making modifications to secure government controlled

sites; troubleshoot network connections and devices for the US Government;

update and modify personnel accounts; analyzes operation/user requirement

validations; provide prompt and courteous customer service to a global

client base. Security Clearance

Network Services and Security Network Operator (Student Assistant)

November 2010 - December 2011 Clark Atlanta University

Atlanta, GA

Provided excellent customer service support on standard operating

procedures and technical assistance to faculty, staff and students;

responsible for day-to-day administration of faculty, staff and students

email accounts; originated and coordinated trouble tickets received into

help desk; performed workstations enhancement, system backup, restored

settings and software upgrades; installed and configured antivirus

software; provide update workstation with new software patches;

troubleshoot network hardware and software for connectivity; identified

user problems and report these problems to the Network Administrator.

Asbestos Remover

July 2010 - November 2010 Atlanta Demolition

Atlanta, GA

Removed asbestos from buildings that were being demolished; removed and

discarded debris from the buildings prior to asbestos removal; dismantled

all fixtures, doors, ceiling fans, tiles, floors, etc. to the bare

foundation before the asbestos is removed and building demolished.

Environmental Technician (Chemistry Department)

October 2008 - June 2010 Clark Atlanta University

Atlanta, GA

Ensured the labs were setup for student usage, provided support to students

in labs, removed and disposed of unused chemicals. Communicated effectively

with colleagues in team teaching assignments, maintained grading and

attendance records in accordance with the university policy and ensured

good order and effective classroom management; assisted students on

troubleshooting hardware, software and network connectivity issues for

their lab workstations; provided computer orientation and trained students

on their workstation hardware, software, and system configuration.

Car Technician

January 2008 - September 2008 Enterprise Rent-A-Car

Mableton, GA

Provide excellent customer service support to various automobile rental

customers; managed cashier activities in the areas of rental, returns, and

exchanges/upgrades; managed fleet inventory, and presented sale promotions

to customers; notified management of any unsafe equipment, conditions or

vehicle problems and performed basic maintenance checks; adhered to all

store policies and procedures.

CERTIFICATIONS

. Security+

. A+ in progress

References Available Upon Request

Contact this candidate