Christopher A. Barclay

*** **** ******* ******

Mount Vernon, NY 10552

914-***-****

ab5r2q@r.postjobfree.com

Cell 914-***-****

Professional Profile

Highly effective IT professional with a proven record of consistent

accomplishments in technical team leadership and client relationship

management.

> Skilled in recruiting and building productive technical teams.

> Extremely sensitive and responsive to client needs.

> Able to use broad based technical background to devise

innovative technical solutions.

> Committed to quality, productivity, and client satisfaction.

Certifications

Microsoft Certified Professional IBM PC Certified

Hewlett Packard Certified ITIL Foundation Level 3 for Kemtah

Group

A+ Certified 3 Com Technologies Certified

Technical Expertise

Windows 7 NT/XP/2000, Novell NetWare, Novel Console 1, Peregrine

Ticket Management Tracking System, HP Open-View Service Center Client,

MS Office 2003/2000, Lotus Notes, Exchange, SQL, TCP/IP and SPX

protocols.

EXPERIENCE

All County Realty Group, Inc/ White Plains NY

2010 to Present

Desktop Management

Manage a team of 7 technicians to Install PC, Printers within Windows

Network. Trouble shoot Desktop PC's, trouble shoot software

issues, Outlook, Microsoft Office, Some Apple Product

Schedule desktop visits. Maintained client satisfaction, from

a result of SLA oriented. Ability

To keep a team focused, while enjoying their work.

WYETH-AYERST LABORATORIES / Pfizer, Pearl River, NY

2000 to May 2012

Contracted through vendors:

CompuCom Systems Inc, Dallas, Tx (2008- )

Kemtah Group, Albuquerque, NM (2006 to2008)

Core Technologies, Exton, PA (2003 to 2006)

Micro-Age Corporation, Phoenix, AZ (2000 to 2003)

Helpdesk Technical Manager (2003

to 2010)

Lead a team of 25 technicians in providing level 2 support to 4600

users in a Windows XP, Novell Active Directory environment. Recruit,

develop, and evaluate the performance of staff in supporting MS

Office, various proprietary applications, and remote connectivity

issues. Managed tickets via Peregrine Service Center. Prepare project

budgets and allocate human and financial resources. Coordinate with

internal teams to plan and execute weekly moves, additions, and

changes. Serve as HP Jet Administrator, and oversee desktop, laptop,

and printer support services.

Dramatically improved client satisfaction through increasing the

technical competence of team and instituting a new client-centric

culture. Designed and implemented a staff development program that

enhanced team's client relationship management and technical skills.

Turned around an underperforming team and led technicians to

consistently achieve service level agreement goals. Spearheaded the

development of a database library of technology fixes, which resulted

in significantly improved response time to client calls.

Screen and evaluate 50 to 60 client calls daily and act as a liaison

to senior managers on the resolution of high-profile user requests.

Delegate calls and follow up with technicians to ensure timely

resolution and accurate documentation of calls.

Drive continual improvements in productivity, quality, and service through

hands-on leadership style that emphasizes open communications with team,

weekly meetings, and formal recognition of staff accomplishments.

Hire and train new staff members. Approve department budget

Completed FDA Good Manufacturing Practices (GMP) training and attend

periodic updates.

Network Systems Engineer

(2000 to 2003)

Performed technical upgrade, maintenance, and support projects.

Provide troubleshooting and training to over 3000 Novel network users.

Responded to requests for new installations, hardware, and software

upgrades. Configured and installed new desktops, laptops, palm

pilots, and peripherals. Maintained database of technology inventory.

Administered system security and initiated user access.

INACOM CORP., (formerly Computerland and Vanstar), Iselin, NJ

1992 to 2000

Systems Engineer (1994 to 2000)

Hardware Technician (1992 to 1994)

Instrumental in numerous and diverse projects for a contract provider

of IT services to clients including Sony, BMW, American Home Products,

Hoffman LaRoche Laboratories, and Quest Diagnostics, among many

others. Led Y2K conversion, installation, and support projects for

Novell and NT client server networks, mainframe systems, and various

applications.

Lead engineer for the Marsh McLellan rollout of Windows NT to 1200

users at two locations. Directed a team of six engineers in migrating

client from Windows 95 to NT environment and converting all Lotus 1-2-

3 files to Lotus Notes. Achieved totally transparent conversion with

no downtime and an extremely high level of client satisfaction.

Directed the Y2K conversion project for Sony Electronics. Managed

eight engineers in updating all applications to Y2K format and testing

desktops and laptops for compliance. Supervised project at four sites

working closely with client's network administrator. Personally

handled the technical needs for the top executives and received a

commendation from the company's president for quality and timeliness

of project.

Other projects included the conversion of A&P's computer register

system at all stores throughout New York and New Jersey, installation

of UNIX with satellite communications for CVS drugstores, as well as

projects for high profile individuals, celebrities, and politicians.

EDUCATION

DEVRY University, Bachelor of Science - 1990

Major: Telecommunications Management Voice/Data

References Available Upon Request

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