Neha Sakpal

Software QA Engineer

Ph: 804-***-****

Objective:

Progressively develop a career in QA field and implement testing

process & quality standards for manual and automation testing.

Summary:

As a QA Analyst / Test Engineer with more than 4 years of experience

in all phases of software lifecycle, developing Test Cases, Test Plan and

Automation test scripts using HP (Mercury) Quick Test Professional (QTP)

and performance testing in HP LoadRunner in Client/Server, Windows,

UNIX/Linux, Web Services and Web based applications. Good experience in

Banking, Financial, Supply Chain Management, Insurance and Telecom Billing

sectors with strong Business and Functional knowledge.

Specific Expertise:

. Excellent understanding of Software Development life Cycle (SDLC) and

importance of QA in Development/ Enhancement and Maintenance of

software applications.

. Expertise in Manual and Automated Testing in different testing

methodologies like Agile, Scrum, Waterfall etc.

. Extensively worked on ETL testing using Informatica and generated

reports using Oracle Business Intelligence and Enterprise Edition

(OBIEE) - Reporting tool.

. Hands-on experience in web services testing using standards like XML,

WSDL, SOAP and Java Message Service.

. Experience using SoapUI tool for Web Services for validating request

and response XML.

. Good scripting experience in VB for HP/Mercury Quick Test

Professional.

. Involved in developing and executing Test plan and Test Cases for

Functional and Regression testing.

. Proficient with automation testing, Quick Test Professional and

developing function libraries in VB script for QTP.

. Good working experience using Test Director / Quality Center, Rally,

Clear Quest, Jira, Bugzilla bug tracking tools.

. Developed test cases for Regression, and Data Driven tests using

automated test tools. Working experience with on site and off shore

team based on the schedules.

. Experience using different Frameworks like Hybrid, Keyword and Data

Driven frame works in QTP, Shared Object repository, descriptive

programming etc.

. Good experience in QTP - VB Script programming standards, developed

reusable functional libraries which are used in different scripts.

. Good experience in handling custom objects, exception

handling/Recovery Scenarios in QTP and also familiar with String

functions, Date functions, Math functions and other related QTP

functions.

. Utilizing Dictionary object in QTP, Maintaining Test data in Excel

files and Importing Excel files from Resources module in Quality

center to QTP data table and read the values based on the functional

requirement.

. Expertise in executing VUGen scripts in Load Runner for Performance,

Load and Stress Testing using Controller in Load Runner and generated

reports using the Analysis tool in Load Runner.

. Knowledge of performance bottlenecks, end-to-end performance, and web

performance measures like server response time, throughput and network

latency.

. Hands-on experience in Black box Testing, White box testing, Unit

Testing, User acceptance testing, Functional, Integration, GUI,

System, Usability, Regression, Performance, Security, Stress Testing

and backout testing.

. Participated in requirement review meetings, analyzing requirements,

developing test plan and test cases, Requirement Traceability Matrix,

Defect management, Reporting and tracking.

. Good knowledge in VB, C, C++, HTML and Java scripting languages.

. Proficiency in Structured Query Language (SQL), Joins, PL/SQL stored

procedures & Triggers.

. Experience in preparing Test data by retrieving data from Relational

Databases Oracle, MS-SQL.

. Have good working Experience in UNIX.

. Good Analytical, Interpersonal and communication skills. Result

oriented, committed and hard working with a quest to learn new

technologies and undertake challenging tasks.

. Highly motivated, self-starter able to work independently and

collaboratively within a diverse technical team.

Technical Skills:

Operating Systems Windows 95/98/00/NT/XP, MS-DOS and UNIX (HP-UX, Sun

Solaris).

Testing Tools Quick Test Professional ( QTP ), LoadRunner, Test

Director, WinRunner Quality Center, IBM (Rational) Test

Manager, Clear Quest, Bugzilla.

Languages Visual Basic (VB), TSL, SQL, HTML, XML,VB Script, Visual

source safe

Databases Oracle 9, 10, 11, MS SQL Server, Sybase, and MS Access

Tools SQL * Plus, Toad, Microsoft Office Suite, WS_FTP Pro,

WinSCP

App/Web servers HTML, XML, WebLogic Server, WebSphere, SoapUI, WebServices,

and other tools SAP

Adobe Flex and Adobe AIR, Informatica, Teradata, (ETL,

Data warehouse)

Education: Bachelor of Science.

PROFESSIONAL EXPERIENCE

Project#7

Supply Chain Management

Organization : Intelizign Engineering Services Pvt Ltd

Project title: E- Commerce / POS - Point of Sale - Billing

Duration : Jul2012-Jun2013

Summary:

The leading brands of America selling consumer electronics including

accessories. It has Internet based e-commerce web application. System is

designed and developed such that the transactions are secure, calculate

rates and billing based on the options, able to handle heavy user traffic

periods and allowed users to browse through the products. Features include

saving shopping cart, multiple shipping addresses, gift registry etc. Also

I worked on another project that is used in stores for Point of Sale (POS).

Role: QA Test Engineer(Manual/Automation)

Responsibilities:

. Developed test cases and performed manual testing for each system

build for POS, e-commerce apps.

. Performed Backend Testing and ensured the authentic retrieval of the

data from the database.

. Parameterized key elements to verify the Database Integrity.

. Conducted Regression Testing on various builds of the application and

reported the defects to the developers using Quality Center for the

bug fixing and tracking.

. Performed GUI Testing by creating GUI checkpoints to verify the

functionality of the GUI objects using QuickTestProfessional.

. Tested SAP SD - Sales and Distribution module to validate the data

and reports.

. Used Actions and Re-usable Actions in QuickTestProfessional, for

designing the Automation test scripts.

. Extensively worked with VB scripting and Descriptive programming by

using QuickTestProfessional.

. QualityCenter was used to track defects and reported to development

team.

. Developed base line scripts for testing the future release of the

application using QuickTestProfessional.

. Script enhancements and Data Driven Testing were implemented with

QuickTestProfessional.

. Enhanced Test Scripts using user defined functions (Function

libraries) in VB script.

. Involved in entire QA Life Cycle, which includes Test Designing and

Execution of the entire QA process and documentation of Test Plans,

Test Cases, Test Procedures and Test Scripts.

. Analyzed the specifications in the User Requirements Document,

Functional Specifications and Technical Requirement Documents to

prepare Test plans.

Environment: C# .net, VB Script, Oracle, SQLPlus, SAP SD module (Sales and

Distribution), XML, Quick Test Professional (QTP), Quality Center, MS

Office, Adobe Flex.

Project#6

Telecom

Organization : Intelizign Engineering Services Pvt Ltd

Project Title: Call Rating / Billing / PDF E-Bills

Duration : Jun2011-May2012

Summary:

One of the leading wireless service providers in the US market. Offers

various services through web based application for customers to view their

bills, pay bills, check their payments, e-bill enrollment, sort their bills

and print the bills in PDF format. Testing included new features, upgrades,

enhancements, production fixes and validating .csv and .pdf files which

contains customers monthly bill statements.

Role: QA Test Engineer(Manual & Automation Testing)

Responsibilities:

. Developed Test Plan and Test Cases for e-bill, call rating based on

the user stories (functional and technical requirements), based on

the solution requirement specification (SRS) documents from

Business analyst and technical design documents from Developers.

. Attended sprint plan meetings to review the requirements.

. Maintained issue trackers to track requirement and business

clarifications.

. Involved in manual testing of the application and tested the

billing functionality and call rating.

. Tested bill rating based on the universal service order codes

(USOCs), feature codes and plans.

. Tested billing calculations based on multiple plans / features like

text messages, downloading files etc.

. Involved in webservices testing using SOAPUI.

. Worked on Enterprise data Integration tool (Informatica) testing

the data migration from IBM DB2 to Oracle Database and reviewed the

mapping document and developed test cases for ETL testing.

. Experience in testing the process of extracting Meta data from

sources and targets, transform and load the data into Target

systems.

. Worked on generating reports using the Business Intelligence (BI)

Tools and knowledge of BI Architecture.

. Developed automation test scripts for Quick test professional.

. Data Driven Testing using parameterization in Quick Test

Professional (QTP) to test the application with different sets of

data. Executed SQL queries, joins and stored procedures.

. Conducted Unit Testing (Module Testing), Integration Testing,

Regression and Smoke Testing.

. Interacted with performance testing team to provide the

functionality of application to help them build performance test

plan. Prepared test data for performance testing.

. Executed VUGen scripts in Load Runner for Performance, Load and

Stress Testing using Controller in Load Runner and generated

reports using Analysis tool in Load Runner.

. Performed Smoke Testing, Security Testing, GUI Testing and User

Acceptance Testing.

. Member of the User acceptance Testing Team, wrote Enhancement

Requests and worked with the perspective of the user.

. Coordinated with developers to fix the bugs and conducted

Functional (Positive and Negative), and Integration Testing.

. Participated in weekly meeting with the management team and

walkthroughs.

Environment: C#, .net, QuickTestProfessional (QTP), Quality Center,

LoadRunner, MS Office, Unix, IBM DB2, OracleOLAP.

Project#5

Organization : Intelizign Engineering Services Pvt Ltd

Project : Life Insurance Claims management application

Duration : Jun2010-May2011

Summary :

This project was about Life Insurance claims management application of one

of the leading USA insurance provider. This insurer has its in house

Client/Server claims management system in microsoft technologies with SQL

2008 as database. This application was regarding handling all life claims

related activities from initiation of claim till claim closure with or

without payment dispatch. Position in this project was responsible for

testing application with ongoing enhancement in the application.

Role: QA Analyst (Manual/Automation)

Responsibilities:

. Developed Test Plan and Test cases based on the user stories

(Functional requirements) using the Mercury Quality Center.

. Involved in Database testing with writing SQL queries to validate

the data in target database

. Actively involved in functional, unit and integration testing in

the application.

. Attending scrum meetings to validate defect o review the user

stories.

. Detected defects, communicated to the developers using bug

reporting tool and tracking the defects using Quality Center.

. Extensively used Quality Center for test planning, bug tracking

and reporting.

. Uploaded Business requirements, test scenarios, test cases and

defects to Quality Center.

. Involved in VB scripting programming using Quick Test

Professional.

. Tested WebServices using testing standards like validating XML,

WSDL and SoapUI.

. Prepared Test Cases for GUI application. Developed test scripts

for Data driven testing using parameterization in QTP by using Excel

sheet for test data and Database Queries based on the functionality.

. Converted manual test scripts to automated test scripts in Quick

Test Professional, enhanced the scripts by adding user-defined

functions. Automated test scenarios for GUI, Functionality,

Integration, Database, Boundary, Security and Regression Testing

using Quick Test Professional

. Prepared test scripts using Quick Test Professional with

checkpoints using regular expressions for handling windows with

different names.

. Identified bottlenecks/critical issues by executing performance

test scripts using HP Load Runner, attended meetings with business

analysis team, developers and technical architects to discuss about

the bottlenecks.

. Involved in complete QA Life Cycle.

. Participated in RTM/TC's Walkthroughs and defect report meetings

periodically.

. Involved in ETL testing, executed SQL queries to validate the

data in target database and familiarity with fact tables, dimension

tables, star schema and snow flake schema.

. Tested webservices, XML, WSDL using SOAPUI tool. Modified end

points when we worked on different servers and different versions of

Web Services.

. Tested WebServices, providing required input data to request XML

and validated response XML

. Validated WebServcies request and response xml using SOAPUI tool.

. Converted manual test scripts to automated test scripts in Quick

Test Professional, enhanced the scripts by adding user-defined

functions. Automated test scenarios for GUI, Functionality,

Integration, Database, Boundary, Security and Regression Testing

using Quick Test Professional.

. Involved in Data warehouse (DWH) testing while migrating data

from existing legacy system to Siebel and reviewed mapping

documents.

Environment: Microsoft .NET, MS SQL 2008, Quick Test Professional (QTP),

Quality Center, LoadRunner, MS Office, Web Services, SoapUI, XML.

Project#4

Admin

Organization: Intelizign Engineering Services Pvt Ltd

Project: Employee onboarding system

Duration : Aug2009-May2010

Summary:

This project was regarding automation of employee onboarding process for

leading telecom company. This application was aimed towards automating

existing manual process so as to improve efficiency of data gathering,

reduce manual intervention, reduce paperwork and speed up employee joining

process. Responsibility in this project was testing individual modules of

this project and also integration of the modules and end state application.

Role: QA Analyst (Manual Testing)

Responsibilities:

. Developed Test plan & Test cases based on the Functional

specification document using the Mercury Quality Center.

. Actively involved in functional, unit and integration testing.

. Detected Defects, Communicated to the developers using Bug

Reporting Tool and Tracking the Defects using Quality Center.

. Extensively used Quality Center for test planning, bug tracking

and reporting.

. Uploaded Business requirements, test scenarios, test cases and

defects to Quality Center .

. Expertise in QA Testing in distributed Windows Environment.

. Involved in entire QA Life Cycle, which includes Test Designing

and Execution of the entire QA process and documentation of Test

Plans, Test Cases, Test Procedures and Test Scripts.

. Analyzed the specifications in the User Requirements Document,

Functional Specifications and Technical Requirement Documents to

prepare Test plans.

ENVIRONMENT: UNIX, MS Office, TOAD, Windows.

Project#3

Banking

Organization : Intelizign Engineering Services Pvt Ltd

Project Name : Online Banking.

Duration : Jan 2009 to July2009.

Summary :

This project designed for all day to day banking operations of SunTrust

Bank, USA. This project contains various modules like Admin, Banker and

Customer module etc. The retail user can check his account balance, request

for cheque book, demand drafts, banker's cheque, stop cheque payment, issue

standing instructions, request for bank statement etc. The user can also

transfer fund to other accounts at the same branch, transfer fund to any of

the accounts of the specified bank, card to card fund transfer. The user

can request for a particular service, track it and he can customize the

appearance, preferred date format, preferred amount format. The user can

pay bills through his internet banking account etc.

Role : Tester.(Manual Testing)

Responsibilities:

. Generated test cases as per Use cases defined in product requirement

document.

. Actively involved in reviewing test cases.

. Involved in Functional Testing, Re-Testing, Regression Testing and

End-to-End testing.

. Generating Test Log documents and analyzing obtained Test Results.

. Reporting the bugs.

. Executed test cases from QC and logged defects.

. Interacting with development team for bugs closure.

. Verification of fixed bugs and subsequently closing them if they

passed the test case.

. Reporting status of testing progress, issues to team lead on a

weekly basis.

. Periodically obtaining feedback from Team lead and consciously

working for Improvement.

Environment : Toad, SQL server 2005, IE 6.0, IIS 5.0.

Project#2

Logistics

Organization : Intelizign Engineering Services Pvt Ltd

Project Title : Sales Tracker.

Duration : July 2008 to Dec 2008.

Summary :

Sales Tracker is a complete business solution to manage the entire Sales

activities and Inventory of finished goods. Administrator defines and

manages the Master entities. Sales people perform transactions required for

the business. Customer logs in and track his sales order details such as

Confirmed orders, Out of Stock, Shipment pending and Delivered etc, and

also Invoice details such as billed and to be paid etc. Warehouse people

logs in and tracks the Goods to be shipped, Shipping slip generation,

Generate dispatch order and Update inventory etc. Supplier logs in track

the pending inventory orders Confirmed inventory orders and goods to be

shipped etc.

Role : Tester.(Manual Testing)

Responsibilities:

. Generated test cases as per Use cases defined in product requirement

document

. Actively involved in reviewing Test cases.

. Generating Test procedure documents for various tests that are to be

performed.

. Executing Test cases as per the requirement.

. Performed Functional and Regression testing.

. Reporting the bugs.

. Verification of the fixed bugs and subsequently closing them if they

passed the test case,

. Involved in weekly status reporting and official meetings.

. Reporting status of testing progress, issues to team lead on a weekly

basis.

. Periodically obtaining feedback from Team lead and consciously working

for Improvement.

Environment : ASP. Net, Toad, SQL Server 2003, Win2000.

Project #1

Web Services

Organization : Intelizign Engineering Services Pvt Ltd

Project Name : BetRepublic

Duration : Jan 2008 to Jun 2008.

Summary :

Bet Republic is a Social Networking site where users can focuses on

building online communities of people who share interests and/or

activities, or who are interested in exploring the interests and activities

about Online Betting and Games. Here Users can share their views by posting

their scraps in Stadiums, Chalkboard postings, PUB's, Upload Images/ Videos

to his and Teammates accounts.

Role : Tester.(Manual Testing)

Responsibilities:

. Actively involved in reviewing test cases.

. Generated Test procedure document for various tests that are to be

performed.

. Performed Functional and regression testing.

. Generating Test Log documents and analyzing obtained Test Results.

. Reporting bugs.

. Verification of fixed bugs and subsequently closing them if they

passed the test case.

. Reporting status of testing progress, issues to Team Lead on a weekly

basis.

. Periodically obtaining feedback from Team lead and consciously working

for Improvement.

Environment : PHP, My SQL, Windows XP.

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