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Customer Service Sales

Location:
Greendale, WI, 53129
Posted:
August 23, 2013

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Resume:

Thomas Kenneth Jones, III Email:

ab5ib5@r.postjobfree.com

**** ******* ***** ****: (414)

***-****

Greendale, Wisconsin 53129 Cell: (414)

***-****

Profile

Results driven hands-on IT Leader with over 30 years experience in various

industries with increasing responsibilities; have held accountability for

large multi-location IT operations including international sites; expertise

in new IT site creation, telecommunications setup, budgeting, IT security

and database management and reporting.

Work Experience

Huf North America, Milwaukee, Wisconsin

IT Director: November 2006 - Present

Directed the IT Operations for the North American headquarters of

H lsbeck & F rst GmbH & Co. KG, a world-wide manufacturer of

automotive locking mechanisms.

Accomplishments

. Managed IT operations for four locations in the US and Mexico with

a staff of 8+ and a budget of over $1.5 million. Performed all

personnel management, approved all IT acquisitions, coordinated all

service provider contracts and led the technical strategic planning

for the Company.

. Coordinated the expansion of the Company's ISDN WAN with a 10 MB

fiber connection in Milwaukee and Michigan, 4.5 MB copper

connection in Tennessee and 4 MB copper in Puebla, Mexico.

. Coordinated the IT office moves of the Mexico plant twice and

Michigan Sales office twice within a 5 year time span including all

telecommunications setups, IT room construction and employee

hiring.

. Oversaw the consolidation of twenty plus individual servers into a

virtual 3 device Data Center (VMWare) with 15 TB Equallogic SAN

disk array.

. Upgraded the Company's telephone system to Avaya VoIP to utilize

internal network communications and save in foreign long distance

charges.

. Prepared the Company for an ISO 27001 IT Security audit to be

compliant with customer requirements.

. Primary Report writer using Clickbase data mining software linked

to Baan ERP (Oracle database) system.

. Using Microsoft Access/VBA/SQL/Oracle, designed a number of

business applications for various departments, including:

. Supplier Database (CRM) system which monitored supplier

performance, environmental and quality certificate effectiveness

and acted as a mass communication tool.

. Quality Audit Open Issues system that monitored open audit

issues and automatically generated reminder notices.

. Executive Daily Sales Report that was linked to the Company's

ERP system and provided daily progress of sales against budget

and forecast.

Visa Lighting, Glendale, Wisconsin

IT Manager: November 2002 - November 2006

Systems Administrator / Applications Specialist: November 2000 -

November 2002

Managed the IT Department of a leading commercial decorative lighting

manufacturer and developed and maintained a number of business systems

using Access 2003, Progress, and Cyberquery.

Accomplishments

. Managed a 4 member IT department. Performed all acquisition,

corporate communications, personnel evaluation, hardware/software

planning functions. Also, supported almost all network

administration functions on Novell, Win Server and UNIX/Linux

network operating systems.

. Using Progress software customized various reports and screen

modules associated with the Company's MFG/Pro QAD ERP system,

including the following major projects:

. Customized the Order Entry module for Return Goods Authorization

(RGA).

. Programmed a "Wrap-Around" routine to issue routable parts

automatically when entering the Receipt Transaction.

. Designed a number of Marketing Reports for the Companies LTMS

(Long Term Marketing Strategy).

. Created a "Where Used" report which, when a component type was

entered, would cycle through the manufacturing BOM levels and

identify the associated components and their final product

output.

. Using Microsoft Access /VBA/PostgreSQL, designed a number of stand-

alone application tools for various departments, including:

. Return Goods Authorization system, which was used by the

Customer Service Department, the Receiving Department, and the

Accounting Department.

. Routing System, which calculated setup and run times in

manufacturing fixtures during each step of the process. These

timings could be "Hot Sync'd" into the companies ERP system.

. Engineering Change Notice (ECN) system.

. Marketing Department Agency / Rep Database.

. Using data mining software called Cyberquery, designed a number of

audits and departmental reports using data from MFG Pro/QAD.

. Performed most network administration functions on the company's

Novell, Win Server, and UNIX/Linux networks.

Arrow Products, Inc., Elkhorn, Wisconsin

EC Operations Manager: October 1999 - November 2002

Programmer/Analyst: October 1998- October 1999

Responsible for the technical operations of the EDI Service Bureau

Division, including EDI transmission (200 active retail Hubs/ 2,000

supplier Spokes), application programming (FoxPro, SQL), network

operating system. Managed 4 data entry staff and one programming

intern. Successfully transitioned from Supply Tech EDI Translator to

Gentran/NT.

Pretrial Services, Wisconsin Correctional Service, Milwaukee, Wisconsin

Information & Support Services Director: April 1995 - October 1998

Responsible for network administration, system development and

information reporting for a social service agency contracted by the

Milwaukee County Criminal Justice System. Designed and implemented

OWI Fee Collection system, Revolving Bail Fund System and Random Urine

Analysis Scheduling system, and Kenosha County Pretrial System using

Microsoft Access

Blue Cross & Blue Shield United of Wisconsin, Milwaukee, WI

PC Systems & Reporting Supervisor: Compcare - April 1993 - March

1995.

Senior Marketing Analyst: Compcare - May 1988 - March 1993.

Administrative Analyst: BCBS Operations - October 1987 - April 1988.

Project Analyst: BCBS Corporate Audit - March 1984 - September 1987.

Various positions were held over an eleven-year period with increasing

technical, database, project management, personnel responsibilities.

Notable projects included Sales Bonus system, Insurance mobile quote

system, and management performance reports using dBase IV and other

database systems.

City of Milwaukee Comptroller's Office, Milwaukee, Wisconsin

Fiscal Research Analyst: Policy Management Information System. June

1981 - April 1984.

Performed various analytical and audit functions as well as assisted

in the development of a Fiscal Impact Modeling System using SAS

software in a mainframe environment.

Education and Related Achievements

University of Wisconsin. Milwaukee, Wisconsin.

Masters in Urban Planning awarded in 1982.

St. Olaf College. Northfield, Minnesota.

Majors in Economics and Urban Studies. Bachelor of Arts

awarded in 1980.

Marquette University. Milwaukee, Wisconsin.

Certificate in Management Program awarded in 1992

Micro Assist

Established own consulting business in 1993. Currently offering

services in database programming, PC trouble-shooting and

network administration.

MATC

Taught Advanced Lotus at the Mequon Campus during 1991 Spring

Semester.



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