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Customer Service Manager

Location:
Jacksonville, NC
Posted:
August 22, 2013

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Resume:

Objective: To obtain a career in the accounting field where I can

utilize my experience and passion for the industry to benefit

my employer and grow professionally.

Education: Bachelor Degree in Accounting, Devry

University

Current Experience: Pivot Phone Auditor

Sanford NC, January-Present

Overland Solutions

. Schedule and perform telephone audits to adjust

workers compensation and general liability

insurance premiums.

Office Manager Sanford NC,

July 2011-July 2012

Building & Earth Sciences

. Type and distribute reports. Answer phones, assist with

technician scheduling. Correct invoicing, process

timesheets, process payroll, process accounts payable,

maintain checkbook, customer service.

Past Experience: Senior Premium Auditor

Sanford NC, 2004-2009

Traveler's

. Perform audits on property/casualty commercial lines

adjustable policies by reviewing the insured's business

operations, including examining, verifying and recording

pertinent classification-related data from financial/business

records. Determining and/or developing premium basis and

classification.

. Conduct physical audits to optimize timeliness and

productivity. Travel to insured's place of business. Discuss

issues and problems with the insured to ensure understanding

of the change in premium and to maintain good customer

relations.

. Ensure quality of the audit through proper risk

classification and exposure basis identification. Utilize

laptop computer to record audit information and transmit

completed audits in a timely manner.

. Provide external customers and internal customers with

information to assist in their understanding of audit-related

matters, including audit vouchers, procedures and worksheets.

Accounting Contractor, 2003-2004

Various Temp Agencies

. Performed contract work primarily engaged in International

Payroll.

. Worked for companies locally (such as RTI International)

completing payroll for multi-states inside the U.S. and also

International payroll.

. Also worked for local companies (such as Pentair) handling

accounts payable.

Lead Payroll Associate, Sanford NC, 2002-2003

The Pantry Inc.

. Processed payroll for over 10,000 employees in 10 different states.

Assisted payroll manager in filing of quarterly tax returns and payments.

. Prepared and distributed W2's, wage verifications, etc.

. Supervised 5 members of the payroll staff.

. Processed payroll for district managers, handled employee write-ups,

maintained human resource records, etc.

Accounting Manager, Sanford NC, 2001-2002

First Choice Home Care Inc.

. Managed all accounting functions for private duty nursing facility

including medical billing, customer service, payroll, accounts

receivable, financial statements preparation, and scheduling.

Payroll Associate, Sanford NC, 1999-2001

The Pantry Inc.

. Processed payroll for over 10,000 employees in 10 states. Assisted

payroll manager in filing of quarterly tax returns and payments.

. Prepared and distributed W2's, wage verifications, etc.

Maintained employee personnel records

Software Experience:

. AS400 Ceridian Microsoft

Word

. Excel PeopleSoft Lotus Notes

. Access QuickBooks Peachtree

. Kronos SAM Great Plains

. ERP ADP SAP

. Sage Timberline Oracle

References:

. Dreama Pilson (supervisor from The Pantry and Conveyor

Technologies) - 919-***-****

. Lloyd McConnell, CPA, Sanford, NC 919-***-****

. Wanda Borge, Lee County DSS, ab5gva@r.postjobfree.com

Additional Education: Completing Master of Business with a concentration

in Accounting.

Have 3 classes remaining.

**Have met all education and work requirements to sit for the

CPA exam.

All paperwork submitted and approved by the NC CPA Board.



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