Yvette Flores

**** ***** ***** **. ***-

***-****

Annapolis, Maryland 21403

ab5edf@r.postjobfree.com

Education

Annapolis Senior High School H.S. Diploma,

May 2012

Professional Experience

The Westin Annapolis Hotel Annapolis, Maryland

Front Desk Receptionist Jan 2013 - Current

• Highly skilled in greeting, registering, and assigning rooms to guests

• Proven ability to assist guests with room booking, changing and canceling reservations

• In-depth knowledge of computing bills, collecting payments, and making change for

guests

• Hands-on experience in keep records of room availability and guests’ accounts,

manually and by means of computers

• Proven record of performing simple bookkeeping activities including balance of cash

accounts

• Able to confirm customers’ credit, and establish how the customer will pay

• Demonstrated ability to review accounts and charges with guests for the period of the

check out procedure

• Thorough understanding to answer inquiries related to hotel services, registration of

guests, and shopping, dining, leisure, and travel directions

• Comprehensive knowledge of posting charges for rooms, food, liquor, or telephone

calls, to ledgers by hand and by means of computers

• Computer: MS Word, Excel, Outlook and PowerPoint

Pusser's Caribbean Grille Company Store Annapolis,

Maryland

Customer Service Representative--Retail Sales Aug 2012 –

Jan 2013

• Maintain thorough understanding of Pusser’s history and communicate

that knowledge

• Responsible for opening and closing cash register

• Perform financial transactions including cash and credit payment

• Assist customers with clothing recommendations, and locating

merchandise

• Maintain orderly environment by cleaning shelves, counters, tables and

folding clothing

Annapolis Marriott Waterfront Hotel Annapolis,

Maryland

Guest Service Representative April 2012–

December 2012

• Welcome all guests with a smile and readily knowledgeable assistance

• Maintain the ability to effectively utilize and navigate Marriott computer

systems such as MARSHA and PMS

• Communicate effectively using clear and professional language while

answering telephone calls and relaying information

• Anticipate and resolve unexpected problems with guest service needs

• Respond to guest service needs such as room reservations, changes,

cancellations, problems, room service Follow up to ensure problems

have been addressed effectively and efficiently

• Provide guests with information regarding area amenities frequently

arranging reservations

• Organize, confirm, process, and conduct all guest account charges during

check-ins/ check-outs

• Responsible for training new employees to complete Customer Service

Representative duties

Paul's Homewood Cafe Annapolis, Maryland

Hostess Aug 2009 –

Jan 2011

• Remain organized with the ability to multitask in a chaotic environment

• Always have a team player attitude to maintain positive working

relationships with others

Additional Skills

• Bilingual, speak both Spanish and English languages fluently

• Efficient with Microsoft Office Word, Excel, and PowerPoint

References - Nichola Harrilal 443-***-****

Chelsey Hyers 443-***-****

Contact this candidate