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Customer Service Assistant

Location:
Cleveland, OH
Posted:
August 21, 2013

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Resume:

Lametria A. Davis

**** ******** ******

Mayfield Heights, Ohio 44124

440-***-**** (h)

216-***-**** (c)

ab5as6@r.postjobfree.com

QUALIFICATIONS SUMMARY

Legal Secretary/Assistant with more than ten (10) years of diversified progressive legal experience. I am highly organized with strict attention to detail. Excellent writing and interpersonal communication skills; adapts quickly and easily to new career demands. I am seeking a new and challenging position that will make best use of my existing skills and experience and to also further my personal and professional development.

EXPERIENCE

Cavitch, Familo & Durkin Co., L.P.A., Cleveland, Ohio March 2013 - Present

Legal Assistant

Prepare, review, and edit legal documents, agreements and general correspondence in an accurate and timely manner. Proofread and format documents; organize and maintain client and general file; maintain and coordinate calendar and travel schedules; schedule meetings; utilize firm docket system; accurate and efficient time entry for client services; prepare client bills, process invoices, check requests and expense reports; process incoming mail. Receive and screen telephone calls and visitors. Areas of expertise: capital and finance; commercial; real estate. business law; and litigation.

U.S. Bankruptcy Court, Northern District of Ohio October 2011 – March 2013

Judicial Assistant

Assistant to Honorable Jessica Price Smith. Primary responsibilities: Receive, screen, and refer telephone calls and in person visitors to chambers. Answer routine inquiries and provide assistance to the public as authorized, maintaining the confidentiality of sensitive matters, critical contact with chambers. Photocopying and maintaining stationery stock. Maintain the judges’ calendar. Arrange for the most economical travel and lodging for the judge and prepare travel payment vouchers in accordance with existing policies and regulations. Prepare executive correspondence, legal documents, and other materials for the judge’s review and signature. Receive, screen, and route mail to appropriate persons or offices. Receive, prioritize, and route all incoming administrative and case-related materials from within the court to appropriate individuals in the office. Prepare statistical and other required reports.

Brouse McDowell, LPA, Cleveland, Ohio June 2001 – September 2011

Legal Secretary

Provided high level secretarial and administrative support to Cleveland Office Administrator, and three partners. Responsible for all aspect of clerical support, transcribing and proofread documents, prepare pleadings, draft correspondence and simple motions for court filing, docket work, research, receive and route telephone calls and greet clients with a high level of customer service, enter time for timekeepers, prepare expense reports and review billing statements, maintain attorneys’ calendar, arrange travel, organize and maintain files, close and archive files. Also held title of Cleveland Office Mentor, the liaison between the attorneys and secretaries in the Cleveland office; provided support, team leadership, and held monthly mentor meetings. Train and evaluate new hires. Areas of expertise: business, corporate and securities; commercial and bankruptcy; environmental; insurance recovery; labor and employment; litigation, and real estate.

KEY SKILLS

Legal Terminology Time Entry Data Entry

Typing – 70+wpm Electronic Filing Calendaring/Scheduling

Dictaphone Transcription MS Word Windows 7

PowerPoint Outlook Excel

Lotus Notes Westlaw

EDUCATION/CERTIFICATES

Chancellor University (formerly David N. Myers College): Bachelor of Science, Paralegal Studies (June 1998)

Cuyahoga Community College: Associate of Applied Business, Office Administration/Secretarial (June 1992)

Notary Public



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