Bianca Barcomb

**** ********* **

San Jose, CA **132

408-***-****

ab5aiq@r.postjobfree.com

Profile

BI-LINGUAL ACCOUNTS PAYABLE, ORDER MANAGEMENT REPRESENTATIVE WITH 13 YEARS'

EXPERIENCE IN THE COMMUNICATIONS AND TECHNOLOGY FIELD. PROCESSING ORDERS

FOR BOTH B2B AND CONSUMER SERVICES; INCLUDING THE EMEA, APAC AND NA

REGIONS.

Self-starter with a proven history in Sales and Customer Service.

Maintains an excellent working relationship with co-workers and supervisors

Provides swift resolution to customer complaints winning trust and loyalty

Excellent working knowledge using both Windows and Mac sytems; Micorosoft

Excel, Microsoft Word, Outlook, Windows NT, NetSuite, IBM AS400 sytems,

Avaya Digital Voice Technology,

Synopsis of Achievements

Managing any aspect of Accounts Payable, including weekly check run's, and

wires. Managing accounts within the EMEA, APAC and NA, in both B2B and

Consumer Services, as well as managing any aspect of Accounts Payable,

including weekly check runs and reviewing and approving expense reports.

Maintained sales position within the top 50 salespeople in the

Pennsylvania/Delaware/Potomac regions over the last 6 years through

exceeding and meeting monthly sales goals.

Proven ability to acquire new customers and retain existing customers

through pro-active resolution to existing customer billing/account issues

and defining benefits of products and services to new customers.

Employment

Total Defense, Inc., Redwood City CA June 2012- Present

Responsible and keeping good working relationship, with over 20

Distributors around the World, including EMEA, APAC and NA region in both

B2B and Consumer services. Processing orders, RMA's, and special license

request.

Assisting the EMEA and APAC Sales team with special request, as well as

staying in contact with the different Distributors, answering concerns,

billing issues, or special request in a timely manner.

Meeting and exceeding MBOs set in place. Successfully lead a team to

establish a Handbook within the Order Mangement/ Customer Service team.

Implemented several ways to better organize files and also ensure that

everyone on the team is following the guidelines set in place.

Working closely with the Accounting Team, including inputting of invoices,

weekly check runs, reviewing and approving expense reports, keeping Vendors

up-to-date on invoices and payments, inputting Purchase Orders, getting

approvals from the appropriate Managers, maintaining and setting up Vendors

in NetSuite.

Verizon Communications, Lancaster PA 2006-2012

Responsible for direct Sale of Verizon products to include FIOS TV, FIOS

Internet, FIOS digital Voice, Direct TV, DsL and standard landlines.

Exceeding monthly Sales goals and maintaining a position within the top 50

Salespeople in the Pennslvania/Delaware and Potomac regions.

Quickly and efficiently solved customer challenges to include investigation

of disputed charges, product inquiries, rates, regulation and policies.

Maintain quality control/satisfaction records, constantly seeking new ways

to improve Customer Service.

Customer Service Representative, Susquehanna Communications 2004-2006

Routinely assited Customers with common connectivity and hardware/software

troubleshooting

Assisted Customers with billing issues and resolve them efficently and

effectively

Assited Customers with setting up new accounts, transfer, upgrades or

downgrades as well as retain services for TV, Internet

Telephone Operator, U.S Army Europe 2000-2002

Routed incoming and outgoing local and long distance calls

Provided local area information, established conference calls, assisted

with emergency calls, translated from English to German and vice versa.

Customer Service Representitive, AT&T 1999-1999

Quick and efficent resolution for Customers that had billing issues, rate

questions

Researched billing history, available service plans and various long

distance toll charges

Education

ART INSTITUTE, PITTSBURG, PA - WEB DESIGN, JANUARY 2005 - 2007

Volksschule, Sennfeld, Germany - High school graduate, General Studies,

1990

Customer Service and technology course, Susquehanna Communications, 2004

Dialed Service Assistance Operator Course, Siemens, 2002

Microsoft Word Advanced Course, U.S. Army Europe Automation Training

Program, 2002

Office Automation course, U.S. Army Europe Automation Training Program,

2002

Customer Service Course, AT&T, 1999

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