|CLIFFORD R. KETTEMBOROUGH, PMP, CSM, IT/IL SM, CISM/A
**** *. ***** ******, *** Gabriel, CA 91775
(626) ***-**** (VM); firstname.lastname@example.org
S U M M A R Y / O B J E C T I V E
A comprehensive four-dimensional professional: Technical savvy, Managerial
expert, Leadership guru, Business acumen and awarded Educator:
Comprehensive Servant Leadership & Managerial, Superior Communications,
Teamwork/People Skills, Analytical and Critical, Out-of-Box Thinking,
Decisive and Ethical/Honest/Fair Judgment, Visionary, Entrepreneurial,
Multi-cultural/Global View, Corporate/Social Responsibility/Values, Voice
of the Customer, Drive for Results, Continuous Learning, Knowledge Sharing
and Organizational Excellence, Creativity, Innovation and Improvement
Champion, Highest Quality, Trust; Loyalty, Span Organizational Boundaries.
P R O F E S S I O N A L A C C O M P L I S H M E N T S / C A R E E R H I
S T O R Y
Los Angeles County - Public Health, Commerce, CA
11/2011 - 03/2013
Sr. Program Manager (acting Director) (contract), IT Dept.
Responsibilities: Budget management up to $3M.
. Managed the IT-PH Enterprise and Data/Information Architecture,
Application Development & QA Groups.
. Managed a portfolio of 10-12 major and several minor IT projects and a
team of 20+ staff members, contractor and employees (senior/principal)
architects, software engineers, DBAs, testers/QA. Spported
. Set up the SDLC process (based on ITIL Service Management (ITSM) and
COBIT-based Governance Framework) with documentation templates, the
Change Control and Management processes/templates.
. Initiated and managed the QA and Automated Testing environment, planning,
methodology (functional, regression, and performance testing), planning,
analysis (nCover), processes, templates, tools, scripting, and reporting.
. Initiated and ran the SDL (IS/IT Security) process and embedding the
Security Analysis tools (Static and Dynamic) within the SDLC, following
Microsoft SDL and OWASP models). Employed the SaaS model.
. Worked closely with the PMO and Compliance offices (HIPAA, COBIT, FISMA,
GLBA, PCI), and end-user community, in producing projects status report,
prioritization and initiation, employing RAID (Risks, Assumptions,
Issues, and Decisions).
. Managed the Infrastructure Services using ITSM lifecycle: Cloud,
Virtualization (server/desktop/telephony), System Storage/Management
(Remedy), Server Farm, Network (Router, VPN, Firewall), Telephony PBX and
Wireless communications including VoIP (Avaya), Active Directory
Management, Exchange & Mail Management.
. Scrum/Agile/XP, RUP/UML, S#arp/MVC Architecture, B2C, B2B, e-Commerce, MS
Dynamics. OSs/App.Dev.: MS Windows 7, SQL Server 2008, WindowsServer
2008, Office 2010/13, IE 9, Sharepoint, .NET/C#, SVN, TFS, VS 2010, MVC,
Systems Architect. Adobe (various products), Novell GroupWise, MS Project
2010, On-Time, HP's Fortify/Cenzic (app. security scanners). Web
The Walt Disney Company, Burbank, CA 11/2007
IT Director, the Studio.
Responsibilities: Budget management $5 - $20M.
. Functioned as an IT Director with responsibilities in the area of Systems
Architecture, PMO, Applications Portfolio Management (over 120 apps),
Compliance, Technology/Infrastructure R&D, and Training for the Studio
IT. Supported the SAP, Cognos and Clarity implementation and ITDM - a
Global Distribution Management System.
. Provided Systems/Applications/Information/Data Architecture directions
and guidelines for Studio Technology, in all aspects, including TOGAF,
Zachman, SOA, S#arp, SaaS. Worked on the integration of new technologies
and improvement of business processes/models. Served as SME (subject
maatter expert), facilitating Kaizen and Kanban techniques. Worked
closely with the Data Warehouse/BI group. Heavy involvement in QA and
. Managed/Evaluated/Recommended the Infrastructure Architecture following
ITSM principles: Cloud (apps, storage), Virtualization, Dynamic Hosting,
Mobile Computing, Security/Privacy, Business Continuity, Performance
Monitoring, Analytics. Cloud tools technology (HP, BMC, Microsoft,
VMware, CA) and Service Management tools technology (BMC Remedy, HP
Service Manager). Also strong proponent for IT Security: MS SDL, code
scanning tools and Certifications/Compliance (SOX 404, COBIT, COSO, PCI,
PII, Safe Harbour). Championed the Best Practices.
. Managed the all phases (scoping, planning, interfacing with
vendors/procurement, RFP/RFQ, labs set-up, implementation and reporting,
risk management) of the Technology Migration Project. Included the
management of Microsoft, HP, Xerox and IBM Premier Contracts and related
SLAs (with outside vendors - outsourcing, off-shore).
. Led the PMO (SRLs, metrics, scorecards, dashboards, MOS) and Studio
Application Portfolio Management effort (surveys, data collection,
systems architecture, integration, technology research, communication and
implementation, risk management, KPI) and its transformation into
Technology Portfolio - HP PPMC (Project and Portfolio Management Center).
Supported the Budgeting (5YP, AOP and Technology Landscape related
. Developed ITIL Service Management and COBIT-based IT Governance Framework
processes and procedures and adapted them to organization's environment.
Organized training for the Studio IT employees on latest technologies.
. Scrum/Agile/XP, UML. OSs/AppDev.: MS: Windows XP/Vista/7, SQL Server
2005/2008, WindowsServer 2003/2008, Office 2007./2010, IE 7-9,
Sharepoint, .NET, SVN, TFS, VS 2010. Adobe (various products), iOS,
Google (Chrome and apps), OpenOffice, Apple/Mac (various products),
Java/J2EE, Linux/RedHat, UNIX, Citrix, Oracle, MS Project, PPMC,
Planview, Clarity/NIKU, Cognos, SAP. Data Warehousing/BI (ETTL-
Informatica), EAI/CRM, ERP packages (SAP PI/XI/BW, PeopleSoft HRIS,
Oracle Financials). Web technologies: n-tier, Silverlight, ASP/JSP, PERL,
environment (Linux/Windows, Apache, MySql & PHP).
Ingram Micro, Santa Ana, CA 05/2006 -
Sr. IT Program Manager (contract), IT Dept.
Responsibilities; Budget management up to $2M.
. As part of the Enterprise Project Portfolio and Program Management Office
(PPMO)/IT Governance Structure:
. Managed or directed large, complex development projects, programs
(migration of a legacy centralized applications portfolio to SAP, Web-
based applications), or multiple smaller projects or business analysis
activities adhering to standardized Project Management Processes (PMBOK)
and within time, budget and staff constraints. Prepared presentations
and memos communicating projects progress (via dashboard), findings and
recommendations to senior management. Coordinated outsourcing
activities. Managed project's scope, schedule, cost, quality,
stakeholder's expectations, and risk mitigation.
. Effective delivery of large scale, high risk, projects and programs to
business units, including responsibility for budget, forecasting, cost
visibility, TCO/ROI calculation and financial analysis - worked with
. Participated and managed the entire PLC (Project Life Cycle) including
the transition of projects from Project Delivery to Production Support
after designated Post Implementation Review/Support period.
. Facilitated teams and business users in the process of identifying
requirements and defining scope for assigned development projects.
Facilitated team building, communication, and staff development within
resources assigned to project teams. Direct responsibility for P & L.
. Managed, developed and supported Data Warehousing and Web-based (portal
and collaborative) projects using database modeling, ERP, BI and Web
. RUP/UML, OOAD, SEI-CMMI (level 4/5), Agile/Scrum. OSs/AppDev: SOA/TIBCO,
Clarity/Niku, ProVision, MS Project Pro/Server, Planview, IT/Security
Audit; Networking (Infrastructure, Security, OSI, ITIL); .NET Framework
(VB, C#, ADO); Java/J2EE technologies, JBoss/Linux; SOAP, DCOM/CORBA.
Data Modeling/Database Development (CA's AllFusion, Oracle-PL/SQL,
Access, SQL2000-TransactSQL, MySQL), Data Warehousing/BI (ETTL-
Informatica), EAI/CRM, ERP packages (SAP PI/XI/BW, PeopleSoft HRIS,
Oracle Financials), Web Services Development/eCommerce (FrontPage,
The Boeing Corp., Huntington Beach, CA 01/2004
Sr. Project Engineer (Project Manager), FCS Program.
Responsibilities; Budget management $2-10M.
. Worked on a highly classified project FCS (Future Combat Systems) that
involved very large scale battle simulations and CAE. Heavily involved in
developing "Center of Excellence/Best Practices" - through AMA/BALC.
. Managed entire S/W development life-cycle (SDLC); responsible for
creating and maintaining project artifacts including RFP/RFQ, SOW,
Project Charter, Risk List, Business Requirements Specifications, System
Requirements Specifications, Design, Testing, Training, Documentation,
Communications Plan, Issues List, Project Plan, etc, using modern
methodologies such as RUP, Agile. Defined WBS. Managed the EVMS.
. Developed project plans specifying goals, strategy, staffing needs,
scheduling, and identification of risks, contingency plans, and
allocation of available resources. Conducted Risk Assessment, Cost
Benefit Analysis, Feasibility Study, Implementation Strategies of
technical, financial, and business factors facing the project.
. Coordinated all project matters, monitored activities, identified
internal and external factors jeopardizing the project, recommended
solutions, escalated issues, and provided status reports to involved
parties, as appropriate.
. Co-managed the IT infrastructure using ITIL/ITSM Standards and MS
SharePoint for the FCS project.
. Co-managed and performed the Testing, V&V and QA functions (heavy on
. RUP/UML, OOAD, SEI-CMMI (level 4/5), Agile/Scrum. OSs/App.Dev.
OSs/App/Dev.: Networking (Infrastructure, Security, OSI, ITIL); .NET
Framework (VB, C#, ADO); VBA, C++/GNU/Unix, Java/J2EE technologies. PM:
MS Project Pro/Server, Planview, IT/Security Audit. Web Services
ASP, JSP/JavaBeans, PERL, PHP, WebSphere/WebLogic).
AIU and PWU, Los Angeles, CA 02/2003 -
Dean and Professor of Computer Science ad Dept. Chair of Business
Administration and Management.
NASA-Jet Propulsion Laboratory, Pasadena, CA
07/1996 - 02/2002
Technology/Project Manager; Chief Software Systems Architect, Navigation &
Senior Systems/Software Engineer, Mission Assurance (S/W QA) and DSN.
02/1988 - 10/1989
Responsibilities; Budget management $1 - 5M.
. Directed the efforts of Re-engineering and Architecture development (BPR)
an over 30 years old "legacy" environment and bringing it at a more state-
of-the-art technological level, using RUP/UML. Represented my section to
Enterprise-wide architectural meetings for the development of multi-
mission, multi-capability highly complex systems architectures.
. Developed web sites and repositories for Knowledge Management Systems and
performed usability testing.
. Managed the Year 2000 Compliance, mission critical project, and received
"Nova Award for Leadership."
. Managed ISO 9001 Certification- mission critical project, at the program
element level and have been awarded the "NASA Group Achievement Award."
Developed "Center of Excellence."
. Managed the IT Security project, the info- and infra-structure, a top-
level JPL-NASA requirement.
. Participated in the SEI's CMM(I) assessment. Developed and conducted
related training material.
. Led the Six Sigma (black belt), Kaizen activities for the section.
Developed the infra- and info-structure.
. Made Systems/Software Architecture presentations at national-level
. Contributed to the development and deployment of internal
Software/Systems Development Standards.
. Performed QA activities on couple of key projects using 'Fagan
Inspections.' Developed quality metrics databases.
. CMM(I), TickIT, S/W Metrics, RUP/UML, OOAD S/W Engineering
Methodologies/Spiral, XP (eXtreme Programming), ISO/IEC17799, KM,
OSs/App/Dev.: Rational Rose, i-Logix Rapsody, Visio, DOORS, C++, QA,
Automated Testing (Mercury Suite), CM Tools (ClearCase, CCC Harvest), GUI
tools (BXPro), CORBA, PERL, FORTRAN 90/77, MathLab, VxWorks, Excelerator,
GIS. PM (PlanView, Primavera, Project WorkBench, MS Project Pro/Server,
Maxicare Health Plans, Inc., Los Angeles, CA
02/1994 - 06/1996
Director of MIS/Assistant CIO.
Transamerica Financial Services, Corp., Los Angeles, CA
01/1992 - 02/1994
Group/Project Manager, Emerging Technology Group.
Software Analysis & Management, Inc. (RCM Technologies), Orange, CA
10/1991 - 02/1992
Senior Consultant; clients: DoD (Army) and Hughes Communications.
Rockwell International, Corp., Canoga Park, CA
10/1989 - 10/1991
Task Manager/Technical Group Leader, (I)V&V, Space Station Program.
Xerox Corporation, El Segundo, CA 08/1983
Team Leader/Senior Software Engineer, Centralized and Decentralized
A C A D E M I C C R E D E N T I A L S / F O R M A L E D U C A T I O N
Doctor of Philosophy in Business Administration (includes the master's),
Specialty: Technology Management
University of Santa Barbara, California, 12/1996, GPA=4.0. (professional
Doctor of Philosophy in Computer & Information Sciences (includes 2
master's), Speciality: S/W Engineering
Pacific Western University, 12/1988, GPA=4.0. (professional degree)
Master of Arts, Specialty: (Organizational) Leadership
Azusa Pacific University, 07/2006, GPA=3.9.
Master of Science in Applied Mathematics
Western Governors University, 09/2009; GPA=3.9.
O T H E R T R A I N I N G / C E R T I F I C A T I O N S
Senior Global Partner - The Academy of Business Strategy; 2012
Security Innovation, Certificate in Enterprise IS/IT Security - part of the
CISSP/M and CISA prep; 2012
Best Management Practices: IT Service Management (ITIL), Management of
Portfolios (MoP)), Management of Risk (MoR), (Managing Successful
Programmes (MSP), PRojects IN Controlled Environments (PRINCE2); 2011
Harvard Business School, Certificates in: Leadership & Management,
Creativity and Innovation, Global Business and Technology, Business Acumen,
Communications, Marketing, Strategy, Technology, Leading Change; 2010.
Master's Certificate in Project Management, George Washington
ESI Int'l Executive Education in: Contract Management, Business Analysis,
Information Systems Security, Business Intelligence, IT Service
Management/ITIL, ROI Methodology, Intercultural Management,
Internet/Digital Marketing, Sales Force Management, Supply Chain
Management, Leadership, Negotiations, Business Process Management, Business
Sustainability, Enabling Technology.
Scrum Alliance: CSM, CSP and CST (Certified Scum Master, Professional &
Trainer), 2010 (#116789).
Project Management Institute - PMP certification. 2010 (#1738129).
Disney University, Training and Certificate in ITIL Service Management;
Delivered College/Corporate Training: Microsoft Certified Database
Administrator (MCDBA), Systems Engineer (MCSE), Professional/Application
Developer (MCPD/MCAD), Solution Developer (MCSD), IT Professional (MCITP);
S/W Architecture Professional Certificate, CMU/SEI, 2006.
Member Board of Directors, National Management Association, BALC, 2005.
Malcolm Baldrige and Balanced Scorecard training, Boeing Corp. 2005.
Software Cost Estimation training (PRICE-H, SEER-SEM) 2005.
Developing Software Architectures for Multi-platform and Network Centric
Environments/Operations training, 2005.
Six Sigma Black Belt Certification, JPL/QASNA, 1996-2002.
Certified IT and ISO 9001 Auditor, Information Systems Auditing
Certified Project Manager, American/National Management Association, 1999.
Extensive PMP teaching.
Certificate in Supervisory and Management Skills, National Management
Certified Quality Analyst, Quality Assurance Institute, 1990.
Certified Computer Programmer, Institute for Certification of Computer
Extensive (part-time) teaching, lecturing and training experience at
numerous institutions ranging from high-school to vocational, college and
university, graduate level. Taught over 800 courses (over 200 on-line), on
a variety (over 200) different topics) including international settings in
Computer Science, Management of Information Systems, Computer Information
Systems, Mathematics, Business Administration, Leadership and Management.
Presented numerous papers to various professional conferences, including
overseas (Asia, Europe, South America).
A F F I L I A T I O N S / R E W A R D S / R E C O G N I T I O N
NASA/JPL Leadership Award for Y2K Project Successful Completion, ahead of
schedule amd within budget. Textbook reviewer: Addison-Wesley, McGraw-
Hill, Prentice-Hall, Course Technology. Professional organizations
membership: ACM, AIAA, AMA, AMS, DECUS, ICCP, IEEE, ISACA, MAA, NMA, QAI.
Listed in "Who's Who Among Executives and Professionals, Who's Who in
California, West, America, World, Emerging Leaders in America, Science and
Engineering, Information Technology, International Who's Who of
Professionals, World Who's Who Hall of Fame", "International Cultural
Diploma of Honor" publications in U.S. and U.K. "1996, 1998 Man of the
Year," "1997 Platinum Record for Exceptional Performance," and "Gold Record
of Achievement for 1999" awards from American Biographical Institute, "2000
Outstanding Intellectuals of the 20th Century," "International Man of the
Year - 2001," "International Educator of the Year - 2003" and "Top 100
Professionals" - 2012" from International Biographical Centre, Cambridge,
U.K. Member of Research Board of Advisors - American Biographical
Institute. Nominated Member in "Alfred Whitehead Leadership Society" -
Additional Information: Outstanding professional references, work samples,
other accomplishments, "Google-able" last name.