Tammy Gray

**** ******** **

Lawrenceville, GA **045

ab57kc@r.postjobfree.com

770-***-****

Objective: To manager projects and/or accounts that will generate revenue and long lasting business

relationships for the company.

EXPERIENCE

Westathome.Com

Tier 1 Customer Service Agent/Supervisor

11/2004 – Present

Tier 1 issues include: editing general registry information, making registries internet ready, adding,

deleting, and marking items as purchase, Password inquires, Resetting Passwords, Answering all

customers question regarding to online policies, rewards account, toys r us and babies r us return policies,

and transferring guest to the correct department as needed. Add guest to Birthday Clubs and Mailing list.

An also help guest find out their working balance on their gift cards.

•Data Entry

•Receive over 100 Inbound calls a day

•Resolve common to complex customer’s concerns

•Project professionally with internal and external customers

•Exceed company sales quota through dedication

•Consistently provide customer satisfaction through first call resolution

•Investigate potential fraudulent concerns

Verizon wireless

Wholesale Consultant – Atlanta, GA

05/2001 - 11/2003

I manage several onstar accounts, audit and researched invoices, created monthly reports on excel

spreadsheets, answered customer inquires, researched and solve a variety of problems as needed related to

customer bills, researched and tracked switch problems, created cost detail reports on several vendors,

created queries and ran inventory reports on the onstar program, and loaded and build tables for inventory

using the vision software.

Volt Telecommunication

Project Coordinator – Norcross, GA

08/2000 – 04/2001

I coordinated 600+ installation a month along with a contractor for three different regions throughout the

United States, retrieved and monitored customers orders by utilizing the World Wide Web and email,

created spreadsheet reports on completed business and residential accounts, resolved business

provisioning and residential issues concerning wiring and telephone problem, coordinated dates and times

for the technicians to go out and correct any problems, interacted with all levels of management

concerning wiring for the company and telephone issues, and scheduled orders for maintenance.

IBM

Project Coordinator – Southfield, MI

03/1996 – 04/1999

I coordinated the Y2K upgrades for all of North America and internationally, interacted with all levels of

management, composed and generated a weekly status report on excel spreadsheet with the upgrades of

the system, was responsible for coordinated the time in which the compliance took place, tracked all

compliance via email or telephone, had specified dead lines to meet, participated on various conference

calls regarding the Y2K upgrades, upgraded employees pages, maintained various accounts and vendors,

processed checks for accounts payable and verified status of accounts, processed purchase orders, and

followed up on unpaid invoices.

Detroit Diesel

Accounting Clerk – Plymouth, MI

01-1995 – 03/1996

I prepared debits and credit reports on Microsoft Word, Created various accounting spreadsheets on

Excel, inputted data, calculated summary reports, and researched accounts.

Blue Cross Blue Shield

Provider Representative – Southfield, MI

04/1994 – 01/1995

I was responsible for handling complaints from providers and subscribers, accessed information from the

mainframe system utilizing 3270 emulator software, verified provider eligibility, audit history, and

certification and credentials, maintained corporate databases and generated customer provider reports, and

provided support to the provider administration staff.

EDUCATION

Central State University Wilberforce, OH

Awarded Bachelor of Science on June 1993

Certificate in Dental Assisting in June 1988

SKILLS

Microsoft Word 7.0, Excel7.0, Lotus Notes, Outlook Microsoft Office 2000, Radar Vision, Onstar system.

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