Teresa Vera

**** ** *** **** ***** Lakes, Fl. ***15 Home-305-***-**** Cell – 786-***-**** E-mail – ab54ov@r.postjobfree.com

Objective

A position in a company that enables me to flourish and grow and to become a member of a

successful team.

Skills Profile

Proficient with Excel, Word, PowerPoint and Databases

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Excellent verbal and written communication skills in both English and Spanish.

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Great time management skills and able to multi-task

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Hold customer satisfaction as the main goal in all business transactions

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Employment History

Hazen Transport 2009 2010

27050 Wick Road, Taylor, Michigan 48180 313-***-****)

Launch Supervisor/Check-In Clerk

Generate and manage tracking reports to monitor driver performance

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Provided administrative support to Center Manager as well as District manager

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Data entry to database, maintain files and distribute information literature

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Answer delivery inquiries and resolve customer issues

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Handle office/warehouse maintenance including coordinating cleaning, supply inventory and

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opening and closing duties.

Office Depot 1995 2009

6600 N. Military Trail, Boca Raton, Fl. 33496 561-***-**** )

Transportation Manager/Quality Control Lead/Office & payroll clerk

Worked closely with 3rd party logistics partners to ensure timely delivery of office supply

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merchandise

Developed routing techniques using GPS equipment and Database software

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Created procedures and training manuals for QA audits, check-in of drivers, loading of

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merchandise

Coordinated inbound freight and put away process on a daily basis.

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Prepared payroll reports for all warehouse employees

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Answered phones and resolved customer service issues.

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Reconciled payment invoices and customer returns

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Maintain files of all operational invoices and prepared for payment of monthly bills

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Created reports to track customer returns for analyses and propose solutions

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Education:

Under graduate studies at Miami Dade Community College.

Graduated Miami Senior High School.

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