Heather Anne van Schalkwyk

716-***-****

HIGHLIGHTS OF SKILLS:

Over 20 years customer service

In-house courses such as Telex, IBM Memory Machine, and Courses while employed by Building

Society, South Africa.

Computer: 65+ w.p.m. Typing; proficient in Microsoft Word; Secretarial skills; General

Office and Administration skills, moderate Excel.

Workplace maturity and etiquette; excellent people and customer skills; efficient expedition and

following up of tasks; turnover objectives reached; staff training, etc.

Attendance: Excellent health. No absences due to illness. Excellent time-keeping.

Flexibility re Hours of Work and Tasks

Experience in Personnel (HR); Retail and Wholesale, as well as Hospitality Industry

Accuracy in work and able to learn quickly, very adaptable to environment

EDUCATION:

Bachelor’s Degree (Th.B.), Holmes Theological Seminary, Greenville, South Carolina.

Secretarial Diploma: Carr’s Commercial College, Pretoria, South Africa.

EMPLOYMENT HISTORY:

05/2013 – Present Front Desk:

Reception; Administrative Assistant: this includes answering of telephones, receiving of mail, data input, correlation of survey details, dealing with inquiries @ Niagara Community Development Action Program Inc.(NIACAP), through ’Experience Works’ Program, Niagara Falls, New York.

01/ 2013 – 05/2013

Volunteer) Front Desk Receptionist at Memorial Hospital, Niagara Falls. N.Y.

07/2012 – 11/2012 Co-ordinator in Housekeeping Department, ‘The Sheraton at The Falls’,

Niagara Falls, N.Y. (Seasonal – resigned)

11/2011- 07/03/2012

Part-time reception and administrative position, Salvation Army, Niagara

Falls, N.Y. (Resigned due to too few hours of work)

10/2010 – 07/2011

Administrative position: Social Firms, Scotland, U.K. (While applying for U.S.

Immigration Visa. Left end of Sept 2012 to return to the U.S.A.)

04/2005 – 06/2010: Voluntary Ministerial positions: Taught Principles of Leadership: Uganda,

employment with Daily Bread Co-operative, Ltd, Cambridge, Cambridgeshire,U.K. Period encompassed: 04/2005 – 09/2009; Christian Ministerial work in Toronto, Canada. 9/2009 - 6/2010.

10/2003 – 04/2005

Daily Bread Co-operative, Cambridge, UK: Member & Director; General Warehouse functions, including Management, Administration, ordering of goods and materials; sales; role of Company Secretary 2004-2005. This role encompassed ensuring Health & Safety Compliance with U.K. Governmental requirements; Membership Registrations, etc.

1991 – 2003

Oriental & Persian Carpet Business, South Africa: Positions held: Manager Administration & Manager of Branch which incorporated supervision of Multi-cultural Personnel, Sales Management; Maintenance of Branch; Achieving Turnover Objectives; Advertising; Training of Personnel; Ordering of stock;

Marketing; Participation in Retail Shows; Secretarial duties, etc.

Further details in regard to references and prior work experience available on request.

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