Post Job Free

Resume

Sign in

Customer Service Project

Location:
Bethel Park, PA, 15102
Salary:
55000.00
Posted:
August 14, 2013

Contact this candidate

Resume:

Maria Nychis

**** ******* ****, ***** #15-724-***-****

Bethel Park, PA 15102

ab4lkv@r.postjobfree.com

Personal Profile

-Extensive experience presenting and event planning: independently and in conjunction

with teams.

-Comprehension of major operating systems - Microsoft Windows, Microsoft Office,

Microsoft Outlook and the Internet as well as QuickBooks, QuickBase, RPS, Access,

Microsoft Excel, Queryman.

-Highly self-motivated and goal oriented.

-Capable of handling a fast paced office environment with deadlines.

-Ability to quickly analyze, compare, and interpret detailed information.

-Focuses on finite details as well as analyzing and overcoming larger obstacles.

-Exceptional problem solving skills with high degree of work precision.

-Proven track record in customer service such as managing front desk operations,

processing data and communicating reliable information to customers and clients.

-Charismatic and outstanding verbal and written communication skills.

-Extraordinary time management skills.

-LEAN White Belt Certified with plans to obtain further LEAN certifications.

-Ability to develop and maintain personal and business relationships.

-Professional demeanor.

-Trained and certified NAMI Family to Family Teacher

Education & Certification

-Upper St. Clair High School, Academics Major Graduate 2001

Bachelor of Science, University of Pittsburgh Oakland Campus, Pittsburgh, PA Graduate

2005

-Communications Major with an Emphasis on Linguistics and Social Communication

Deans List, University of Pittsburgh 2001-2002

Professional Experience

Project Facilitator: Liokareas Construction Company, Inc. 2005 – 2009

-Handled Leadership in Energy and Environmental Design (LEED) projects.

-Provided technical management support to field personnel and subcontractors.

-Administered site contract requirements related to document collection, document

review for quality and accuracy.

-Bridged communication between field personnel, subcontractors, and project support

assistants.

-Provided subcontractors with information and support, as outlined within contract

specifications, to allow work to proceed as scheduled.

-Composed and edited of all correspondence and memoranda from dictation, verbal

direction and personal knowledge.

-Prepared, transcribed, composed, edited and distributed agendas and minutes of

numerous meetings.

-Managed vendor invoices.

-Managed and followed through of W-9 and insurance certificate requests.

-Invoiced clients utilizing the computer software program QuickBooks.

-Performed electronic and paper filing of work documents and employee records.

-Purchased and maintained office and job site supplies, materials and equipment.

-Maintained a professional and friendly office environment.

-Paid all office and job site invoices via Quickbooks.

-Recruited and obtained proposals from subcontractors and vendors for estimating jobs.

-Prepared payroll utilizing the QuickBooks computer software.

-Completed bid documents and proposals, including HUD documents.

-Completed pre-qualification packets for large, small and state funded projects.

-Oversaw and followed through with all compensation and insurance claims.

-Traveled to prospective job sites and active job sites.

-Prepared project closeout drawings, samples and documents.

-Maintained professional relationships with all clients, subcontractors and vendors.

-Created and submitted RFI’s.

-Created and distributed project warranties.

-Prepared meeting minutes, daily job reports, submittals and all other job specific

documents.

-Distributed, gathered, recorded and tracked all W2’s from employees, subcontractors

and vendors.

-Gathered, organized and presented financial information to company auditors.

-Reviewed contract specifications to determine all documentation submittals required for

payment from customer.

-Traveled to bid openings and project meetings.

-Followed up, coordinated and communicated with managers, engineers, suppliers,

contractors, subcontractors, and field staff to ensure that applicable codes and

specifications were met.

Vice President, South Hills Chapter of National Alliance for the Mentally Ill (NAMI)

2007-2008

President, South Hills Chapter of National Alliance for the Mentally Ill (NAMI)

2008-2009

-Composed and edited monthly newsletter.

-Scheduled monthly presentations and gathered materials for monthly meetings.

-Managed and developed various fundraising events.

-Implemented innovative fundraising policies.

-Generated and implemented annual fund-raising strategies.

-Provided support and necessary resources to group members.

-Acted as the liaison between the local committee and the corporate office.

-Solicited monthly motivational and informational speakers.

-Attended monthly committee meetings.

-Created and maintained relationships with local and national committee speakers,

fundraisers and members.

Office Coordinator: Precision Electrical Contractors, Inc. October 2010-December

2011

-Provided administrative/secretarial support for the office such as answering telephones,

assisting visitors, and resolving a range of administrative problems and inquiries.

-Created and maintained computer and paper filing systems.

-Created and distributed project warranties.

-Developed and maintained data via email, fax, and scanning systems.

-Utilized Microsoft Excel to input data into spreadsheets.

-Utilized Microsoft Word to create letters, memos and faxes.

-Directed all office traffic.

-Gathered and submitted insurance related requirements for all jobs.

- Sorted, reviewed, screened and distributed all incoming and outgoing mail.

-Prepared, composed and ensured timely responses to a variety of routine written

inquiries.

-Ordered and organized office supplies and materials.

-Prepared emails utilizing Microsoft Outlook.

-Maintained excellent and professional rapport with the officers, staff and clients.

-Managed and maintained job bidding calendars.

-Prepared outgoing mail and correspondence such as faxes, e-mail and overnight

packages.

Pricing Analyst

WESCO Distribution December 2011-February 2013

-Reviewed existing price agreements and initiated updates and changes as required.

-Utilized knowledge of vendor price changes and applied price adjustments to prevent

margin erosion.

-Reviewed stock items for accurate supplier numbers and replacement costs.

-Performed net price reviews where margins were below objectives or if net prices were

without supporting claim costs or unlocked.

-Supported branch efforts in resolving supplier chargebacks.

-Acted as liaison between branch locations and pricing managers.

-Conducted proactive data mining, analysis and identification of price improvement

opportunities to include sales and margin, customer, supplier, and overrides.

-Monitored data integrity and consistency.

-Managed RPS price and cost loading of pricing contracts, SPA authorizations, standard

market costs, replacement costs, and customer groupings.

-Monitored RPS computer system expiration of customer contracts and agreements.

-Generated margin reports.

Cost Side Analyst

WESCO Distribution February 2013-Current

-Focuses on front end business case and analyses across multiple

products and product lines utilizing multiple resources.

-Supports all regional purchasing managers in day-to-day operations to

ensure they can effectively establish pricing with key suppliers.

-Utilizes purchasing systems, programs, and resources to accurately

establish cost points for key suppliers with certain customers.

-Identifies opportunities for the purchasing managers to negotiate using

WESCO purchasing systems, MS Excel, MS Access and various online

databases.

-Maintains a steady execution of requests and ensure that the

purchasing managers are receiving proper information in a timely and

accurate manner.

-Maintains an online database where all negotiation opportunities are

housed.

-Integrates continuous process improvements into the online database

QuickBase, as recommended by the field and senior leadership, to

facilitate the flow of information and ownership.

-Manages reporting scorecards for use by senior leadership to identify

purchasing manager performance.

-Proactively engages with the purchasing managers to resolve

performance issues that may impact their ability to negotiate

effectively.

-Manages an online database where all cost side inquiries from the field

are filtered via QuickBase.



Contact this candidate