Hi,

I am applying for the PM position. I have an MBA and just completed the CAPM (Certified Associate Project Manager) course and am studying for the exam. I look forward to hearing from you so we can discuss the next steps.

Thank you,

Liza Robinson

Liza M. Robinson

404-***-**** 171 Crisler Street

ab4l34@r.postjobfree.com Canton, GA 30114

Professional Summary

Diligent, focused, and ambitious professional with over 15 years of broad experience in management and operations support, business development and strategic planning.

Master of Business Administration degree - enhanced analytical, problem solving and communication skills.

Goal-oriented candidate with demonstrated abilities inidentifying and evaluating new growth opportunities, market and competitive research and managing projects from ideation to creation.

Versatile and accomplished leader, recognized multiple times for consistently exceeding expectations and achieving excellent results working in a fast-paced, high-stress environment.

CAPM Certification (2013 expected).

Articulate Communicator Client Relationship Management/Customer Facing

Diligent & Motivating Leader Distinctive Planning & Organization Skills

Strong Analytical and Problem Solving Skills

Professional Experience

Robinson 360, LLC 2010 - Present

Owner/General Manager, Greater Atlanta Area, GA

Manage the business planning process with the client from concept through completion of the scheduled project.

Identify areas of growth, negotiated new contracts and developtimelines and budgeting agendas to maintain deadlines and cost constraints.

Business Planning (including competitive analysis, target market, industry trends, sources and use of funds).

Business Feasibility Studies (start-up costs, location analysis, first-year ROI, and SWOT analysis).

Small Business Marketing & Social Media Campaigns.

Computer Generated Services 2013

Team Lead, Atlanta, GA

First-Line Manager in a fast-paced call center environment.

Administered, coordinated and supervised a diverse group of 20 or more assigned help desk service employees within a framework of established policies and procedures.

Established and managed employees’ productivity goals, weekly quality audits, assessed their technical skills levels, and assisted in the development of training programs needing to improve performance.

Met and exceeded quality, productivity and attendance metrics as assigned by the Company and its service contracts.

Addressed customer satisfaction escalations from assigned employees.

Ensured that clients were properly receiving technical services in compliance with their contracts.

Cherokee County Sheriff’s Office 2005 -2013

Deputy Sheriff, Canton, GA

Completed an average of 10 reports per day while simultaneously responding to 911 calls for service and maintaining superior level of patrol responsibilities.

Performed roles and duties of a Detention Training Officer for newly hired employees in the Adult Detention Center.

Managed approximately 80 inmates in assigned housing units through direct supervision (daily inspections, controlled conflict, responded to emergency situations, and assured safety of inmates).

Filed paperwork, and collected, properly counted and recorded money relating to bail and followed all bonding procedures.

Liza M. Robinson p.2

Danarir Investments 2004 - 2005

Director of Business Development, Powder Springs, GA

Prepared strategic, multi-state marketing plan and protocol for generating new business and clients for a multi-state investment company.

Communicated with management and directors to establish marketing goals, materials and publications; handled commercial and builder business in excess of $5 million.

Performed research on possible marketing ventures such as print, radio and commercial media slots; created print advertisements for local marketing ventures.

Developed negotiating strategies and positions through studying integration of new ventures with company strategies and operations; examined risks and potentials and estimated needs and goals.

CCI – Contractor for IBM 2002 – 2004

Operations Analyst, Atlanta, GA

Documented and composed processes for IBM Self-Checkout team and supervised acquisition transition of Jacksonville, FL team to Atlanta, GA.

Arranged over 1,700 warranty disputes for IBM customers; served as the “alternative dispute resolutionist” between customers and IBM.

Documented call flow and software processes for recent IBM acquisition of a medium-sized Florida company, requiring out-of-town travel.

Collaborated with IBM Business Control supervisors to develop procedures for ISO compliance for invoice concessions and updated 700+ transactions with QMX document control software.

Prepared trend reports identifying call details and summary statistics for monitoring performance; played key role in successfully resolving 1,700+ IBM warranty disputes.

Oversaw two IBM employees and ensured compliance of concession processes; completed over 50 customer warranties and maintenance calls daily.

Other Work Experience

Starbucks Coffee Corporation, Shift Supervisor, Kennesaw, GA 2000 – 2003

Eckerd Drug Corporation, Shift Supervisor, Lawrenceville, GA 1997 – 1999

Education

Baker College Center for Graduate Studies, Master of Business Administration

Kennesaw State University, Bachelor of Science in Political Science

Georgia Perimeter College, Associate of Arts in Political Science

Affiliations

Kennesaw State University Alumni Association, CurrentMember

Golden Key – International Honor Society, Current Member

Phi Theta Kappa – Honor Society, Current Member

Soroptimist International, Current Member

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