OBJECTIVE

Obtain challenging position within a guest focused and quality driven

organization where my sales, information technology, management and

operations experience will be utilized to its fullest potential.

AREAS OF STRENGTH

Excels in dynamic work environments.

Overcomes adversity with innovative solutions.

Strong leadership and motivation skills; ability to communicate at all

levels.

Delivers exceptional customer service and profitable results.

PROFESSIONAL EXPERIENCE

ARAMARK UK, Operations Manager, Special Projects, London, England

2011 - 2012

Selected as part of the senior management team to develop, plan and operate

a pilot food service concept for the 2012 Summer Olympic Games in London.

The concept called 'Street Food' included coffee kiosks, outdoor barbeque

and international caf and served 16,000 athletes in the Olympic Village

over a 60-day period.

Instilled team culture with international team of managers brought together

to deliver short-term project in an intense and high pressure environment.

Recruited, trained and motivated hourly workforce of over 100 students and

previously unemployed to deliver highest standards of food safety and

hospitality service.

Conducted requirements gathering and developed on-line hospitality ordering

system on behalf of the Olympic Organizing Committee to serve 17

competition venues.

Designed front-end user interface for Net Nutrition an online nutritional

program customized for our menu database of 1500 items. Utilized by 16,000

athletes across three Olympic Villages to gather nutritional content and

plan nutritionally balanced meals.

Noble Wines Ltd., Sales Representative, Seattle, Washington

2005 - 2011

Boutique wine distributor with $40M annual sales and 35 sales

representatives in statewide distribution. Portfolio includes 250 brands

and over 2500 SKU's. Assist clients with inventory management focused on

improving product offers and increasing profit margins. Coordinate supplier

market visits and special events with key buyers. Design client wine list

and conduct staff training.

Recruited by ownership team to develop emerging territory.

Achieved average annual sales increase of 14% over six-year period through

creative product positioning and placement strategies and development of

special event marketing model adopted company wide.

Recognized as 2008 company Sales MVP (most valuable player).

Increased client base over 50% from 23 to 52 accounts in five-year period.

Salut! Wine Co., Retail Sales Manager, Vancouver, Washington

2003 - 2005

Southwest Washington's premier bottle shop and tasting venue with over

$500K annual sales. Worked in partnership with owner to grow retail and

catering sales.

Increased annual catering sales by 10% over two-year period by establishing

standard operating procedures and providing customer service training to

staff.

Improved profitability by 12% over two-year period by implementing product

placement and pricing strategy.

ARAMARK Corporation, Philadelphia, PA

1998 - 2003

$12B world leader in managed services with clients in 18 countries.

Services include food, facility and other support services and uniform and

career apparel to education, healthcare, sports and entertainment and other

hospitality markets.

Operations Experience:

Food and Beverage Manager, Glacier Bay Lodge, Glacier Bay National Park,

Alaska (2003)

48-room lodge located in Glacier Bay National Park and Reserve, a World

Heritage Site. Oversaw

start-up operation of 78 seat restaurant and food and beverage service for

full-day cruise ship.

Developed sales contests to increase dinner average check 10% over a three-

month period.

Established operating procedures and food safety protocols to improve

health inspection results.

Created and implemented employee incentive program to retain transient,

part-time staff in remote part of Alaska.

Operations Manager, Olympic Catering Project, Sydney, Australia (2000)

Selected to represent international management team supporting catering

operations. Worked as Operations Manager during lunch and dinner shifts;

Manager on Duty during Opening and Closing Ceremonies.

Assistant Catering Manager, Pennsylvania Convention Center, Philadelphia,

PA (1993 - 1997)

Flagship convention center located near corporate headquarters with 5

exhibit halls, 52-meeting rooms, 2,000 seat ballroom and 30,000 square feet

Food Court operation. Led team of four catering supervisors to open

facility with two-weeks of opening festivities including functions for Vice-

President Al Gore, Nelson Mendela and F.W. deKlerk.

Established internal benchmark for four-star service in high volume, high

profile catering operation.

Information Technology Experience:

Senior Business Systems Analyst, Corporate Development (2002 - 2003)

Web Content Manager, Business Services, (2000 - 2002)

Business Systems Analyst, Business Services, (1999 - 2000)

Senior Support Coordinator, Business Services, Philadelphia, PA (1998 -

1999)

Walt Disney World, Orlando, FL

1997 - 1998

Banquet Guest Services Manager for Grand Floridian Beach Resort

distinguished as Walt Disney World's flagship resort. Facilities included

40,000 square feet of function space, two ballrooms, and 16 break-out

rooms.

Recognized by resort management for implementing standard operating

procedures for off-premise catering operations.

The Mansion, Service Manager, Voorhees, New Jersey

1992 - 1993

Southern New Jersey's premier catering facility specializing in high

profile social events and weddings. Facilities could accommodate up to 800

guests and included over 30,000 square feet of function space, four

ballrooms, and 18 meeting rooms. Oversaw 15 full-time staff.

Recruited to upgrade service standards.

Ritz-Carlton Hotel Company, Chevy Chase Maryland

1989 - 1991

Food and Beverage Manager, Philadelphia, Pennsylvania (1990 - 1991)

Assistant Food and Beverage Manager, Dearborn, Michigan (1989 - 1990)

Trained in room service, restaurant and catering operations. Promoted

quickly to positions of increased responsibility. Selected as part of

opening management team for both hotels.

EDUCATION AND PROFESSIONAL DEVELOPMENT

MSIS Computer Information Systems and Technology, Drexel University,

Philadelphia, PA

BS Computer Information Systems and Technology, graduated Magna Cum Laude,

Drexel University, Philadelphia, PA

Competitive Intelligence Certification, Drexel University

Ritz Carlton Total Quality Management Training and Guest Service Leadership

and Sales Seminars

Stephen Covey Leadership Training

Contact this candidate