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Customer Service Representative

Location:
East Meadow, NY, 11554
Posted:
August 21, 2013

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Resume:

Joel Navarro

**** ******* ***** **** ****** NY **554

ab49t3@r.postjobfree.com

516-***-****

STRENGTHS:

Good Communication skills

Experienced on Microsoft Office Suite

Experienced on Computers both Hardware and Software

COMPTIA Network+ Certified

Management skills

Quick learner

Get along well with people

EXPERIENCE:

Stellae International Lake Success, NY 11042 November 2011 – Present

Warehouse Team Member

Key Accomplishments: Receive, pick, pack and ship merchandise.

Pro Staff to "Direct Source" Chanhassen, MN 55317 April 2008 – December 2009

Integration Assistant

Key Accomplishments: Assisted with Integration. Programmed and loaded encryption software to debit pads, trouble shooting, & testing debit pads. Installed windows 2003 server, programmed servers, & programmed routers, and programmed registers.

CSG Systems Eden Prairie, MN 55344 September 2005 – December 2007

Note: Previous Name Comtec

Warehouse Coordinator – Promoted from mail sorter to warehouse coordinator.

Key Accomplishments: Coordinated with client services to verify stock and printing materials. Set up jobs for print room and insertion room, performed manual inventory, ordered supplies, and other miscellaneous duties. Shipped merchandise by DHL, UPS, FEDEX, Koch Logistics and Edina Courier.

Express Personnel to “Comtec” Edina, MN 55344 April 2005 – September 2005

Mail Sorter – Temp to permanent

Key Accomplishments: Assisted insert operator, placed mail to proper bins and operated mail insert machines.

Global Cleaning Plymouth, MN July 2003 – December 2005

Custodian

Key Accomplishments: General Cleaning, Cleaning Office Buildings.

Liberty Consumer Service Commack, NY March 2003 - July 2003

Creditor Relations Specialist

Key Accomplishments: Contacted and negotiated with creditors to cease collection activities on clients.

Mailed or faxed Power of Attorney or Cease & Desist letter.

The Hyaid Group Hicksville, NY 11801 May 2002 – March 2003

Customer Service Representative

Key Accomplishments: Handled 200 to 300 incoming calls a day for Good Times, National Syndications Incorporated and Palladium Press. Gathered information, processed refunds, and complaints. Acted as customer service agent to supply general information on products.

Masterson Personnel “ARCA” St Louis Park, MN April 2001 – July 2001

Customer Service Representative

Key Accomplishments: Responded to incoming calls for ARCA to pick up customers old appliances.

Volkart May & Associates Minnetonka, MN May 2000 – November 2000

Customer Service Representative

Key Accomplishments: Cold called company CFO’s to generate sales leads for Microsoft, Hewlett Packard and many others.

Super America Crystal, MN January 1999 – June 2000

Assistant Manager

Key Accomplishments: Supervised staff, performed cashier duties, Counted the Drawers, Kept the store clean, ordered merchandise, created daily reports, and prepared money to be picked up for deposit to a bank.

Note: Hired as a Cashier. Promoted to Assistant Manager in 5 months.

Education:

Armstrong High School, Plymouth MN 1993 – 1997

Course: General Education

Joseph M. Barry Career & Technical Education Center January 2013 – April 2013

Course: Computer Networking/ Network+

References:

Available upon Request



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