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Customer Service Manager

Location:
Winter Park, FL
Posted:
August 20, 2013

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Resume:

LISA NOEL

P.O. Box ****** Oviedo, Florida *****

407-***-****

ab48ct@r.postjobfree.com

Objective / Summary

. Detail-oriented Office Manager with excellent leadership skills and

extensive customer service experience

. Recognized as a decisive leader and excellent team player

Education and Training

. Master's in Healthcare Administration/Gerontology-(Completed)

. Master's in Administration of Criminal Justice and Security-(In

Progress)

. Bachelor's in Business Administration/Management-(Completed)

Accomplishments

Organizational Development

. Set up a company to use QuickBooks for accounting

. Designed and Implemented a reward program for employees

. Set up and managed a home office

Skills and Abilities

. Customer Service

. Complex problem resolution

. Computer Proficient

. Accounts Payable/Receivable

. Tax Preparation

. Weekly Payroll

. Bank reconciliations

. Inventory Management

Employment Experience

Scoring Evaluator (Kelly Services) May 2013-June 2013

. Temporary Job:

. Scoring state evaluations that students completed in school k-12

Cashier/Head Cashier/Inventory Management (The Home Depot) March 2008-May

2013

. Working with first phone creating pack down lists and order requests

in the store

. Also responsible for placing all new label for price changes and label

changes

. Responsible for ensuring counts of items are correct and changing them

as needed.

. Worked with various forms of POS to include a single station as well

as set of four automated self checkouts

. Was responsible for staging tills in each POS and filling the self-

checkout machines

. Assured associates were receiving breaks and lunches as scheduled and

sending other associates to cover as needed.

. Completed change requests for all POS stations throughout the store.

. Completed paper work affiliated with the front-end department.

. Designed and implemented an award program for employees obtaining

credit applications from the customers. This program included tracking

employee's credit applications that were run and rewarding weekly,

monthly and yearly.

. Received multiple awards for excelling in my position and going beyond

the scope of my job

Realtor/Bookkeeper (Re/Max Victory) January 2007-January 2008

. Worked as a Realtor selling homes and property to both residential and

commercial clients

. Assisted buyers in the purchase of their home or property

. Worked with lenders, title companies and lawyers when closing deals

. Completed the paperwork affiliated with a real estate sale or

purchase.

. Designed all my own marketing and was a member of REALTOR

. Bookkeeper for the real estate office

. Office manager

Property Manager/Realtor (Schroeder Real Estate) December 2005-December

2006

. Responsible for the leasing and maintenance of the approx. 85

properties that were managed by this company.

. Including completing all accounting affiliated with the properties.

. Placed all advertising for properties (signs, ads etc)

. Screened (Credit check and background check) all applicants

. Collected rent,

. Competed work orders for repairs.

. Issued checks to the owners of the properties

. Communicated any problems with the owners such as repairs that were

needed

. Completed inspections of the properties while occupied and unoccupied

. Set up the accounting system to QuickBooks

. Went to court to evict when tenets when rents were not paid

Business Owner/Bookkeeper/Manager (D & L EXPRESS) August 2001- July 2005

. Hiring and terminating drivers,

. payroll for the employees including direct deposit,

. Filing taxes quarterly as well as completing the end of the year's

taxes for the business.

. Prepared ledger in paper form and used QuickBooks on the computer.

. Complete record keeping for the truck including logbooks, fuel and any

other expenses for the truck and the trailer

Certified Nursing Assistant (Trinity Hospice) January 2001-January 2005

. Performed in home personal care for hospice patients

. Assisted the family with tasks they may need help with such as finding

help with different aspects of the patients care such as programs for

respite or medication assistance.

. Completed paperwork affiliated with these visits and logged

information in the patients charts.

Certified Nursing Assistant (Kare-in-Home Health) April 2000- January 2001

. Performed care for patients who were receiving home health benefits

usually due to an injury they sustained.

. Some of these people were in their homes while others were in

facilities.

. Completed the paper work that needs to be completed for these visits

including putting information in the patients chart.



Contact this candidate