Rhonda Clay

**** ******* **.

Baytown TX, *****

832-***-****

ab46lz@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly experienced Customer Service professional. Able to handle a high volume of customer

calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the

highest quality of consumer service. Excellent listening skills, oral and written communications.

Comfortable in interacting with all levels of the organization and public. Excellent problem

solving and negotiating skills. Able to make decisions independently and quickly with minimal

escalations.

TECHNICAL EXPERIENCE

Analysis Detail Orientation

Microsoft Office Multitasking

Written & Verbal Organization/Prioritizing

Communication Data Entry

Accounts payable Entry of Payroll

Personal Characteristics:

Patience able to handle any situation in a professional and timely matter.

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Assertiveness I will take the initiative to do things before they are asked of me.

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Very committed to my job and success rate of my job and my ability to finish all my tasks

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asked of me.

I always have a thirst for improvement.

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Works successfully with the help of others as a team or individual.

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WORK EXPERIENCE

Zale’s Jewelers 2012-Current

Jewelry Consultant

• Customer Service Representative Meeting in greeting the clients

• Payroll and Invoice Specialist adjusting payroll making sure all the times met and

sending it of at a timely matter every week to corporate offices.

• Repair Coordinator making sure all repairs are organized finished and returned to the

customer on the date promised.

• Setting appointments with the client managing positive clientele

• Managing payments with the client

• Layaway Coordinator canceling layaways and making checks out the clients.

• Supervision of two or more Jcs in a period of a day.

• Shipping in Receiving Coordinator.

• Floor Leader

US Security Associates 2010-2010

Security Guard

• Face to badge- Inspected badges of onsite guest for identification purposes

• Patrolled the property in work truck looking for and suspicious activity

• Completed and filed daily reports on the hour of all the activity that I see during

the patrol.

Lowes 2010-2010

Cashier, Auditor

• Customer Service meeting in greeting customers upon visual meeting.

• Money handling receiving money an returning it as well ring up customers and checking

them out.

• Stocking an unloading bringing pellet jack in unloading it in loading it back up.

• Auditing making sure all the products matched the products I was supposed to have in

plastic wrapping all my products on the go.

Community Toyota 2009-2010

Appointment setter, Customer Service Coordinator

• Call my daily list of clientele that I have to set appointments

• Worked with word, excel, spreadsheet, PowerPoint to manage all the clientele that I had.

• Called over one hundred guest a day to set appointments.

• Managed Customer service desk

Bayou City Wings 2007-2009

Server, Togo Girl

• Customer service taking customers’ orders and making sure they were all delivered hot

food at a timely matter

• Floor leader overseeing two to five people at a time

• Money handling making sure I received the right amount of money and returned the right

amount as well.

EDUCATION

Robert E. Lee High School

High School Diploma

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