Sadiqa "Sadie" Thornton

Philadelphia, PA *****

ab42tt@r.postjobfree.com

717-***-****

www.linkedin.com/pub/sadiqa-thornton/a/910/135

"SADIE THE TECH LADY"

Helpdesk/Desktop Support Technician

Superior Technical Support Professional with a solid history of strong

customer service, management,

troubleshooting and repair skills. Proficient in on site, remote/telephone

delivery of service. Additional history of cellular sales and retail

management to provide smooth delivery to end users and business

professionals.

Core Competencies

HELP DESK/DESKTOP SUPPORT SOFTWARE TROUBLESHOOTING VIRUS/MALWARE REMOVAL

OS TROUBLESHOOTING/INSTALLS WIRED/WIRELESS NETWORK SUPPORT DATA

BACKUP/RESTORATION

PHONE/TABLET SUPPORT USER TRAINING PC DIAGNOSTICS PC TUNE-UP PRINTER

SUPPORT

IMAC BREAK/FIX LAPTOP SUPPORT ANTIVIRUS APPLICATION SUPPORT

ACTIVE DIRECTORY SCCM SERVER/CLIENT PROJECT MANAGEMENT SOFTWARE

REMOTE DESKTOP HELP DESK TICKETING SYSTEM SERVER

ADMINISTRATION/SCCM/VMWARE/CITRIX

Platforms

WINDOWS XP VISTA 7 8 SERVER 2003/2008 MAC OSX iOS ANDROID BLACKBERRY/RIM

WINDOWS PHONE

EXPERIENCE

Sullivan & Cogliano

June/July 2013

Compucom/American Water Software Deployment Project

Install Coordinator/Software Support Technician

Provided support for a team of 6 technicians over a five state upgrade of

field truck Toughbooks.

Toughbooks are a combination of three models running XP and Windows 7

totaling 700 end users.

Responsibilities included; supervision of technicians, use of logmein

remote control software to provide support (SCCM client issues), monitoring

site arrival and departure times by using a web based GPS tracking system

for the technicians, creation of ticketing system for project, use of web

based project management system(apptivo), point of escalation between

technicians and system admins of American Water. Assisted in the tracking

of asset upgrade completion. Involved in the training of technicians at

project launch. Co-leader of teleconference between project manager and

technicians. Weekend and late night on call technician. Worked with system

administrator to troubleshoot, configure and deploy VBS scripts and install

packages.

THORNTONTECH INC

President

NYC Metro Area 2011- 2013

Technical Support Company. On-site and Remote Service

Company Contracts

Fieldnation.com

http://www.fieldnation.com/thorntontech

NY/NJ 2012-Present

Per Diem/Project Contractor

Virus removal, hardware installs, software install/troubleshooting, windows

7 migration, POS repair, operating

system support, Mac support, data backup, router swap/setup, disk imaging,

desktop support.

Business Clients included: Morgan Stanley/Smith Barney, Kraft Foods, JP

Morgan Chase, BOA/Merrill Lynch, Verizon, Brookhaven Memorial Hospital,

Home Depot, Blockbuster, AMP, and Fossil.

Bartizan Connects

http://bartizan.com

Nationwide 2012-Present

Technical Support Representative/Lead Retrieval

Trade show equipment and software support

Proprietary hardware, iOS and Android Software Support.

Supportspace.com

http://www.supportspace.com/support/expert/sadie

http://support.geeksquad.com/support/expert/sadie

2011-2013

Remote Support Technician

Provided support to business and consumer end users for GeekSquad,

TrendMicro, Panda software, and Lavasoft.

Services Rendered: Virus Removal, Wireless Setup/Troubleshooting, Email

Support, Software Installation and Repair, PC Tuneup, Printer

Install/Troubleshooting, Mac OSX, Mobile Device Support, antivirus software

support.

Independent Contractor and W2

Peak Systems

http://www.peaksystemsinc.com/

NYC/CT 2012

Technical Support Technician

UBS and Citi Bank hardware support, Windows 7 Migration, Desktop Support.

Supportspace.com

http://corporate.supportspace.com/

Remote Support 2010-2011 (switched from 1099 to company contract)

Provided support to Business and Consumer end users for GeekSquad,

TrendMicro, Panda Software, Lavasoft and SupportSpace

Same Services as Company Contract.

Global Resources

http://www.glblresources.com/index.php

NYC/LI 2009-2011

On-site Repair Technician

Chase/Wamu Hardware and Software Conversion

Per Diem Assignments/Various Locations

Sales Experience/Mobile Support Experience

Wireless Direct(Premium Verizon Wireless

Retailer)

Brooklyn, NY 2008 R-Solutions (Radio Shack), Sprint

Sales Representative Medford, NY 2007

Contract Sales, Retail Operations, Sales Representative/Event Specialist

Customer Service, Contract Sales, Retail Operations, Customer

Inventory, Technical Support, Training of Service,

consumers on mobile devices. Inventory, Training consumers on mobile

2020 Companies devices.

Brooklyn, NY 2007-2008

Verizon Fios Door to Door CellVentures (Agent of Cingular Wireless)

Account Executive Massapequa Park, NY 2002

Contract Sales, Customer Service, Store Manager

Installation Scheduling, Contract Sales, Retail Operations, Customer

Technical Support. Service,

Cellfonzrus(Authorized T-Mobile Dealer) Inventory, Cash Management, Technical support,

Valley Stream, NY 2007 Training of consumers on mobile devices.

Store Manager

Contract Sales, Retail Operations,

Customer Service,

Inventory, Cash Management, Technical

Support, Training of consumers on mobile

devices.

Education

New Horizons Computer Learning Center

Commack, NY 2006

MCSA Windows 2000 Professional/Windows Server 2000 certificate classes

Suburban Technical School

Bohemia. NY 1997

Medical Assistant certificate course

Contact this candidate