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Manager Customer Service

Location:
Englewood, CO, 80111
Salary:
50,000
Posted:
August 19, 2013

Contact this candidate

Resume:

Britni Lovell Krebs

**** *. ***** ***. #****, Greenwood Village, CO 80111

ab420a@r.postjobfree.com

616-***-****

EDUCATION

Bachelor of Science in Environmental Sciences Aug 2006 - May 2010

University of Arizona, Tucson AZ

. Minor in Chemistry

EXPERIENCE

Hertz Local Edition March 2012 - Present

Branch Manager

. Currently Manage three Hertz locations and an agency (all of

Aurora, CO)

. Part of the Hertz Branch Manager Focus group to help continue

the growth of Hertz, and create groundbreaking visionary goals,

and ways to achieve those goals (30/1500 Branch Managers were

chosen from around the country) (even presented to the CEO)

. Completed Fast Track program in July 2012

. An average of 80% of customers for my locations give the high (9

out of 9) rating for customer service. 70% is the Hertz

standard.

. Consistently above 90% utilization for my fleet, maximizing

profitability

. Sales calls, and presenting my business are a daily part of my

job

. Regularly above sales goals

. Developed new training procedures, and now train all new

employees for the East Denver locations

G.E.I. Consultants May 2011 - Dec 2011

Laboratory Technician

. Retained and generated accurate records/data

. Conducted EPA toxicology tests on client water samples and

reference toxicants

Party City Inc. Sept 2010 - May 2011

Floor Manager

. Administered new standards which bumped the stores customer

service percentage up to 98%

. Trained with the General Manager on interviewing potential

employees

. Coached and trained employees

. Retained clean and presentable store

. Supervised and scheduled employees

. Prepared and sent paperwork (such as product audits) to

corporate offices

. Responsible for budgeting and ordering product

. Coordinated the movement of product to the floor, on schedule

The University of Arizona Functional Genomics Core May 2009 - June

2010

University of Arizona Undergraduate Researcher (internship)

. Consistently completed laboratory duties ahead of schedule

. Analyzed raw data in Excel and transferred information to the

laboratory online network

. Worked as a team member to accomplish assigned tasks while

meeting weekly deadlines for the public DNA testing on National

Geographic's Genographic Project and Family Tree DNA samples

. Entrusted with doing PCR reactions and chemistry preparation

(expensive if failure occurs)

. Kept a clean and organized work environment

Southwest Aquatics June 2007 - Sept 2009

Saltwater Specialist / Manager

. Coached and trained employees through various processes

. Resolved complex customer issues

. Helped store owner set and achieve sales goals

. Managed the store, responsible for opening, closing, budgeting,

and other employees

. Accurately tested and made chemical adjustments for all store

aquariums on a weekly basis

Various Restaurants July 2004 - Aug 2010

Server/Hostess

. Worked as a Server/Hostess through High School and also while

pursuing my degree

. Cultivated excellent multi-tasking skills

ADDITIONAL TRAINING

. Variety of Manager Training courses from the Hertz Corporation

. CPR and First Aid Certified (August 26, 2011)

. Experienced in all Microsoft Office & Apple applications

VOLUNTEER EXPERIENCE

Soil Water and Environmental Science Club, Tucson AZ Sept 2006 -

May 2010

Elected Vice President and Treasurer for the Soil, Water, and

Environmental Science (SWES) Club

. Coordinated multiple projects for student and public

involvement

. Involved in water harvesting around the city

. Responsible to upkeep of the club website (used JavaScript)

. Organized fundraisers and managed all club financial

transactions and records

. Achieved establishment of the annual environmental cleanup

event in Cholla Bay, Sonora, Mexico



Contact this candidate