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Administrative Assistant Customer Service

Location:
California
Posted:
August 07, 2013

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Resume:

Alexandra Samborski

*** ***** ********* ******

Los Angeles CA 90036

ab3ymu@r.postjobfree.com

310-***-****

Summary:

Over 11 years experience in Auto Underwriting

Over 10 years experience in Administrative

Education:

California State University Northridge

Bachelor of Science in Business Administration with emphasis in

Marketing/Accounting

Minor in Spanish

Experience:

Lobel Financial

Glendale, CA

Auto Loan Underwriter

12/12 - Present

Approve loan stipulations

Handle dealer and customer inquiries

Analyze and evaluate proof of income

Verify all stipulations submitted for accuracy

Underwrite loans to meet loan requirements

Freelance

Los Angeles, CA

Administrative Assistant

12/10 - 12/12

Prepare financial/Excel spreadsheets/Accounting

Evaluate and analyze audit reports

Implement workflow procedures

Review and respond to all correspondence

Handle all customer service phone calls

Kemper Specialty

Woodland Hills, CA

Senior Commercial Auto Underwriter

10/03 - 12/10

Underwrite and issue 500 New Business Applications

Review and endorse insurance policies

Evaluate renewals for new driving activity and/or claims losses

Prepare all correspondence and send to policyholders and brokers

98% retention of business

Organize and make presentations for Special Project Committees

Evaluate and analyze new product/rater features

Mentor and train 10 underwriters/supervised 8 underwriters

Rate fleet policies (10+ power units)

Assist others within assigned territories

Rate Potential New Business Clients on Webrater

Service policyholders' incoming/outgoing phone calls/process

payments/escalated calls

Process and issue SR22, MCP65 Filing and ICC Federal Filing

Agency/broker visits to present new product features and build/maintain

business relationships

Unitrin Specialty

Woodland Hills, CA

Senior Personal Auto Underwriter

05/99 - 10/03

Underwrite and issue new business applications

Evaluate and offer renewals

Maintain and service payments to policyholders

Train and mentor all new underwriters

Service policyholders' incoming/outgoing phone calls/process

payments/complaints

Sun America

Los Angeles, CA

Quality Assurance Manager and Project Leader and Administrative Assistant

06/92 - 05/99

Assist in developing and implement quality standards

Prepare Excel Spreadsheets for reports

Evaluate reports and policies

Provide methods for auditing and reporting the effectiveness of the program

Handle customer queries to meet their expectations

Work successfully on many analytical/financial projects

Skills:

Typing 65-75 WPM

Data Entry 10 - Key

Proficient MS Office Suite(Word, Excel/Powerpoint/Outlook)

Very Fluent in English and Spanish

Impeccable organizational skills

Excellent verbal and written communication

Detail Oriented

Manage time well and prioritize tasks



Contact this candidate