Robin Stumps

**** ****** *** **

Las Vegas, Nevada 89156

Phone: 702-***-**** or 581-7770

Cell: 702-***-****

E-Mail: ab3wnc@r.postjobfree.com

Professional Summary

Customer Service Representative - Client Relations - Data Entry Motivated customer service

representative with over three years retail experience in a fast-paced environment.

Dedicated Customer Service Representative motivated to maintain customer

Satisfaction and contribute to company success.

Accomplished Manager with extensive experience in front-of-house and back-of-house

Operations. Proven ability to cut costs and decrease staff turnover. Highly

motivated, Deadline-driven

Skill Highlights

.

Strong banking ethics.

.

Complex problem solving

Bottom line Loan Master

.

Customer service-focused.

.

Knowledge of VA Loan process

Goal-oriented

.

Sales expertise.

.

Reliable

Self-sufficient

.

Collections proficiency.

.

Excellent time management

Team player

.

Balance sheet expertise

.

Practiced at FHA loan process

.

Excellent communicator

.

Positive attitude

.

Cheerful demeanor

.

Energetic

.

People-oriented

.

Flexible

.

Detail-oriented

.

Superior organization skills

.

Excellent work ethic

Work Experience

October 2000 to Pablo del sol

October 2001

Las Vegas, Nevada

July 2003 to

October 2005

to

October 2007

July 2003 to

September 2005

November 2010 to

September 2011

March 2001 to

December 2005

February 2005 to

September 2010

manager

Implemented marketing strategies which resulted in 12% growth of customer

base.Provided onsite training.Monitored multiple databases to keep track of all

company inventory. Onsite to be on hand day or night.

Casino Center apts

Las Vegas, Nevada

Onsite manager

Lived onsite did move ins and outs kept a very well an cleaned complex drug free

worked close to police to keep it safe. did all banking.kept good Reports for owners,

property was 99% full at all times.

Fidelity Home Loans

Las Vegas, Nevada

Loan officer

Recommended loan approvals and denials based on customer loan application

reviews.

Maintained current loan and pricing information on the online banking website.

Maintained strict confidentiality of bank records and client information.

Provided expert financial advice on mortgage and both educational and personal

loans.

The Americas Best Value Inn

Henderson, Nevada

Onsite Manager

Handle all Check Inns an Check Outs,Banking,accounting,keepng up with all

housekeeping making sure all rooms are up to code odering all supplies for

motel.Created new revenue streams through [actions].Developed and rolled out new

policies.

The Orange Door apts

Las Vegas, Nevada

Manager

Managed team of [10] of professionals.Surpassed revenue goals in four consecutive

quarters.Developed and rolled out new policies.Exceeded company objectives with

[results].Hired and trained 10 of staff.Achieved a 99% full house.

City Wade leanders

Las Vegas, Nevada

Loan Officer

Recommended loan approvals and denials based on customer loan application

reviews.

Assisted senior-level credit officers with complex loan applications.

Maintained current loan and pricing information on the online banking website.

Adhered to all federal and state compliance guidelines relative to retail mortgage

lending.

Originated, reviewed, processed, closed and administered customer loan proposals.

Interviewed an average of [25Compiled database of loan applicants' credit histories,

corporate financial statements and other financial information.

Performed daily maintenance of the loan applicant database.

Analyzed applicants' financial status, credit and property evaluation to determine

feasibility of granting loan.

Submitted loan applications to the underwriter for verification and recommendations.

Determined appropriate rate locks, issuance of disclosures, overage and underage

waivers and fee waivers.

Received [Officer of the year] Award for a [Successfully closed an average of [<3>]

loans per month.

99]% rate of closed loans.] mortgage loan applicants per month.Educated customers

on the variety of loan products and available credit options.

Reviewed and edited loan agreements to ensure accuracy.

Created financial analysis reports of commercial real estate, borrowers' financial

statements, lease reviews and market research.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money

Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Effectively managed more than [<110>] client relationships.Received “Employee of

the Quarter” service award.

Executed the loan origination process, including ordering credit reports, appraisals

and preliminary title reports.

Conducted UCC searches and created environmental reports as part of the loan

process.

Researched insurance information and flood certificates.

Created strategies to develop and expand existing customer sales, which resulted in a

[<100>]% increase in annual sales.Maintained strict confidentiality of bank records

and client information.Provided expert financial advice on mortgage and both

educational and personal loans.

Maintained friendly and professional customer interactions.

.

Education and Training

1977

Oak Grove High

San Jose, California

High School

High School Diploma

1981

Andon Dental College

San Jose, California

Dental Ast.

2014

Nevada State College

Henderson, Nevada

Business BS and BA

I am a very hard worker worked two jobs most of the time a loan officer and manager.

Contact this candidate