Albert Lozano

***** **** *** #****

Riverton, Utah 84065

801-***-****

Objective: Sales/Management/Training Position where I can utilize my sales, marketing, communications, organizational, people, team building, and customer service skills.

Highlights of Qualifications

• Over 15 years professional experience with the public.

• Personable and persuasive in communicating creatively with thousands of customers.

• Proven skills in persevering to solve customer problems.

• Knowledgeable in Sales, Training, and Marketing techniques.

• Self-motivated and confident in making independent decisions.

• Very well organized and able to meet deadlines and willingness to learn.

• Dedicated, reliable, responsible, and dependable.

Relevant Experience

• M anaged, coached, and trained a staff of 21 to 25 employees plus 4 office employees.

• A warded recognition for Managers that I employed and Manager of the Year Awards.

• A cheived sales goals 90% of all months worked in retail environment.

• G ained experience in revitalizing failing stores and establishing consistent and energetic recovery to profitable status.

• E xecuted policies and procedures and still maintained high volume of sales.

• M arketing abilities used to assess, evaluate, and analyze different market needs and methodologies.

• E xcellent customer service with an emphasis on solving customer complaints or problems.

• N atural leader for sales associates in all facets of sales technique styles, procedures and promotional strategies.

• T rust, salesmanship knowledge, and loyalty provided to corporation.

Organization, Internal/External Customer Service, People, and Team Building

• T ailored successfully weekly evaluations and customer follow-ups.

• R esolved wide range of customer problems, applying diplomacy and assertiveness to resolution.

• A bly oversaw and arranged sales and motivational meetings.

• I ncorporated and organized all visual merchandising within the prospective stores.

• N etworking, training, coaching and building strong teams in positive and progressive environments.

• E valuated, assessed and performed SWOT analysis at all stores.

• R esearched, regulated, and assessed all 4 P’s in retail arena.

Employment History

2011-Present Supervisor/Merchandiser, Rocky Mountain Company, St. George, UT

2008 - 2011 District Manager, Just Emissions & Inspections, Salt Lake City, UT

2008 -2008 Sales & Support Manager, Intown Suites, Salt Lake City, UT

2008- 2007 Area Manager, Johnsonville, Salt Lake City, UT

2003- 2007 Operator/GM, U.S. Chick-Fil-A, Salt lake City, UT

2000 -2003 General Manager, A&W Drive-In, Las Vegas, NV

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