ANGELA THOMAS

**** ***** ***** ****

Wake Forest NC, 27587

Cell: 919-***-**** 919-***-**** ab3t9j@r.postjobfree.com

CAREER SUMMARY

Contracts Specialist with 9 years experience in all aspects of Internet Security, Business Consulting, and

Remotely Delivered Services contracts. Managed all aspects of the contracting process with a focus on

compliance reviews, contract registration and billing. Experienced team player with ability to master new

aspects of the job and support other members of the unit as the roles change. Hard working and a proven

problem solver. Experienced in many software systems (SAP) and power user in PowerPoint, Excel, and other

Microsoft and Lotus applications and has a certificate of completion for Introduction to R3 .

EMPLOYMENT EXPERIENCE

Interim on Premise @ Duke University Hospital Durham, NC 2011 to Present

Client Services Representative

Coordinates the scheduling of supplemental staff for long term and short term assignments in accordance to

Hospital department policies and procedures. Filled order request for staff needs and prioritized requests based

on both need urgency.

• Responsible for delivering accurate reports to various departments as it pertained to staffing

• Responsible for coordinating the schedule for support staff, adjusting staffing to meet needs of the

hospital on a daily basis.

• Worked with outside vendors to secure schedules for additional staff.

• Reconciled the schedule of the employees against payroll to maintain accuracy. Assisted staff in

signing up for classes,as well as educating them on new training projects.

• Responsible for updating and maintaining a large excel spreadsheet as well as reviewing and verifying

payroll data throughout the day.

• Knowledgeable of the Duke Shift and other staffing applications

Business Analyst (Supporting Nurse Recruitment)

Responsible for Reporting, Budget creation, Month end close process as well as payroll. This position required

advanced knowledge of Excel, Access, and PowerPoint required as well as SAP. These tools were used on a weekly

basis.

• Processed payroll for over 150 contract labor employees on a weekly basis. Worked with vendors to

ensure timely invoices and reconciled payment

• Responsible for weekly reporting of vendor usage as well as staffing of contract labor within various

units of the hospital.

• Worked with vendors to reconcile any discrepancies rather it was payments, incorrect billing rates or

new vendor set up within the SAP system.

IBM (NSSO), Raleigh, NC 2000 – 2009

Contract Manager, ISS (Internet Security Systems) 2008-2009

Led all aspects of contract processing for the Internet security systems business. Managed the Oracle billing

system ensuring all entries were accurate and properly accounted for. Updated accounts, created renewal

quotes, in order that all contract management was accomplished within company protocols and standards.

• Established new work processes that made the workload easier for the team. (A new resolution process

the helped increase the teams cycle time of completed contracts.)

• Did root cause analysis and solved billing disputes. (Researched any outstanding billing invoicing issues

and assisted in correcting the problem and getting the invoices paid more timely.)

ANGELA THOMAS PAGE TWO

Contract Analyst, Business Consulting Contracts 2004 – 2007

Handled all elements of the contract management process. Responsible for customer fulfillment activities,

including contract compliance reviews, contract registration & management, backlog management, and billing

& revenue recognition. Communicated (both written and verbal) with field business partners ( assisted the

Partners with any problems that they had as related to their contract) . Adhered to established processes & audit

guidelines, and helped with the identification of process enhancements as needed.

• Trained new employees in various processes. (Employees were trained on the end to end process and later

given their own territory to manage.)

• Served as Subject Matter Expert for travel and expense tools EA2000, Claim and WWER. (I ran reports

dealing with travel for my field partners and co-workers and educated them on any travel or subcontractor

labor issues that would affect accurately billing of their contracts.)

• Monitored and determine the appropriate billing cycles for the projects as well as reconciled monthly

budgets for various projects.

Contract Associate, Remotely Delivery Services 2000 – 2003

Received and audited contracts from the IBM sales team ensuring the agreements were

legally binding between for both IBM and the client. Responsible for setting up billing for the client per the

terms and conditions of the contract. Trained fellow team members on the Credit and Billing process, and

became a subject matter expert in all aspects of the of contract management.

• Analyzed call center operational issues resulting from improper customer software support registration.

Based upon analysis, either the customer was educated on the issue or the matter was escalated to other

teams to be resolved.

NATIONS BANK, Greensboro, NC 1998 – 1999

Data Entry Operator

Provided administrative support to the unit such as faxing, copying, and entering data into the computer on

assigned accounts. Interacted with fellow employees that worked in different departments to gather

information, in order to complete customer requests.

EDUCATION

• MBA Strayer University Raleigh, NC September 2012

Concentration: Contracts and Negotiation

• BA Strayer University Raleigh, NC September 2012

Concentration: Management

OTHER EXPERIENCE

President of the Student Advisory Board for the Strayer University North Raleigh Campus 2011/2012

Financial secretary for LifeLine Outreach Ministries

Proficient in Microsoft Office Suite, and SAP

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