Mia Christine Boone

***** ****** **.

Romulus, Mi. 48174

734-***-****

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Objective

Seeking a supervisor position where my skills and experience can be

effectively utilized to manage or lead to the achievement of organizational

goals.

Experience

May 2011-Present

CAP Product Specialist

. Working in Excel to identify tooling for Competitive Advantage

customers in support of the Competitive Advantage Program

. Provides all necessary descriptive information to establish current or

new MSC part numbers

. Works with suppliers to obtain correct pricing, descriptions and

quantity levels

. Works with OSA's, BSM's, and RIS Specialists to communicate and

complete accurate item plans

May 2008-May 2011

Special Order Group

. Receiving inbound phone calls from internal customers

. Responsible for quoting or sourcing special or non-stock tooling called

the "Now" Process

. Responsible for updating descriptions and part numbers in the AS400

system

. Making pro-active phone calls to customers to close quotes for a

potential sale

. Responsible for locating hard to find items that are not in our catalog

. Meeting and passing expectations for quality monitored calls

. Using other resources such as the tech team and the internet to source

an item

July 2004- May2008 J&L Industrial Livonia, Michigan

E-Commerce Sales Specialist

. Responsible for the highly efficient & accurate entry of customer

quotations and orders, and delivery status updates received via

facsimile or EDI transmission.

. Advise and assist customers and sales channel staff via phone or email

in matters related to the use of the company's e-commerce to promote

and enhance sales volumes.

March 20, 2000-July 2004 J&L Industrial Livonia,

Michigan

Inside Sales Associate/Customer Service Representative

. Data entry of new orders for metal working supplies

. Tracking orders

. Diagnosing customer's needs

. Placing cold sales presentation calls

. Monitoring incoming sales calls and complaints to increase customer

service efficiency

. Qualifying prospective new customers

. Training new employees on products and services

July 1995-March 2000 Budget Rent-A-Car Livonia, Michigan

Customer Service Representative/Supervisor

. Registering and confirming customer car rental reservations

. Ensuring customer received quality service

. Responsible for daily operations of call center

. Monitored daily activity log of employees

. Ensured prompt and timely service

. Motivated and coached employees in a positive work environment

Education

Bachelor of Science, Business Administration, Management

University of Phoenix

Livonia, Michigan 2002

Romulus High School-Diploma, General Studies

June 1988

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