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Customer Service Technician

Location:
Blacksburg, VA, 24060
Salary:
48000.00
Posted:
August 02, 2013

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Resume:

Thomas E. Large

US Coast Guard Ret

**** ***** **.

Blacksburg, Virginia

24060

Personal Data:

Married with 3 children

Objective:

To gain employment as a field service tech or In-house service technician

in the biomedical repair field.

Experience:

Customer Service Associate

March 2012 to Present

3rd party field service repair tech for Philips medical systems MRX

defibrillator, Pagewriter touch ECG unit, Pagewriter trim I, II, III ecg

units, Intellivue monitoring units MP series, support for factory change

orders to upgrade equip and associated paperwork and service order

processing.

Jannx Medical Systems

Beckley ARH Hospital

Dec 2009 to March 2012

Lead Biomedical Tech. Supervisor of 2 man shop.

In-house biomedical technician responsible for Preventative Maintenance to

critical care medical equipment, OR and Anesthesia monitoring. PM and

Repair on Respiratory and physical therapy Equipment. Performed cal and

safety checks using calibrated Test Equipment.

Customer Service Associate

December 2005 to December 2009

3rd party field service repair tech for Philips medical systems MRX

defibrillator,Pagewritertouch ECG unit,Pagewriter trim I,II, III ecg

units,Intellivue monitoring units MP series,support for factory change

orders to upgrade equip and associated paperwork and service order

processing.

GE Healthcare systems:

April 1999 to October 2005

therapy Equipment.

In-house biomedical technician responsible for Preventative Maintenance to

critical care medical equipment, OR and Anesthesia monitoring and

Respiratory and phisycal Performed cal and safety checks using Test

Equipment.

Virginia Power Technologies:

November 1998 to Jan 1999:

Electronics Technician responsible for making breadboards and printed

circuit boards and to assist

In the production of prototype Power Supplies for commercial and aerospace

use. Input schematics into protel computer software used to make Printed

circuit boards, Ordered and researched parts from major suppliers for

projects.

Technical Dynamics Inc.

Richmond, Virginia:

Aprol 1990 to November 1998

Bio-med Service Engineer, BMET III, oversees the contracts for total

equipment management responsible for PM and repair of clinical critical

care equipment, Laboratory calibrations and repair. Responsible for record

keeping for Inspections by JACHO and State Inspectors, Also assisted with

repairs at tow other contracted facilities

Ami-TSS Doctors hospital of Prince Georges County:

June 1986 to April 1990

BMET sole technician for hospital responsible for repairs and maintaining

paperwork for inspections in Critical care areas, respiratory area and

Laboratory. Responsible for inspection records for JACHO and State

inspections.

Medical Instrument TRW Medical Electronics

Fairfax, Virginia:

April 1985 to June 1986

Specialist, Senior Technician performed repair and maintenance for critical

care medical Equipment in contract Hospitals within dept as Lab,

Respiratory and dialysis unit. update to database for electronic records

for JACHO Inspection records.

GDC Medical Electronics

Fairfax, Virginia:

June 1983 to March 1985

Medical Instrument Specialist, senior Technician, Supervised contract

services for Medical Equipment

Responsible for documentation of service records for state and local

inspections

Fairfax Clinical Energizing:

Annandale, Virginia

April 1979 to May 1983

Biomedical Electronics Technician, Responsible for repairs and PM to

Contract equipment, record keeping of repairs and PM for Inspections, team

leader of a PM team to perform PM and record keeping at contract

facilities.

International Brotherhood of Electrical Workers

Local Union 26, Washington DC

April 1978 to May 1979

Residential wireman and electrician apprentice

TAD Technical Services

Fairfax, Virginia

October 1977 to April 19778

Temporary service work, temp jobs at different facilities

US Coast Guard

June 23, 1974 to September18, 1977

Electronics Technician, 3rd class petty officer, LORAN C Maintenance

EDUCATION

Thomas Jefferson High School, Fairfax, Virginia

Date of Graduation: June 1974

United States Coast Guard

Electronics A school Governors Island, NY completed Sept 1975

Loran C school Governors Island, NY Completed, Oct.1975

Teletype Corporation, Skokie, Illinois

Teletype model 40 maintenance completed January 1976

IBEW Local Union 26

Residential Wireman's school, 1977- 1979

AMSCO Erie, Pennsylvania

Stem Sterilizer 1 School completed September 1981

TESST Electronics school 1982-1983

Courses in digital electronics

DuPont Centrifuge School

RC3B refrigerated centrifuge completed November 1982

Montgomery Community Collage, Germantown, Maryland

Classes working towards a BS degree 1985-1986

Computer programming GW Basic completed 1989

AAMI Preparation for Certification Cource, Los Angles, Ca

One week cource 1987

Technical Dynamics Inc customer "Front Line" Training 1994

Puritan Bennett OJT 7200 ventilator Service training 1995

Hewlett Packard ICU and Telemetry Central Stations and Bedside monitors

troubleshooting

and repair one week course June 1997

Sigma/ Smith Nephew IV pump model 6000+ Service and repair Course

Buffalo, NY One week course Oct. 1997

GE Medical Clarify Computer systems for work order closing

June 2001

Philips MRx Defibrillator Monitor upgrade and repair

OJT course January 2006

Philips Pagewriter EKG Units

Repair and software support for PW touch and Trim I, II, III units as well

as troubleshooting, Jan 2006

ICAD computer aided detector

Digitizes x-ray film for computer scanning

Used in Mammography departments

References:

Available upon request



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