Tri Le

**** **** **** ******* **., Tomball, TX **375

Cell (713) 505 - 6720 . Email: ab3ezk@r.postjobfree.com

An accomplished Junior System Administrator with demonstrated success

in system support and new implementation solution that improved

business functionality. Technology advanced, quick learning, and

using key skills from past experiences to quickly adapt to new

technology and environment. Successful history of assisting with

domain migration, refresh cycle, and major hardware / software

deployment.

TECHNICAL EXPERTISE

Server OS: Centos 6.2 Server, and MS Windows {2003-2008R2} Enterprise

Server

Client OS: Linux Ubuntu 12.04 LTS, Mac OSX 10.8, and MS Windows OS {98-

2000-XP-Vista-7-8}

Server Applications: Acronis 11 {Backup and Recovery Advance and Disk

Directory Advance}, Altiris IT Management Suite, Blackberry

Enterprise Server Express, CA Arc Server Backup, Citrix

XenServer 5, and MS Exchange 2003 Enterprise Server

Programs: Adobe Acrobat 9 Professional, Lotus Notes client 7, MS Office

{2003-2013} Professional, and VMware Workstation 8

Utilities: Diskeeper, Symantec {Endpoint Protection, Ghost, Backup Exec,

PC Anywhere 12.5}, MS Tool {Active Directory, Group Policy,

RDP, and VB script}, Teamviewer, and Timbuktu

Hardware: Cisco Unity Express 5.20, Dell PowerEdge 1U/2U Server, Dell

OptiPlex workstation, HP printers, NAS, System Backup Unit,

UPS, and Custom White box hardware

Network: SonicWall firewall, HP Procure switch, and consumer

routers

PROFESSIONAL EXPERIENCES

Junior System Administrator Dec

2008 - June 2013

Leschaco Inc., Houston, TX 77032

A private own company, with headquarters in Germany, providing

logistic services throughout the global using various means of

transportation

Manage company's system, network, and security components for Leschaco

Inc. covering the United States region. Administrate Domain

Controller, Citrix, Exchange, File Server, IES, and phone servers

locally use by the US offices. Provide client end support for in-

house applications (SAP, ABS, and OLAP), which are hosted in Bremen,

Germany. Perform level II/III technical support via phone, email,

remote, and on site to 100 users distribute in the US region and Arab

Emirates territory. Recent projects include offices move, company-

wide desktop / software refresh, upgrading VOIP phone system and

integrating remote offices' phone system into central platform,

performance tuning on server and network, rewiring of offices, and

recycling IT equipment.

. Successfully assist corporate IT team migrate Leschaco Inc.

through two different domain changes, which were on schedule and

with little disruption to both migrations

. Successfully provide IT assist for relocating corporate office,

opening two new locations, and an office move were on time and

with no downtime

. Earn solid reputation for resolving complex issues and providing

exceptional customer services

. Implementing of centralize VOIP phone system for both corporate

and branch offices help reduce annual phone bills by half,

single platform ease maintenance responsibility, and new

features improve users' communication experiences.

. Replacement of older equipment and tuning of servers, network,

and workstations component provide measurable performance

improvement and reliabilities between endpoints

. Tighten of firewall security, implementation of dual layers spam-

blocker, and replacement of anti-virus brand significantly

reduce the number of attacks and virus infections

IT Support Analyst Aug 2007 -

Aug 2008

Greene, Tweed & Co., Houston, TX 77073

A world class company with solution in seals and connector products

use by major players in the oil, gas, and petroleum industry.

Maintained network connectivity, provided local server support, and

oversee data storage integrity among three manufacturing facilities

and offices. Worked with Helpdesk staff to provided support and

configuration for engineering tools, office software, and company's

proprietary applications. Fixed workstations, laptops, network

printers, PDAs, and cell phones. Maintain inventories purchased and

storage for Houston offices.

. As a first line support for Houston's infrastructure, 99% of all

issues were resolve before escalation was made to headquarter

which result in smooth operation all year around

. Continuous monitoring of network hubs ensure little to no

downtime between the three manufacturing facilities

. Strong knowledge in PC hardware and portable devices provide

fast and best solution to computer issues

. Organizing skill help to keep inventory neat and daily items

readily for use

Customer Service Representative Coordinator May 2006

- Feb 2007

Hewlett-Packard Company, Houston, TX 77070

HP, the world's largest technology company, simplifies the technology

experience for consumers and businesses with a portfolio that spans

printing, personal computing, software, services and IT

infrastructure.

Managed server orders and accounts for Class C & P Blade Server from

built to shipping. Used SAP and Office applications to viewed,

tracked, and make improvement to orders.

. Account holder for the new line of Blade servers, which result

in 15 new accounts created and adding numerous new orders to

existing accounts

. Using various tools and methods, all orders' times to deliver

were improved by allocation of scarce resources from other

facilities and regular order to hot products and large orders

Tech III Specialist Dec 2005 -

Aug 2007

Lone Star College - Fairbanks Center, Houston, TX 77040

Lone Star College-Fairbanks Center is designed for students who live

or work in the southeast portion of the CyFair community and the

50,000-square-foot facility serves over 3,000 students each semester.

Volunteer to lead team members on projects and coach new hires.

Participated in refresh cycle and summer projects. Provided campus-

wide users support for software and hardware issues. Microsoft's

Active Directory is used to manage security, group policies, and

administration.

. Act as team lead ensure assigned project get completed in the

most effective ways and on schedule

. Participated in replacing over 400+ computers, and upgrading

server OS, as well as network switches

. Recognized by faculties and students for handling hardware and

software issues efficiently

E3 / Seaman - USS Merrimack Sept 1994 -

Sept 1997

US Navy, Norfolk, VA 23511

The mission of the United States Navy is to protect and defend the

right of the United States and its allies to move freely on the oceans

and to protect the country against her enemies.

Act as Leading Seaman providing guidance and leadership to critical

team projects.

. Projects get completed on time and quality of work is above

standard or expectation

EDUCATION

University of Houston-Downtown, Houston, TX 77022

Bachelor of Business Administration in Computer Information Systems,

July 2005

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