Objective

Proactive, critical thinker with expertise in conflict resolution, negotiation, public speaking and effective

communication while delivering project objectives. Keen knowledge of managing challenging situations under

pressure. Seeking stimulating and diverse roles at a company that awards effort and determination while providing

development opportunities.

Experience

Elizabeth McDonough Photography, Owner 2010 present

Develop sales funnel leading to recurring revenue

Understand and document project requirements as well as dependencies

Strong attention to detail and focus to task completion

Ability to manage customer requests as well as build and maintain relationships

Follow up with customers for post sales comments and concerns

Wake Forest Rolesville High School, Teacher 2005 2010

Ability to manage multiple curriculums and extra duties simultaneously and under pressure

Developed a strong attention to detail as Senior Class Advisor, National Honor Society Advisor, and Curriculum

Team lead within the same year

Demonstrated ability to multitask and prioritize essential duties

Possess excellent presentation and documentation skills as shown by end of year test scores

Ability to analyze critical results and formulate ways to improve

Worked with cross curriculum teams for common end results for Advanced Placement curriculum

Developed budgets and cost analysis plans for senior class vendors

Concentrated, effective classroom and conflict management skills

Smithfield Selma High School, Teacher, Coach 2003 2005

Implemented and developed a new character development curriculum for at risk youth

Attended and presented on gang awareness as well as conflict resolution management

2

Coach Junior Varsity Men’s Soccer Team

Effectively worked with administration and parents to communicate any significant risks or changes to student

scores

Proactively addressed potential failures as opposed to reactive

Help Desk Analyst, Tech Resource Group 2001 2003

Provided first and second level phone support in person, via phone, electronically

Diagnosed and resolved technical hardware and software issues

Researched questions using available information resources

Followed standard help desk procedures

Logged all help desk interactions

Redirected problems to appropriate resource

Tracked and routed problems, requests and documented resolutions

Inside Sales Development Team, Interlan 2000 2001

Cross functional development team with marketing, outside sales and executives to develop a sales funnel via cold

calls, email blasts

Designed a Work Breakdown Structure for each sales team

Helped to develop schedule for lunch and learns

Worked with marketing to align ourselves with vendors

Monitored current customers to proactively address concerns and needs

Developed understanding of internal business functions and development

Education

North Carolina State University 2001 2003

Licensure only Social Studies, Secondary Education

2

3.8 GPA

University of North Carolina at Wilmington 1996 2000

Bachelors of Arts, Criminal Justice

3.0 GPA

Skills

PMP certified #1601504

CCENT certified #12287883

Knowledge of Cisco products

Effective communicator

MS Office applications

Team leader with strong relationship building skills

References

Mark Calaway (Manager Advanced Services) Cisco Systems

Office: 919-***-**** Cell: 919-***-****

ab2zfu@r.postjobfree.com

Rene Daughtry (Project Manager: Advanced Services ) Cisco Systems

Office: 919-***-**** Cell: 919-***-****

ab2zfu@r.postjobfree.com

Jeff Greene (Project Manager,: Advanced Services) Cisco Systems

Office: 919-***-**** Cell: 919-***-****

jeffgren@cisco,com

Dave Horne (Project Manager, eCats) Cisco Systems

2

Office: 919-***-**** Cell: 919-***-****

ab2zfu@r.postjobfree.com

2

Elizabeth McDonough

1013 Hollymont Drive, Holly Springs, NC 27540

Phone: 919-***-**** E Mail: ab2zfu@r.postjobfree.com

Contact this candidate