Manager Customer Service
Resume:
Damon M. Williams
Columbus, Ohio 43204
ab2yx0@r.postjobfree.com
Objective: To obtain a Healthcare Administrative position maximizing
communication, organizational and inner personal skills.
Summary of qualifications: A goal oriented and customer service focused
career history, emphasizing healthcare administration and support.
Work Experience:
March 2009-Present OSU Medical Center Columbus, Ohio
Patient Relations/Service Excellence Coordinator
-Coaching physicians, residents, students and staff on appropriate
behaviors, conflict resolution tactics and patient perception
-New hire orientation and Service Excellence class facilitator
-Advocating patient satisfaction and concerns
Dec 2007 - March 2009 University Plaza Hotel Columbus, Ohio
Reservations Manager
-Analysis and maintenance of hotel reservations
-Revenue reporting to upper management
-Group reservation support and marketing
Feb 2005- March 2007 Hand and Microsurgery Associates Columbus, Ohio
Staff Supervisor/Trainer
- Responsible for all new hire training, scheduling and protocol
- Implementation and management of all scheduling/billing software
- Trend analysis of patient volume and wait times
Nov 2001- Feb 2005 CareWorks of Ohio Columbus, Ohio
Case Specialist
- Medical management of Workers Compensation claims
- Coordination of communications between employer/attorney/physician
- Review of treatment requests and billing for medical necessity
July 1999- Nov 2001 United Healthcare of Ohio Columbus, Ohio
Provider Contracting Representative
- Development and maintenance of contracts between provider and healthplan
- Fee schedule trending and adjustments for reimbursements
- Review and resolution of provider appeals and denials
Education:
Grand Blanc High School Grand Blanc, Michigan
Diploma
University of Michigan-Flint Flint, Michigan
Communications
Personal References:
Jason Briggs Limited Brands Workers Compensation Analyst
Columbus, Ohio
Charles Pankowski Ohio State University Hospital- Staffing Coordinator
Columbus, Ohio
Daniel Goss Cardinal Health Business Analyst
Columbus, Ohio
Professional References:
Melissa Coffman Crowne Plaza Hotel Operations Manager
Michael Hatcher Ohio State University Medical Center Medical Secretary
Kara Krispinsky University Plaza Hotel Sales Manager
Contact this candidate