Customer Service Manager
Resume:
Brittany Grove
Montgomery, Al 36116
ab2ybk@r.postjobfree.com
Objective: Looking for a great opportunity to work with a team and work in a good environment
for a growing company and also put my experience to use.
Work Experience:
Sprint Call Center
Montgomery, Al
Call Agent- 03\2012 to 07/2013
Kenya Sampson
Description:
• Worked as an Agent in a fast-paced call center environment.
• Handled a broad range of customer service inquiries including offering assistance to both
business customers and consumers.
• Explaining billing statements, resolve service problems, track missing deposits, and
review all account information.
• Provide an outstanding level of customer service for Sprint quality standards.
• Work closely with other departments to pro-actively solve potential order problems
• Review documents and records for accuracy and completeness, ran account error reports.
• Handled various customer inquiries from a diverse customer.
• Assist customers telephone, email, and Live Chat.
Body Central
Montgomery, Al
Assistant Manager- From Aug-2010 til Oct-2011
Nia White 334-***-****
Description:
• Responsible for helping in merchandising.
• Supervised and inspired employees.
• Responsible for opening and closing market.
• Prepared daily sales reports and bank deposits.
• Responsible for administration and control of financial transactions in retail environment.
• Display merchandising, and employee training.
• Done other duties as assigned.
• Handling shipment up to 50 pounds on a daily basic.
Skills:
• Good communication and writing skills.
• Able to sell to different people in any environment.
• Have management experience.
• Good customers service skills.
• Wonderful personality and helping co-workers reach there goals.
Montgomery Area Transits System Transportation (MATS}
Clerical Assistant-June 2007 to May2010
Montgomery, Alabama
Manager- Kelvin Miller 334-***-****
• Filling, light typing and other office activities.
• Responsible for sorting mail, and general office duties.
• Gather all invoices to match orders of purchase for input into computers.
• Complete all paperwork and manual billing
• Maintain cash draw, disbursement sheets and credit card authorizations
Training:
Cedar Crest Nursing Home -January/2009- May/2009
Certified Nursing Assistant- Certification
• Provided care for resident by following the policies and procedures.
• Ensured the safety and well-being of the residents is maintained.
• Assisted residents with bathing, dressing, hygiene, and grooming in accordance with
established care plan.
• Measured and recorded patient's fluid intake and output.
Education:
G.W. Carver High School- Aug-2005 to May-2009 Diploma
Alabama State University- June-2009 to Present
Lucas Allied Program- Aug-2009- Dec-2009 CAN/Medical Assistant Certificate
Reference:
Zenene Humphrey
Dept. Of Human Resource
Belinda Davis
Board of Education, Montgomery, Al
Shekia Norman
Realtor, Montgomery, Al
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